Cisco Small Business WRP400 User Manual page 124

Troubleshooting
Cisco WRP400 User Guide
Q. There is no dial tone, and the Phone 1 or 2 LED is not lit.
Follow these instructions until your problem is solved:
a. Make sure the telephone is plugged into the appropriate port, Phone 1 or
2.
b. Disconnect and re-connect the RJ-11 telephone cable between the
WRP400 and telephone.
c. Make sure your telephone is set to its tone setting (not pulse).
d. Make sure your network has an active Internet connection. Try to access
the Internet, and check to see if the WRP400 Internet LED is lit. If you do
not have a connection, then power off all of your network devices,
including the modem, the WRP400, and the computers. Wait 30 seconds.
Then power on each device in the following order:
- Cable or DSL modem
- WRP400
- Computers and other devices
e. Verify your account information and confirm that the phone line is
registered with your Internet Telephony Service Provider (ITSP).
Q. When I place an Internet phone call, words are dropped intermittently.
Consider the following possible causes and solutions:
- Cordless phone: If you are using the WRP400 wireless function and a
cordless phone, they may be using the same frequency and may
interfere with each other. Move the cordless phone farther away from
the WRP400.
- Network activity: There may be heavy network activity, particularly if
you are running a server or using a file sharing program. Try to limit
network or Internet activity during Internet phone calls. For example, if
you are running a file sharing program, files may be uploaded in the
background even though you are not downloading any files, so make
sure you exit the program before making Internet phone calls.
- Bandwidth: There may not be enough bandwidth available for your
Internet phone call. You may want to test your bandwidth by using one of
the bandwidth tests available online. If necessary, access your Internet
phone service account and reduce the bandwidth requirements for your
service. For more information, refer to the website of your ITSP.
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