HP ProLiant BL620c - G7 Server Troubleshooting Manual page 5

ROMPaq utility ................................................................................................................................. 72
Remote Insight Lights-Out Edition II ..................................................................................................... 73
iLO and iLO 2 technology ................................................................................................................. 73
Integrated Lights-Out 3 technology ..................................................................................................... 73
Erase Utility ..................................................................................................................................... 74
Redundant ROM support ................................................................................................................... 74
USB support .................................................................................................................................... 74
Diagnostic tools ......................................................................................................................................... 75
HP Insight Diagnostics ...................................................................................................................... 75
HP Insight Diagnostics survey functionality .......................................................................................... 75
Integrated Management Log .............................................................................................................. 76
Array diagnostic software ................................................................................................................. 76
Remote support and analysis tools ............................................................................................................... 77
HP Insight Remote Support software ................................................................................................... 77
Keeping the system current .......................................................................................................................... 77
Drivers ............................................................................................................................................ 77
Version control ................................................................................................................................. 78
ProLiant Support Packs ...................................................................................................................... 78
Operating system version support ...................................................................................................... 78
Firmware ......................................................................................................................................... 78
HP Smart Update Manager ............................................................................................................... 79
System Online ROM flash component utility ........................................................................................ 79
Subscriber's choice .......................................................................................................................... 80
Care Pack ....................................................................................................................................... 80
Firmware maintenance ............................................................................................................................... 80
Types of ROM.................................................................................................................................. 80
Verifying firmware versions ............................................................................................................... 82
Updating firmware ........................................................................................................................... 82
Unsupported processor stepping with Intel® processors ....................................................................... 85
Unsupported processor stepping with AMD processors ........................................................................ 85
HP resources for troubleshooting ................................................................................................... 86
Online resources ........................................................................................................................................ 86
HP Technical Support website ............................................................................................................ 86
HP Guided Troubleshooting website ................................................................................................... 86
Server documentation ....................................................................................................................... 86
White papers .................................................................................................................................. 86
Service notifications, advisories, and notices ....................................................................................... 86
Subscription services ........................................................................................................................ 86
HP Care Pack Services...................................................................................................................... 87
Product information resources ...................................................................................................................... 87
Additional product information .......................................................................................................... 87
Registering the server........................................................................................................................ 87
Overview of server features and installation instructions ....................................................................... 87
Key features, option part numbers ...................................................................................................... 87
Server and option specifications, symbols, installation warnings, and notices ......................................... 87
Teardown procedures, part numbers, specifications ............................................................................. 88
Technical topics ............................................................................................................................... 88
Product installation resources ....................................................................................................................... 88
Switch settings, LED functions, drive, memory, expansion board and processor installation instructions, and
board layouts .................................................................................................................................. 88
External cabling information .............................................................................................................. 88
Power capacity ................................................................................................................................ 88
Product configuration resources ................................................................................................................... 88