HP ProLiant BL620c - G7 Server Troubleshooting Manual page 44

•
If the drive fault LED is illuminated, see the drive LED combination tables in "Hard drive LED
combinations (on page 20)."
•
If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service
guide.
•
If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version
7.40 or later
Run the Smart Array SCSI Diagnosis feature (on page 75).
a.
Perform the actions recommended by the diagnosis report.
b.
If the issue is still present, run ADU, version 7.31 or later
c.
76).
For ADU report analysis, contact HP support
•
If the drive fault LED is not flashing and the operating system does not support HP Insight
Diagnostics, version 7.40 or later
and run ADU, version 7.31 or later
analysis, contact HP support
System completes POST but drive fails
Action:
Be sure no loose connections (on page 18) exist.
1.
Be sure no device conflict exists.
2.
Be sure the hard drive is cabled properly and terminated if necessary.
3.
Be sure the hard drive data cable is working by replacing it with a known functional cable.
4.
Be sure the access panel is installed properly when the server is operating. Drives may overheat and
5.
cause sluggish response or drive failure.
Run Insight Diagnostics
6.
indicated.
Run RBSU
7.
properly.
No hard drives are recognized
Action:
Be sure no power problems (on page 37) exist.
1.
Check for loose connections (on page 18).
2.
Be sure that the controller supports the hard drives being installed.
3.
Be sure the controller has the most recent firmware.
4.
Hard drive is not recognized by the server
("HP Insight Diagnostics" on page 75), perform the following:
("HP Insight
("Contacting
("HP Insight
("HP ROM-Based Setup
("Contacting
Diagnostics" on page 75), insert the SmartStart CD
("Array diagnostic software" on page 76). For ADU report
HP" on page 173).
Diagnostics" on page 75) and replace failed components as
Utility" on page 67) to verify that the boot controller order is set
("Array diagnostic software" on page
HP" on page 173).
Hardware problems 44