Diagnostic Tools; Hp Insight Diagnostics; Hp Insight Diagnostics Survey Functionality; Smart Array Scsi Diagnosis Feature - HP ProLiant BL620c - G7 Server Troubleshooting Manual

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Diagnostics
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DOS
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Operating environments which do not provide native USB support

Diagnostic tools

HP Insight Diagnostics

HP Insight Diagnostics is a proactive server management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft® Windows® and
Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website
(http://www.hp.com/servers/diags).

Smart Array SCSI Diagnosis feature

NOTE:
The HP Insight Diagnostics Online Edition
to use non-intrusive system level checks to diagnose Smart Array SCSI hard drives. Diagnosis supports
SCSI, SATA, and SAS hard drives that are attached to a Smart Array controller and configured as part of
a logical volume. Diagnosis is not component testing, but is a combination of drive history and controller
error status.
Diagnosis assists in confirming hardware status and is faster than offline testing. Using the diagnosis
feature reduces downtime and provides information on one pass.
The diagnosis feature should be used:
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To troubleshoot why a hard drive is in a particular state.
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When HP SIM reports a hard drive pre-failure or that a hard drive has failed.
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When data corruption or storage problems occur, but no physical indications are evident.
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When conflicting errors exist.
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When repeated failures occur.

HP Insight Diagnostics survey functionality

HP Insight Diagnostics (on page 75) provides survey functionality that gathers critical hardware and
software information on ProLiant servers.
This feature is only available in HP Insight Diagnostics Online Edition.
("HP Insight Diagnostics" on page 75) provides the capability
Software tools and solutions 75