Appendix A:troubleshooting; General Troubleshooting - Cisco Small Business WRP400 User Manual

Troubleshooting
NOTE
Cisco WRP400 User Guide
If your questions are not addressed here, refer to the Application Notes and other
Technical Resources on Cisco Partner Central website for Voice and Conferencing,
at the following URL:
http://www.cisco.com/web/partners/sell/smb/products/
voice_and_conferencing.html
This chapter has two sections:
• "General Troubleshooting," on page 121
• "Mobile Network Troubleshooting," on page 125

General Troubleshooting

Q. My computer cannot connect to the Internet.
Follow these instructions until your computer can connect to the Internet:
a. Make sure that the WRP400 is powered on. The Power LED should be
green and not flashing.
b. If the Power LED is flashing, then power off all of your network devices,
including the modem, the WRP400, and the computers. Wait 30 seconds.
Then power on each device in the following order:
- Cable or DSL modem
- WRP400
- Computer
c. Check the cable connections. The computer should be connected to one
of the ports numbered 1-4 on the WRP400, and the modem must be
connected to the Internet port on the WRP400.
A
121