Cisco CP-7942G Software Manual page 130

Status Menu
Table 7-2 Status Messages on the Cisco Unified IP Phone (continued)
Message
IP address released
Load Auth Failed
Load ID incorrect
Load rejected HC
Load Server is invalid
No default router
No DNS server IP
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0
7-6
Chapter 7
Description
The phone has been configured to release
its IP address.
The phone could not load a configuration
file.
Load ID of the software file is of the
wrong type.
The application that was downloaded is
not compatible with the phone's
hardware.
Indicates an invalid TFTP server
IP address or name in the Load Server
option.
DHCP or static configuration did not
specify a default router.
A name was specified but DHCP or static
IP configuration did not specify a DNS
server address.
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Possible Explanation and Action
The phone remains idle until it is power cycled or you
reset the DHCP address. See the
Configuration Menu" section on page 4-5
Check that:
A good version of the configuration file exists on
•
the applicable server.
The phone load file being downloaded has not
•
been altered or renamed.
• The phone load type is compatible; for example,
you cannot place a DEV load configuration file
on a REL-signed phone.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the load ID is entered correctly.
Occurs if you were attempting to install a version of
software on this phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Re-enter the load displayed on the phone.
See the "Firmware Versions Screen" section on
page 7-10 to verify the phone setting.
The Load Server setting is not valid. The Load Server
specifies a TFTP server IP address or name from
which the phone firmware can be retrieved for
upgrades on the phones.
Check the Load Server entry (from Cisco Unified
Communications Manager Administration, choose
Device > Phone).
If the phone has a static IP address, verify that the
•
default router has been configured. See the
"Network Configuration Menu" section on
page 4-5 section for details.
• If you are using DHCP, the DHCP server has not
provided a default router. Check the DHCP server
configuration.
• If the phone has a static IP address, verify that the
DNS server has been configured. See the
"Network Configuration Menu" section on
page 4-5 section for details.
If you are using DHCP, the DHCP server has not
•
provided a DNS server. Check the DHCP server
configuration.
"Network
for details.
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