Page 1 User Guide What You Can Do with This Machine Getting Started Copy Print Scan Document Server Web Image Monitor Adding Paper and Toner Troubleshooting Appendix For information not in this manual, refer to the HTML/PDF ﬁles on the supplied CD-ROM. Read this manual carefully before you use this machine and keep it handy for future reference.
Page 3: Table Of Contents
TABLE OF CONTENTS How to Read the Manuals..........................6 Symbols Used in the Manuals........................6 Model-Specific Information..........................7 Names of Major Features..........................8 1. What You Can Do with This Machine I Want to Save Paper............................9 I Want to Convert Documents to Electronic Formats Easily................10 I Want to Register Destinations........................11 I Want to Operate the Machine More Effectively..................12 You Can Customize the [Home] Screen as You Like..................13...
Page 4 Turning On the Main Power........................51 Turning Off the Main Power........................51 When the Authentication Screen is Displayed....................53 User Code Authentication Using the Control Panel..................53 Logging In Using the Control Panel......................53 Logging Out Using the Control Panel......................54 Placing Originals..............................55 Placing Originals on the Exposure Glass (mainly Europe and Asia)........55 Placing Originals on the Exposure Glass (mainly North America)........55...
Page 5 Canceling a Transmission After the Original Is Scanned.................87 Sending at a Specific Time (Send Later)......................88 Storing a Document............................89 Sending Stored Documents.........................90 Printing the Journal Manually..........................92 5. Print Quick Install..............................93 Displaying the Printer Driver Properties......................94 Standard Printing..............................95 When Using the PCL 6 Printer Driver......................95 Locked Print...............................96 Sending a Locked Print File.........................96 Printing a Locked Print File Using the Control Panel..................96...
Page 6 Specifying Scan Settings..........................118 7. Document Server Storing Data..............................119 Printing Stored Documents..........................121 8. Web Image Monitor Displaying Top Page.............................123 Viewing Received Fax Documents Using Web Image Monitor..............125 9. Adding Paper and Toner Loading Paper into Paper Trays........................127 Loading Paper into the Bypass Tray......................129 Settings to Use the Bypass Tray under the Printer Function..............130 Loading Paper into Tray 3 (LCT)........................134 Loading Paper into the Large Capacity Tray (LCT)..................136...
Page 7 INDEX ................................219...
Page 8: How To Read The Manuals
How to Read the Manuals Symbols Used in the Manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
Page 9: Model-Specific Information
Model-Specific Information This section explains how you can identify the region your machine belongs to. There is a label on the rear of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to. Read the label. CJS022 The following information is region-specific.
Page 10: Names Of Major Features
Names of Major Features In this manual, major features of the machine are referred to as follows: • Auto Document Feeder • Large capacity tray...
Page 11: What You Can Do With This Machine
1. What You Can Do with This Machine You can search for a procedure either by keyword or by what you want to do. I Want to Save Paper BRL059S Printing multi-page documents on both sides of sheets (Duplex Copy) See "Duplex Copying", Copy/ Document Server Printing multi-page documents and received faxes on a single sheet (Combine (Copier/Fax)) See "Combined Copying", Copy/ Document Server...
Page 12: I Want To Convert Documents To Electronic Formats Easily
1. What You Can Do with This Machine I Want to Convert Documents to Electronic Formats Easily BQX138S Sending scan files See "Basic Procedure for Sending Scan Files by E-mail", Scan Sending the URL of the folder in which scan files are stored See "Sending the URL by E-mail", Scan Storing scan files in a shared folder See "Basic Procedure When Using Scan to Folder", Scan...
Page 13: I Want To Register Destinations
I Want to Register Destinations I Want to Register Destinations BRL060S Using the control panel to register destinations in the Address Book See "Registering Entered Destinations to the Address Book", Fax See "Entering an E-mail Address Manually", Scan Using Web Image Monitor to register destinations from a computer See "Registering Internet Fax Destination Information Using Web Image Monitor", Fax Downloading destinations registered in the machine to the LAN-Fax driver destination list See "Using the machine's Address Book as the LAN-Fax destination list", Fax...
Page 14: I Want To Operate The Machine More Effectively
1. What You Can Do with This Machine I Want to Operate the Machine More Effectively BQX139S Registering and using frequently-used settings (Program) See "Registering Functions in a Program", Convenient Functions Registering frequently-used settings as initial settings (Program as Defaults (Copier/Document Server/Fax/Scanner)) See "Changing the Default Functions of the Initial Screen", Convenient Functions Registering frequently-used printing settings to the printer driver...
Page 15: You Can Customize The [Home] Screen As You Like
You Can Customize the [Home] Screen as You Like You Can Customize the [Home] Screen as You Like The icons of each function are displayed on the [Home] screen. CJQ611 • You can add shortcuts to often used programs or Web pages to the [Home] screen. The programs or Web pages can be recalled easily by pressing the shortcut icons.
Page 16: You Can Make Copies Using Various Functions
1. What You Can Do with This Machine You Can Make Copies Using Various Functions CJQ601 • You can print stamps on copies. Stamps can include background numbers, scanned images, dates, and page numbers. • You can reduce or enlarge the copy image. With the Auto Reduce / Enlarge function, the machine automatically detects the original size, and then selects an appropriate reproduction ratio based on the paper size you select.
Page 17: You Can Print Data Using Various Functions
You Can Print Data Using Various Functions You Can Print Data Using Various Functions CJQ614 • This machine supports network and local connections. • You can send PDF files directly to the machine for printing, without having to open a PDF application.
Page 18: You Can Utilize Stored Documents
1. What You Can Do with This Machine You Can Utilize Stored Documents You can store files scanned in copier, facsimile, printer, or scanner mode on the machine's hard disk. With Web Image Monitor, you can use your computer to search for, view, print, delete, and send stored files via the network.
Page 19: You Can Send And Receive Faxes Without Paper
You Can Send and Receive Faxes without Paper You Can Send and Receive Faxes without Paper Reception You can store and save received fax documents as electronic formats in the machine's hard disk without printing them. CJQ604 You can use Web Image Monitor to check, print, delete, retrieve, or download documents using your computer (Storing received documents).
Page 20 1. What You Can Do with This Machine CJQ605 • To send a fax, print from the Windows application you are working with, select LAN-Fax as the printer, and then specify the destination. • You can also check the sent image data. •...
Page 21: You Can Send And Receive Faxes Using The Internet
You Can Send and Receive Faxes Using the Internet You Can Send and Receive Faxes Using the Internet xxx@xxx.com xxx@xxx.com xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx xxx@xxx.com xxx@xxx.com xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx CJQ606 E-mail Transmission and Reception This machine converts scanned document images to e-mail format, and transmits and receives this data over the Internet.
Page 22 1. What You Can Do with This Machine • For details about how to transmit and receive documents over the Internet, see "Transmission" and "Reception", Fax...
Page 23: You Can Send And Receive Faxes By Using The Machine Without Fax Unit Installed
You Can Send and Receive Faxes by Using the Machine without Fax Unit Installed You Can Send and Receive Faxes by Using the Machine without Fax Unit Installed You can send and receive faxes through a different machine's fax functions via a network (Remote Fax). CJQ612 •...
Page 24: You Can Use The Facsimile And The Scanner In A Network Environment
1. What You Can Do with This Machine You Can Use the Facsimile and the Scanner in a Network Environment CJQ607 • You can send scan files to a specified destination using e-mail (Sending scan files by e-mail). • You can send scan files directly to folders (Sending scan files by Scan to Folder). •...
Page 25: You Can Prevent Information Leakage (Security Functions)
You Can Prevent Information Leakage (Security Functions) You Can Prevent Information Leakage (Security Functions) CJQ608 • You can protect documents from unauthorized access and stop them from being copied without permission. • You can control the use of the machine, as well as prevent machine settings from being changed without authorization.
Page 26: You Can Monitor And Set The Machine Using A Computer
1. What You Can Do with This Machine You Can Monitor and Set the Machine Using a Computer Using Web Image Monitor, you can check the machine's status and change the settings. CJQ609 You can check which tray is running out of paper, register information in the Address Book, specify the network settings, configure and change the system settings, manage jobs, print the job history, and configure the authentication settings.
Page 27: You Can Prevent An Unauthorized Copy
You Can Prevent an Unauthorized Copy You Can Prevent an Unauthorized Copy You can print embedded pattern on paper to prevent them from being copied. CJQ613 • Using the printer driver, you can embed a pattern in the printed document. If the document is copied on a machine with the Copy Data Security unit, protected pages are grayed out in the copy, preventing confidential information from being copied.
Page 28 1. What You Can Do with This Machine...
Page 29: Getting Started
2. Getting Started This chapter describes how to start using this machine. Guide to Names and Functions of Components Guide to Components (mainly Europe and Asia) • Do not obstruct the ventilation holes by placing objects near them or leaning things against them. If the machine overheats, a fault might occur.
Page 30 2. Getting Started 2. Exposure glass Place originals face down here. 3. Ventilation holes Prevent overheating. 4. Main power switch To operate the machine, the main power switch must be on. If it is off, open the cover and turn the switch on. 5.
Page 31 Guide to Names and Functions of Components 1. Ventilation holes Prevent overheating. 2. Bypass tray Use to copy or print on OHP transparencies and label paper (adhesive labels). 3. Paper guides When loading paper in the bypass tray, align the paper guides flush against the paper. 4.
Page 32: Guide To Components (Mainly North America)
2. Getting Started Guide to Components (mainly North America) • Do not obstruct the ventilation holes by placing objects near them or leaning things against them. If the machine overheats, a fault might occur. Front and left view CJS301 1. ADF Lower the ADF over originals placed on the exposure glass.
Page 33 Guide to Names and Functions of Components 5. Control panel See p.37 "Guide to the Names and Functions of the Machine's Control Panel". 6. Internal tray 1 Copied/printed paper and fax messages are delivered here. 7. Front cover Open to access the inside of the machine. 8.
Page 34 2. Getting Started 4. Extender Pull this extender out when loading sheets larger than A4 , 8 × 11 in the bypass tray. 5. Lower right cover Open this cover when a paper jam occurs. Rear and left view CJS303 1.
Page 35: Guide To Functions Of The Machine's Options
Guide to Functions of the Machine's Options Guide to Functions of the Machine's Options Guide to Functions of the Machine's External Options (mainly Europe and Asia) CJS304 1. Exposure glass cover Lower this cover over originals. 2. ADF Load a stack of originals here. They will feed in automatically. 3.
Page 36 2. Getting Started 5. Lower paper trays Consists of two paper trays. Holds up to 1,100 sheets of paper. Each paper tray holds 550 sheets. 6. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 7.
Page 37: Guide To Functions Of The Machine's External Options (Mainly North America)
Guide to Functions of the Machine's Options Guide to Functions of the Machine's External Options (mainly North America) CJS305 1. Handset Used as a receiver when a fax unit is installed. Allows you to use the On Hook Dial and Manual Dial functions. It also allows you to use the machine as a telephone.
Page 38 2. Getting Started 5. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 6. Bridge unit Relays paper to the finisher. 7. Internal shift tray Sorts and stacks multiple sheets of paper. 8.
Page 39: Guide To The Names And Functions Of The Machine's Control Panel
Guide to the Names and Functions of the Machine's Control Panel Guide to the Names and Functions of the Machine's Control Panel This illustration shows the control panel of the machine with options fully installed. CJS015 1. [Home] key Press to display the [Home] screen. For details, see p.40 "How to Use the [Home] Screen". 2.
Page 40 2. Getting Started See "Registering Frequently Used Functions", Convenient Functions • Press to program defaults for the initial display when modes are cleared or reset, or immediately after the main power switch is turned on. See "Changing the Default Functions of the Initial Screen", Convenient Functions 6.
Page 41 Guide to the Names and Functions of the Machine's Control Panel 18. [Check Status] key Press to check the machine's system status, operational status of each function, and current jobs. You can also display the job history and the machine's maintenance information. 19.
Page 42: How To Use The [Home] Screen
2. Getting Started How to Use the [Home] Screen The icons of each function are displayed on the [Home] screen. You can add shortcuts to frequently used programs or Web pages to the [Home] screen. The icons of added shortcuts appear on the [Home] screen. The programs or Web pages can be recalled easily by pressing the shortcut icons.
Page 43: Adding Icons To The [Home] Screen
How to Use the [Home] Screen 7. Shortcut icon You can add shortcuts to programs or Web pages to the [Home] screen. For details about how to register shortcuts, see p.41 "Adding Icons to the [Home] Screen". The program number appears on the bottom of the shortcut icon.
Page 44 2. Getting Started Point to [Device Management], and then click [Home Management]. Click [Edit Icons]. Point to [Icon can be added.] of the position that you want to add, and then click [Add]. Select the function or shortcut icon you want to add. Click [OK] four times.
Page 45 How to Use the [Home] Screen Press [Add Icon]. Press the [Program] tab. Make sure that [Copier Program] is selected. Select the program you want to add.
Page 46 2. Getting Started Specify the position where [Blank] is displayed. Press [OK]. Press the [User Tools/Counter] key. • Press [ ] on the upper-right corner of the screen to check the position on the simple screen.
Page 47: Registering Functions In A Program
Registering Functions in a Program Registering Functions in a Program Depending on the functions, the number of programs that can be registered is different. • Copier: 25 programs • Document Server: 25 programs • Facsimile: 100 programs • Scanner: 25 programs The following settings can be registered to programs: Copier: Original type, density, Special Original, paper tray, Store File (except for User Name and...
Page 48 2. Getting Started Press the [Home] key on the top left of the control panel, and press the [Copier] icon on the [Home] screen. CJS049 Edit the copy settings so all functions you want to store in a program are selected. Press the [Program] key.
Page 49: Example Of Programs
Registering Functions in a Program • The number of characters you can enter for a program name varies depending on the functions as follows: • Copier: 34 characters • Document Server: 34 characters • Facsimile: 20 characters • Scanner: 34 characters •...
Page 50 2. Getting Started Program name Program description Magazine copy Specify [Magazine] in [Dup./Combine/Series] and [Staple: Centre] in [Finishing]. You can save paper. Also, you can print documents in-house instead of having them printed by an outside printing company. Size unity copy Specify [Mixed Sizes] in [Special Original] and [Auto Reduce / Enlarge] in the initial display.
Page 51 Registering Functions in a Program Program name Program description Size unity scan Select [Mixed Original Sizes] in [Scan Settings], and specify a paper size in the initial display. You can skip this procedure to unify the size when reprinting scanned data. Digital signature scan In [Send File Type / Name], specify [PDF], [High Compression PDF], or [PDF/A] in [File Type], and also...
Page 52 2. Getting Started • Depending on the options installed, some functions cannot be registered. For details, see "Functions Requiring Optional Configurations", Getting Started • The names of programs given above are just examples. You can assign any name to a program according to your objectives.
Page 53: Turning On/Off The Power
Turning On/Off the Power Turning On/Off the Power The main power switch is on the left side of the machine. Turning off this switch makes the main power indicator on the right side of the control panel go off. When this is done, machine power is off. When the fax unit is installed, fax files in memory may be lost if you turn this switch off.
Page 54 2. Getting Started • Make sure to turn off the main power switch before pulling out the power plug. Not doing so may result in damage to the hard disk or memory, leading to malfunctions. • Do not turn off the power while the machine is in operation. Open the main power switch cover, and then turn off the main power switch.
Page 55: When The Authentication Screen Is Displayed
When the Authentication Screen is Displayed When the Authentication Screen is Displayed If Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server Authentication is active, the authentication screen appears on the display. The machine only becomes operable after entering your own Login User Name and Login Password. If User Code Authentication is active, you cannot use the machine until you enter the User Code.
Page 56: Logging Out Using The Control Panel
2. Getting Started Press [Login]. Enter a Login User Name, and then press [OK]. Enter a Login Password, and then press [OK]. When the user is authenticated, the screen for the function you are using appears. Logging Out Using the Control Panel This section explains the procedure for logging out the machine when Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server Authentication is set.
Page 57: Placing Originals
Placing Originals Placing Originals Placing Originals on the Exposure Glass (mainly Europe and Asia) • Do not lift the ADF forcefully. Otherwise, the cover of the ADF might open or be damaged. Lift the ADF or the exposure glass cover. Be sure to lift the ADF or the exposure glass cover by more than 30 degrees.
Page 58: Placing Originals In The Auto Document Feeder
2. Getting Started CJW001 1. Positioning mark Lower the ADF. Placing Originals in the Auto Document Feeder Be sure not to block the sensor or load the original untidily. Doing so may cause the machine to detect the size of the original incorrectly or display a paper misfeed message. Also, be sure not to place originals or other objects on the top cover.
Page 59 Placing Originals CJW007 1. Limit mark 2. Original guide...
Page 60 2. Getting Started...
Page 61: Copy
3. Copy This chapter describes frequently used copier functions and operations. For the information not included in this chapter, see Copy/ Document Server on the supplied CD-ROM. Basic Procedure To make copies of originals, place them on the exposure glass or in the ADF. When placing the original on the exposure glass, start with the first page to be copied.
Page 62 3. Copy Enter the number of copies with the number keys. The maximum copy quantity that can be entered is 999. Press the [Start] key. When placing the original on the exposure glass, press the [ ] key after all originals are scanned. Some functions such as Batch mode may require that you press the [ ] key when placing originals in the ADF.
Page 63: Auto Reduce / Enlarge
Auto Reduce / Enlarge Auto Reduce / Enlarge The machine automatically detects the original size and then selects an appropriate reproduction ratio based on the paper size you select. CKN008 • If you select a reproduction ratio after pressing [Auto Reduce / Enlarge], [Auto Reduce / Enlarge] is canceled and the image cannot be rotated automatically.
Page 64 3. Copy Press [Auto Reduce / Enlarge]. Select the paper size. Place the originals, and then press the [Start] key.
Page 65: Duplex Copying
Duplex Copying Duplex Copying Copies two 1-sided pages or one 2-sided page onto a 2-sided page. During copying, the image is shifted to allow for the binding margin. CKN009 There are two types of Duplex. 1 Sided 2 Sided Copies two 1-sided pages on one 2-sided page. 2 Sided 2 Sided Copies one 2-sided page on one 2-sided page.
Page 66 3. Copy Original Original Placing originals Orientation Copy Orientation Top to Top Top to Bottom Press [Dup./Combine/Series]. Make sure that [Duplex] is selected. If [Duplex] is not selected, press [Duplex]. Select [1 Sided 2 Sided] or [2 Sided 2 Sided] according to how you want the document to be output.
Page 67: Combined Copying
Combined Copying Combined Copying This mode can be used to select a reproduction ratio automatically and copy the originals onto a single sheet of copy paper. The machine selects a reproduction ratio between 25 and 400%. If the orientation of the original is different from that of the copy paper, the machine will automatically rotate the image by 90 degrees to make copies properly.
Page 68: One-Sided Combine
3. Copy CKN010 • Originals read from right to left CKN017 One-Sided Combine Combine several pages onto one side of a sheet. CKN014 There are six types of One-Sided Combine. 1 Sided 2 Originals Combine 1 Side Copies two 1-sided originals to one side of a sheet. 1 Sided 4 Originals Combine 1 Side Copies four 1-sided originals to one side of a sheet.
Page 69: Two-Sided Combine
Combined Copying 2 Sided 4 Pages Combine 1 Side Copies two 2-sided originals to one side of a sheet. 2 Sided 8 Pages Combine 1 Side Copies four 2-sided originals to one side of a sheet. Press [Dup./Combine/Series]. Press [Combine]. Select [1 Sided] or [2 Sided] for [Original:].
Page 70 3. Copy CKN074 There are six types of Two-Sided Combine. 1 Sided 4 Originals Combine 2 Sides Copies four 1-sided originals to one sheet with two pages per side. 1 Sided 8 Originals Combine 2 Sides Copies eight 1-sided originals to one sheet with four pages per side. 1 Sided 16 Originals Combine 2 Sides Copies 16 1-sided originals to one sheet with eight pages per side.
Page 71 Combined Copying Select [1 Sided] or [2 Sided] for [Original:]. Press [Combine 2 Sides]. Press [Orientation]. Select [Top to Top] or [Top to Bottom] for [Original:] and/or [Copy:], and then press [OK]. Select the number of originals to combine. Press [OK]. Select the paper size.
Page 72: Copying Onto Custom Size Paper From The Bypass Tray
3. Copy Copying onto Custom Size Paper from the Bypass Tray Paper that has a horizontal length of 148.0–600.0 mm (5.83–23.62 inches) and a vertical length of 90.0–305.0 mm (3.55–12.00 inches) can be fed in from the bypass tray. Note however that the limitation on the horizontal and vertical length range will vary depending on which options are installed.
Page 73: Copying Onto Envelopes
Copying onto Envelopes Copying onto Envelopes This section describes how to copy onto regular size and custom size envelopes. Envelopes should be fed from the bypass tray or paper tray. Specify the thickness of the paper according to the weight of the envelopes you are printing on. For details about the relationship between paper weight and paper thickness and the sizes of envelopes that can be used, see p.138 "Recommended Paper Sizes and Types".
Page 74: Copying Onto Envelopes From The Paper Tray
3. Copy Place the original face down on the exposure glass. The original should be aligned to the rear left corner. CJW001 1. Positioning mark Load the envelopes face down in the bypass tray. [Bypass] is automatically selected. Press the [ ] key. Press [Paper Size].
Page 75: Finishing
Finishing Finishing Staple Each copy set can be stapled together. CKN021 • You cannot use the bypass tray with this function. Original orientation and staple position Place all the originals in the ADF in the orientation in which they can be read normally. When placing the original on the exposure glass, keep the same orientation, but place the original facing downwards.
Page 76 3. Copy Placing the original on Placing the original in the Staple position the exposure glass Bottom Slant Left 2 Top 2 *2 *3 Center *1 The above tables show staple positioning. The orientation of the paper does not indicate orientation of delivery.
Page 77: Punch
Finishing Select one of the staple positions. When you select a staple position, Sort is automatically selected. Press [OK]. Enter the number of copy sets with the number keys. Place the originals, and then press the [Start] key. Punch You can make punch holes in copies. CKN022 The available number of punch holes is shown below: (mainly Europe and Asia): 2 holes, 4 holes...
Page 78 3. Copy When the paper that is loaded is the same size and orientation as the original, the relationship between the orientation in which you place the original and the punch hole positions is as follows. You can confirm the punch hole positions that can be selected on the screen that appears when [Finishing] is pressed.
Page 79 Finishing Press [Finishing]. Select one of the punch hole positions. Press [OK]. Enter the number of copy sets with the number keys. Place the originals, and then press the [Start] key.
Page 80: Storing Data In The Document Server
3. Copy Storing Data in the Document Server The Document Server enables you to store documents being read with the copy feature on the hard disk of this machine. Thus you can print them later applying necessary conditions. You can check the stored documents from the Document Server screen. For details about the Document Server, see p.119 "Storing Data".
Page 81: Fax
4. Fax This chapter describes frequently used facsimile functions and operations. For the information not included in this chapter, see Fax on the supplied CD-ROM. Basic Procedure for Transmissions (Memory Transmission) This section describes the basic procedure for transmitting documents using Memory Transmission. You can specify the fax, IP-Fax, Internet Fax, e-mail, or folder destinations.
Page 82 4. Fax Make sure [Immed. TX] is not highlighted. Place the original into the ADF. Make the scan settings such as scan size and resolution. Configure the transmission settings such as "TX Mode" as necessary. Specify a destination. You can enter the destination's number or address directly or select from the Address Book by pressing the destination key.
Page 83: Registering A Fax Destination
Basic Procedure for Transmissions (Memory Transmission) If you send documents to Internet Fax or e-mail destinations or enable the "E-mail TX Results" function, specify a sender. Press the [Start] key. Registering a Fax Destination Press the [User Tools/Counter] key. Press [Address Book Management]. Check that [Program / Change] is selected.
Page 84: Deleting A Fax Destination
4. Fax Enter the fax number using the number keys, and then press [OK]. Specify optional settings such as "SUB Code", "SEP Code", and "International TX Mode". Press [OK]. Press [Exit]. Press the [User Tools/Counter] key. Deleting a Fax Destination •...
Page 85 Basic Procedure for Transmissions (Memory Transmission) Press [Delete All], and then press [OK]. Press [OK]. Press [Exit]. Press the [User Tools/Counter] key.
Page 86: Transmitting While Checking Connection To Destination (Immediate Transmission)
4. Fax Transmitting while Checking Connection to Destination (Immediate Transmission) Using Immediate Transmission, you can send documents while checking the connection to the destination. You can specify fax or IP-Fax destinations. If you specify Internet Fax, e-mail, folder destinations, and group or multiple destinations, the transmission mode is automatically switched to Memory Transmission.
Page 87 Transmitting while Checking Connection to Destination (Immediate Transmission) Specify a destination. If you make a mistake, press the [Clear] key, and then enter again. Press the [Start] key.
Page 88: Canceling A Transmission
4. Fax Canceling a Transmission This section explains how to cancel a fax transmission. Canceling a Transmission Before the Original Is Scanned Use this procedure to cancel a transmission before pressing the [Start] key. Press the [Reset] key. CJN023 Canceling a Transmission While the Original Is Being Scanned Use this procedure to cancel scanning or transmitting of the original while it is being scanned.
Page 89: Canceling A Transmission After The Original Is Scanned
Canceling a Transmission Press [Cancel Scanning] or [Cancel TX]. Depending on the transmission mode and function you use, either [Cancel Scanning] or [Cancel TX] is displayed. Canceling a Transmission After the Original Is Scanned Use this procedure to cancel a transmission after the original is scanned. You can cancel transmission of a file while the file is being sent, stored in memory, or if it fails to transmit.
Page 90: Sending At A Specific Time (Send Later)
4. Fax Sending at a Specific Time (Send Later) Using this function, you can instruct the machine to delay transmission of your fax document until a specified later time. This allows you to take advantage of off-peak telephone charges without having to be by the machine at the time.
Page 91: Storing A Document
Storing a Document Storing a Document You can store and send a document at the same time. You can also just store a document. The following information can be set for the stored documents as necessary: User Name You can set this function if necessary to know who and what departments stored documents in the machine.
Page 92: Sending Stored Documents
4. Fax Set the user name, file name, and password as necessary. • User Name Press [User Name], and then select a user name. To specify an unregistered user name, press [Manual Entry], and then enter the name. After specifying a user name, press [OK]. •...
Page 93 Storing a Document Press [Select Stored File]. Select the documents to be sent. When multiple documents are selected, they are sent in the order of selection. • Press [User Name] to place the documents in order by programmed user name. •...
Page 94: Printing The Journal Manually
4. Fax Printing the Journal Manually To print the Journal manually, select the printing method: "All", "Print per File No.", or "Print per User". Prints the results of communications in the order made. Print per File No. Prints only the results of communications specified by file number. Print per User Prints the results of communications by individual senders.
Page 95: Print
5. Print This chapter describes frequently used printer functions and operations. For the information not included in this chapter, see Print on the supplied CD-ROM. Quick Install You can install the printer drivers easily from the CD-ROM provided with this machine. Using Quick Install, the PCL 6 printer driver is installed under network environment, and the Standard TCP/IP port will be set.
Page 96: Displaying The Printer Driver Properties
5. Print Displaying the Printer Driver Properties This section explains how to open the printer driver properties from [Devices and Printers]. • Manage Printers permission is required to change the printer settings. Log on as an Administrators group member. • You cannot change the machine default settings for individual users. Settings made in the printer properties dialog box are applied to all users.
Page 97: Standard Printing
Standard Printing Standard Printing • If you send a print job via USB 2.0 while the machine is in Low Power mode or Sleep mode, an error message might appear when the print job is complete. In this case, check if the document was printed.
Page 98: Locked Print
5. Print Locked Print Sending a Locked Print File Click the WordPad menu button in the upper left corner of the window, and then click [Print]. In the "Select Printer" list, select the printer you want to use. Click [Preferences]. In the "Job Type:"...
Page 99 Locked Print Press the [Print Jobs] tab. Press [Locked Print Job]. Select the files you want to print. You can select all the Locked Print files at once by pressing [Select All Jobs] after selecting a file. Press [Print]. Enter the password using the number keys, and then press [OK]. To change the print settings of the document, press [Detailed Settings].
Page 100: Hold Print
5. Print Hold Print Sending a Hold Print File Click the WordPad menu button in the upper left corner of the window, and then click [Print]. In the "Select Printer" list, select the printer you want to use. Click [Preferences]. In the "Job Type:"...
Page 101 Hold Print Press the [Print Jobs] tab. Press [Hold Print Job]. Select the files you want to print. You can select all the Hold Print files at once by pressing [Select All Jobs] after selecting a file. Press [Print]. To change the print settings of the document, press [Detailed Settings]. Enter the number of copies using the number keys if necessary, and then press [Print].
Page 102: Stored Print
5. Print Stored Print Sending a Stored Print File Click the WordPad menu button in the upper left corner of the window, and then click [Print]. In the "Select Printer" list, select the printer you want to use. Click [Preferences]. In the "Job Type:"...
Page 103: Printing A Stored Print File Using The Control Panel
Stored Print Printing a Stored Print File Using the Control Panel • The stored documents are not deleted even after the printing has been completed. For the procedure to delete the documents, see "Deleting Stored Print files", Print Press the [Home] key on the top left of the control panel, and press the [Printer] icon on the [Home] screen.
Page 104 5. Print...
Page 105: Scan
6. Scan This chapter describes frequently used scanner functions and operations. For the information not included in this chapter, see Scan on the supplied CD-ROM. Basic Procedure When Using Scan to Folder • Before performing this procedure, refer to "Preparation for Sending by Scan to Folder", Scan and confirm the details of the destination computer.
Page 106: Creating A Shared Folder On A Computer Running Windows/Confirming A Computer's Information
6. Scan If necessary, specify the scan settings according to the original to be scanned. Example: Scanning the document in color/duplex mode, and saving as a PDF file. • Press [Scan Settings], and then press [Full Colour: Text / Photo] in the [Original Type] tab. •...
Page 107 Basic Procedure When Using Scan to Folder Confirm the user name. The user name is displayed under [USERNAME]. Step 2: Creating a shared folder on a computer running Microsoft Windows Create a shared destination folder in Windows and enable sharing. In the following procedure, a computer which is running under Windows 7 Professional and participating in a domain is used as an example.
Page 108: Registering An Smb Folder
6. Scan Step 3: Specifying access privileges for the created shared folder If you want to specify access privileges for the created folder to allow other users or groups to access the folder, configure the folder as follows: Right-click the folder created in above step 1, and then click [Properties]. On the [Security] tab, select [Edit...].
Page 109 Basic Procedure When Using Scan to Folder • [Frequent]: Added to the page that is displayed first. • [AB], [CD], [EF], [GH], [IJK], [LMN], [OPQ], [RST], [UVW], [XYZ], [1] to [10]: Added to the list of items in the selected title. You can select [Frequent] and one more key for each title.
Page 110 6. Scan Press [Exit]. If the connection test fails, check the settings, and then try again. Press [OK]. Press [Exit]. Press the [User Tools/Counter] key. Locating the SMB folder manually Press [Change] under "Path". Enter the path where the folder is located. For example: if the name of the destination computer is "User", and the folder name is "Share", the path will be \\User\Share.
Page 111: Deleting An Smb Registered Folder
Basic Procedure When Using Scan to Folder You can press [Up One Level] to switch between levels. Select the folder you want to register. Press [OK]. Deleting an SMB Registered Folder Press the [User Tools/Counter] key. Press [Address Book Management]. Check that [Program / Change] is selected.
Page 112: Entering The Path To The Destination Manually
6. Scan Entering the Path to the Destination Manually Press [Manual Entry]. Press [SMB]. Press [Manual Entry] on the right side of the path field. Enter the path for the folder. In the following example path, the shared folder name is "user" and the computer name is "desk01": \\desk01\user Press [OK].
Page 113: Basic Procedure For Sending Scan Files By E-Mail
Basic Procedure for Sending Scan Files by E-mail Basic Procedure for Sending Scan Files by E- mail Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on the [Home] screen. CJS049 Make sure that no previous settings remain. If a previous setting remains, press the [Clear Modes] key.
Page 114: Registering An E-Mail Destination
6. Scan Example: Scanning the document in color/duplex mode, and saving as a PDF file. • Press [Scan Settings], and then press [Full Colour: Text / Photo] in the [Original Type] tab. • Press [Original Feed Type], and then press [2 Sided Original]. •...
Page 115: Deleting An E-Mail Destination
Basic Procedure for Sending Scan Files by E-mail You can select [Frequent] and one more key for each title. Press [E-mail]. Press [Change] under "E-mail Address". Enter the e-mail address. Press [OK]. Select [E-mail / Internet Fax Destination] or [Internet Fax Destination Only]. If [E-mail / Internet Fax Destination] is specified, registered e-mail addresses appear in both the internet fax address display and E-mail address display on the fax function screen, and in the address display on the scanner function screen.
Page 116: Entering An E-Mail Address Manually
6. Scan Press [Address Book Management]. Check that [Program / Change] is selected. Select the name whose e-mail address you want to delete. Press the name key, or enter the registered number using the number keys. You can search by the registered name, user code, fax number, folder name, e-mail address, or IP-Fax destination.
Page 117: Basic Procedure For Storing Scan Files
Basic Procedure for Storing Scan Files Basic Procedure for Storing Scan Files • You can specify a password for each stored file. Files that are not password-protected can be accessed by other users on the same local area network using DeskTopBinder. We recommend that you protect stored files from unauthorized access by specifying passwords.
Page 118: Checking A Stored File Selected From The List
6. Scan Press [User Name], and then select a user name. To specify an unregistered user name, press [Manual Entry], and then enter the name. After specifying a user name, press [OK]. • File Name Press [File Name], enter a file name, and then press [OK]. •...
Page 119: Specifying The File Type
Specifying the File Type Specifying the File Type This section explains the procedure for specifying the file type of a file you want to send. File types can be specified when sending files by e-mail or Scan to Folder, sending stored files by e-mail or Scan to Folder, and saving files on a removable memory device.
Page 120: Specifying Scan Settings
6. Scan Specifying Scan Settings Press [Scan Settings]. Specify resolution, scan size, and other settings, as required. Press [OK].
Page 121: Document Server
7. Document Server This chapter describes frequently used Document Server functions and operations. For the information not included in this chapter, see Copy/ Document Server on the supplied CD-ROM. Storing Data This section describes the procedure for storing documents on the Document Server. •...
Page 122 7. Document Server Press the [Home] key on the top left of the control panel, and press the [Document Server] icon on the [Home] screen. CJS049 Press [To Scanning Screen]. Press [User Name]. Specify a user name, and then press [OK]. The user names shown are names that were registered in the Address Book.
Page 123: Printing Stored Documents
Printing Stored Documents Printing Stored Documents Prints stored documents on the Document Server. The items you can specify on the printing screen are as follows: • Paper tray • The number of prints • [Finishing] ([Sort] / [Rotate Sort] / [Stack] / [Staple] / [Punch]) •...
Page 124 7. Document Server...
Page 125: Web Image Monitor
8. Web Image Monitor This chapter describes frequently used Web Image Monitor functions and operations. For the information not included in this chapter, see Connecting the Machine/ System Settings on the supplied CD-ROM or Web Image Monitor Help. Displaying Top Page This section explains the Top Page and how to display Web Image Monitor.
Page 126 8. Web Image Monitor 3. Refresh/Help (Refresh): Click at the upper right in the work area to update the machine information. Click the Web browser's [Refresh] button to refresh the entire browser screen. (Help): Use Help to view or download Help file contents. 4.
Page 127: Viewing Received Fax Documents Using Web Image Monitor
Viewing Received Fax Documents Using Web Image Monitor Viewing Received Fax Documents Using Web Image Monitor Start Web Image Monitor. Click [Fax Received File] on the [Print Job/Stored File] menu in the left pane. If you have programmed a user code for the stored reception file, enter the code, and then press [OK].
Page 128 8. Web Image Monitor...
Page 129: Adding Paper And Toner
9. Adding Paper and Toner This chapter describes how to load paper into the paper tray and recommended paper sizes and types. Loading Paper into Paper Trays Every paper tray is loaded in the same way. In the following example procedure, paper is loaded into tray 2. •...
Page 130 9. Adding Paper and Toner Carefully push the paper tray fully in. • Various sizes of paper can be loaded in the paper trays by adjusting the positions of side fences and end fence. For details, see "Changing the Paper Size in the Paper Trays", Paper Specifications and Adding Paper •...
Page 131: Loading Paper Into The Bypass Tray
Loading Paper into the Bypass Tray Loading Paper into the Bypass Tray Use the bypass tray to use OHP transparencies, adhesive labels, translucent paper, and paper that cannot be loaded in the paper trays. • The maximum number of sheets you can load at the same time depends on paper type. Load only as much paper as can be held between the paper guides on the bypass tray.
Page 132: Settings To Use The Bypass Tray Under The Printer Function
9. Adding Paper and Toner • Certain types of paper might not be detected properly when placed on the bypass tray. If this happens, remove the paper and place it on the bypass tray again. • Pull the extender out when loading sheets larger than A4 , 8 ×...
Page 133 Loading Paper into the Bypass Tray Setting the paper size using the control panel Press the [User Tools/Counter] key. CJS039 Press [Tray Paper Settings]. Press [Printer Bypass Paper Size]. Select the paper size. Press [OK]. Press the [User Tools/Counter] key. •...
Page 134 9. Adding Paper and Toner Setting custom size paper using the control panel Press the [User Tools/Counter] key. CJS039 Press [Tray Paper Settings]. Press [Printer Bypass Paper Size]. Press [Custom Size]. If a custom size is already set, press [Change Size]. Press [Vertical], enter the size of the paper using the number keys, and then press [ ].
Page 135 Loading Paper into the Bypass Tray Press the [User Tools/Counter] key. CJS039 Press [Tray Paper Settings]. Press [ Next]. Press [Paper Type: Bypass Tray]. Select the proper items, according to the paper type you want to set. • Press [OHP (Transparency)] on the [Paper Type] area when loading OHP transparencies. •...
Page 136: Loading Paper Into Tray 3 (Lct)
9. Adding Paper and Toner Loading Paper into Tray 3 (LCT) • When paper loaded in the right side of Tray 3 (LCT) runs out, paper on the left is automatically shifted to the right. Do not pull out Tray 3 (LCT) while the tray is moving paper; wait until sounds stop coming from the tray.
Page 137 Loading Paper into Tray 3 (LCT) • Left half of the tray pulled out CJW017 Carefully push the paper tray fully in. • You can load paper even if Tray 3 (LCT) is in use. It is okay to pull out the left half of the tray while Tray 3 (LCT) is in use.
Page 138: Loading Paper Into The Large Capacity Tray (Lct)
9. Adding Paper and Toner Loading Paper into the Large Capacity Tray (LCT) • (mainly Europe and Asia) The large capacity tray (LCT) can hold A4 paper only. If you want to print on 8 × 11 or B5 JIS from the large capacity tray (LCT), contact your service representative. •...
Page 139 Loading Paper into the Large Capacity Tray (LCT) CJW020 Load paper by repeating steps 2 and 3. Close the right cover of the large capacity tray (LCT).
Page 140: Recommended Paper Sizes And Types
9. Adding Paper and Toner Recommended Paper Sizes and Types This section describes recommended paper sizes and types. • If you use damp or curled paper, a staple clogging or paper jam may occur. • Do not use paper designed for inkjet printers, as these may stick to the fusing unit and cause a misfeed.
Page 141 Recommended Paper Sizes and Types Paper type and weight Paper size Paper capacity 60–216 g/m (16 lb. Bond–80 lb. Select the paper size using 550 sheets Cover) the System Settings menu: Plain Paper–Thick Paper 2 11 × 17 , 8 ×...
Page 142 9. Adding Paper and Toner *1 When loading paper with a vertical length of more than 279 mm (11.0 inches) in trays 1–4, use paper that has a horizontal width of 420 mm (16.6 inches) or less. *2 Load envelopes with their flaps fully open. Bypass tray Paper type and weight Paper size...
Page 143 Recommended Paper Sizes and Types Paper type and weight Paper size Paper capacity 52–216 g/m (14 lb. Custom size • Thin Paper–Middle Bond–80 lb. Cover) Thick: 100 sheets Thin Paper–Thick • Thick Paper 1: 40 Vertical: 90.0–305.0 mm Paper 2 sheets Horizontal: 148.0–600.0 mm •...
Page 144 9. Adding Paper and Toner Paper type and weight Paper size Paper capacity 60–216 g/m (16 lb. Bond–80 lb. 1,000 sheets × 2 Cover) Plain Paper–Thick Paper 2 × 11 *1 To load paper any of the sizes specified above, contact your service representative. Large capacity tray (LCT) Paper type and weight Paper size...
Page 145 Recommended Paper Sizes and Types *2 Depending on the type of thin paper, the edges may crease or the paper may be misfed. • Certain types of paper produce noise when delivered. This noise does not indicate a problem and print quality is unaffected.
Page 146: Thick Paper
9. Adding Paper and Toner • Remove copied or printed sheets one by one. • The copy/print speed may be slower than usual. • When loading translucent paper: • Remove copied or printed sheets one by one. • When loading translucent paper, always use long grain paper, and set the paper direction according to the grain.
Page 147: Envelopes
Recommended Paper Sizes and Types • When copying or printing onto thick paper of 161–216 g/m (60–80 lb. Cover), the copy/print speed is slower than usual. • Select [Thick Paper 1] or [Thick Paper 2] in [Tray Paper Settings] under the System Settings menu. •...
Page 148 9. Adding Paper and Toner In copier mode The way to load envelopes varies depending on the orientation of the envelopes. When copying onto envelopes, load them according to the applicable orientation shown below: How to load envelopes Orientation of Exposure glass Paper trays 1–4 Bypass tray...
Page 149 Recommended Paper Sizes and Types How to load envelopes Types of envelopes Paper trays 1–4 Bypass tray Side-opening envelopes • Flaps: open • Flaps: open • Bottom side of envelopes: • Bottom side of envelopes: toward the right of the toward the left of the machine machine •...
Page 150 9. Adding Paper and Toner • Output quality on envelopes may be uneven if parts of an envelope have differing thicknesses. Print one or two envelopes to check print quality. • Copied or printed sheets are delivered to the internal tray even if you specified a different tray. •...
Page 151: Adding Toner
Adding Toner Adding Toner This section explains precautions when adding toner, how to send faxes or scanned documents when the toner has run out, and how to dispose of used toner. • Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame.
Page 152: Sending Faxes Or Scanned Documents When Toner Has Run Out
9. Adding Paper and Toner • When removing jammed paper or replacing toner, avoid getting toner (new or used) on your clothing. If toner comes into contact with your clothing, wash the stained area with cold water. Hot water will set the toner into the fabric and make removing the stain impossible. •...
Page 153: Disposing Of Used Toner
Adding Toner • If number of communications executed after the toner has run out and not listed in the automatically output Journal exceeds 200, communication is not possible. Make sure the machine is in facsimile or scanner mode. Press [Exit], and then perform transmission operation. The error message disappears.
Page 154 9. Adding Paper and Toner...
Page 155: 10. Troubleshooting
10. Troubleshooting This chapter describes basic troubleshooting procedures. Indicators This section describes the indicators displayed when the machine requires the user to remove misfed paper, to add paper, or to perform other procedures. Indicator Status : Paper Misfeed indicator Appears when a paper misfeed occurs. For details about removing jammed paper, see "Removing Jammed Paper", Troubleshooting : Original Misfeed indicator...
Page 156: When An Indicator For The [Check Status] Key Is Lit
10. Troubleshooting When an Indicator for the [Check Status] Key Is Lit If an indicator for the [Check Status] key lights up, press the [Check Status] key to display the [Check Status] screen. Check the status of each function in the [Check Status] screen. [Check Status] screen CJH001 1.
Page 157 When an Indicator for the [Check Status] Key Is Lit The following table explains problems that cause the indicator to light. Problem Causes Solutions Documents and reports do The paper output tray is full. Remove the prints from the tray. not print out.
Page 158: Panel Tone
10. Troubleshooting Panel Tone The following table describes the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions. Beep pattern Meaning Causes Single short beep Panel/screen input A control panel or screen key was accepted.
Page 159: When You Have Problems Operating The Machine
When You Have Problems Operating the Machine When You Have Problems Operating the Machine This section describes common problems and messages. If other messages appear, follow the instructions displayed. Problem Causes Solutions The [Facsimile] or [Scanner] Functions other than the Wait a little longer.
Page 160 10. Troubleshooting Problem Causes Solutions Nothing happens when the The main power switch is Turn on the main power switch. [Check Status] key or the turned off. [Energy Saver] key is pressed. "Please wait." appears. This message appears when Wait for a while. If the machine does you press the [Energy Saver] not get ready in five minutes, contact key.
Page 161 When You Have Problems Operating the Machine Problem Causes Solutions "Authentication has failed." The entered login user name For details about the correct login user appears. or login password is not name and login password, see correct. Security Guide "Authentication has failed." The machine cannot perform For details about authentication, see appears.
Page 162 10. Troubleshooting Problem Causes Solutions Misfeeds occur frequently. The tray's side or end fences • Remove misfed paper. For details may not be set properly. about removing jammed paper, see "Removing Jammed Paper", Troubleshooting • Check that the side or end fences are set properly.
Page 163 When You Have Problems Operating the Machine Problem Causes Solutions Cannot print in duplex You have selected a paper In [Tray Paper Settings], select a paper mode. type that cannot be used for type that can be used for duplex duplex printing.
Page 164 10. Troubleshooting Problem Causes Solutions Cannot use Web Image When print volume limits are • For details about specifying print Monitor to print documents specified, users cannot print volume limits, see Security Guide stored in Document Server. beyond their print volume limit.
Page 165: When Messages Are Displayed On The Control Panel
When Messages Are Displayed on the Control Panel When Messages Are Displayed on the Control Panel Messages Displayed When Using the Copy/Document Server Function This section describes the machine's main messages. If other messages appear, follow their instructions. • If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper.
Page 166 10. Troubleshooting Message Causes Solutions "Cannot punch this paper The Punch function cannot For details about paper, see size." be used with paper size "Specifications for Punch Unit (Finisher selected. SR3120, Booklet Finisher SR3110)", Maintenance and Specifications "Cannot staple paper of this The Staple function cannot Select a proper paper size.
Page 167 When Messages Are Displayed on the Control Panel Message Causes Solutions "Maximum number of sets is The number of copies You can change the maximum copy n." exceeds the maximum copy quantity from [Max. Copy Quantity] in quantity. [General Features] under [Copier / (A figure is placed at n.) Document Server Features].
Page 168 10. Troubleshooting Message Causes Solutions "Stapling capacity The number of sheets per set Check the stapler capacity. For details exceeded." is over the staple capacity. about the stapler capacity, see "Specifications for Finisher SR3090", "Specifications for Finisher SR3120", or "Specifications for Booklet Finisher SR3110", Maintenance and Specifications "The selected file(s)
Page 169: Messages Displayed When Using The Facsimile Function
When Messages Are Displayed on the Control Panel remaining originals. In this case, the resulting sorted pages will not be sequential. For details about Memory Full Auto Scan Restart, see "Input / Output", Copy/ Document Server Messages Displayed When Using the Facsimile Function This section describes the machine's main messages.
Page 170 10. Troubleshooting Message Causes Solutions "Check whether there are Registering of user name is • Correct that the correct SIP Server any network problems." rejected by SIP server. IP Address and SIP User Name are listed in [SIP Settings] of [13-17] [Facsimile Features].
Page 171 When Messages Are Displayed on the Control Panel Message Causes Solutions "Check whether there are The "Effective Protocol" and • Check that the correct IP address any network problems." "SIP Server IP Address" is specified for the machine in settings are different, or an [System Settings].
Page 172 10. Troubleshooting Message Causes Solutions "Check whether there are E-mail transmission was • Check that User Name and any network problems." refused by SMTP Password for the following authentication, POP before settings in [System Settings] are [14-09] SMTP authentication, or listed correctly.
Page 173 When Messages Are Displayed on the Control Panel Message Causes Solutions "Check whether there are No POP3/IMAP4 server • Check that the correct Server any network problems." address is registered. Name or Server Address is listed in [POP3 / IMAP4 Settings] of [15-01] [System Settings].
Page 174 10. Troubleshooting Message Causes Solutions "Check whether there are Cannot find the DNS server • Check that the following settings any network problems." or POP3/IMAP4 server. in [System Settings] are listed correctly. [15-11] • IP address of the DNS Server •...
Page 175 When Messages Are Displayed on the Control Panel Message Causes Solutions "Check whether there are • No IP address has • Check that the correct IP address any network problems." been registered. is specified for the machine in [System Settings]. For details [16-00] •...
Page 176 10. Troubleshooting Message Causes Solutions "Exceeded time limit for A network error has • Try the operation again. If the LDAP server search. Check occurred and connection message is still shown, the the server status." has failed. network may be busy. •...
Page 177 When Messages Are Displayed on the Control Panel Message Causes Solutions "Original(s) is being A function of the machine Before sending a file by fax, cancel the scanned for a different other than the Facsimile job in progress. For example, press function."...
Page 178 10. Troubleshooting Message Causes Solutions "Some page(s) are near The first page of the The original's blank side might have blank." document is almost blank. been scanned. Be sure to place your originals correctly. For details about determining the cause of blank pages, see "Detecting Blank Pages", Fax "The selected file(s) You tried to delete a...
Page 179 When Messages Are Displayed on the Control Panel Message Causes Solutions "Connection with the remote A network error occurred • Check that the remote machine machine has failed. Check while using the remote fax supports the remote fax function. the remote machine status." function.
Page 180 10. Troubleshooting Message Causes Solutions "Connection with the remote A timeout error occurred • Check that the LAN cable is machine has failed. Check while an attempt was made correctly connected to the the remote machine status." to connect the device via machine.
Page 181 When Messages Are Displayed on the Control Panel Message Causes Solutions "The destination cannot be The user certificate A new user certificate must be installed. selected because its (destination certificate) has For details about the user certificate certificate is not currently expired.
Page 182 10. Troubleshooting Message Causes Solutions "Transmission cannot be The user certificate A new user certificate must be installed. performed because the (destination certificate) has For details about the user certificate certificate for encryption is expired. (destination certificate), see Security not currently valid." Guide "XXX cannot be YYY The device certificate (S/...
Page 183 When Messages Are Displayed on the Control Panel Message Causes Solutions "The device certificate used The device certificate (S/ For details about the device certificate for the S/MIME signature is MIME) has expired. (S/MIME), see Security Guide not currently valid. XXX which is registered to the program cannot be recalled."...
Page 184 10. Troubleshooting Message Causes Solutions "XXX cannot be YYY The device certificate (PDF A new device certificate (PDF with because the PDF Digital with digital signature) has digital signature) must be installed. For Signature's device certificate expired. details about how to install a device is not currently valid."...
Page 185: Messages Displayed When Using The Printer Function
When Messages Are Displayed on the Control Panel When the memory becomes full while using the facsimile function Message Causes Solutions "Memory is full. Cannot scan The memory is full. If you press [Exit], the machine returns more. Transmission will be to standby mode and starts transmitting stopped."...
Page 186 10. Troubleshooting Message Status "Setting change..." The machine is changing settings. You cannot use the control panel while this message is displayed. Wait a while. "Waiting for print data..." The machine is waiting for the next data to print. Wait a while. "Suspending print jobs..."...
Page 187 When Messages Are Displayed on the Control Panel Message Causes Solutions "Hardware Problem: HDD" An error has occurred in the Turn off the main power switch, and hard disk. then back on again. If the message appears again, contact your service representative.
Page 188 10. Troubleshooting Message Causes Solutions "Paper size and type are The printer driver settings are • Check that the printer driver mismatched. Select another incorrect or the tray does not settings are correct, and then tray from the following and contain paper of the size or load paper of the size selected press [Continue].
Page 189 When Messages Are Displayed on the Control Panel Message Causes Solutions "The same paper tray The tray selected for other Reset the job. Be sure the tray you cannot be set for the main pages is the same as the one select for slip sheets is not providing sheets and slip sheets for slip sheets.
Page 190 10. Troubleshooting Message Causes Solutions "The size of the selected • The size of the selected Files or groups of files larger than 1GB file(s) is too large." file exceeds 1GB. cannot be printed. • The total size of the •...
Page 191 When Messages Are Displayed on the Control Panel Message Causes Solutions "85: Error" The specified graphics Check that the data is valid. library is unavailable. "86: Error" Parameters of the control Check the print settings. code are invalid. "91: Error" Printing was canceled by Check that the data is valid.
Page 192 10. Troubleshooting Message Causes Solutions "Auto-registration of user Automatic registration of For details about automatic registration information has failed." information for LDAP of user information, see Security Guide Authentication or Windows Authentication failed because the Address Book is full. "Cannot store data of this The paper size exceeded Reduce the paper size of the file that size."...
Page 193 When Messages Are Displayed on the Control Panel Message Causes Solutions "Compressed Data Error." The printer detected corrupt • Check the connection between the compressed data. computer and the printer. • Check that the program you used to compress the data is functioning correctly.
Page 194 10. Troubleshooting Message Causes Solutions "Exceeded max. number of The maximum file capacity Delete some of the files stored in the files of Document Server. of the Document Server was Document Server. Cannot store." exceeded. "Exceeded max. number of While printing a Sample Delete unneeded files stored in the files to print for temporary / Print, Locked Print, Hold...
Page 195 When Messages Are Displayed on the Control Panel Message Causes Solutions "Exceeded the maximum The number of pages the For details about print volume use unit count for Print Volume user is permitted to print has limitation, see Security Guide Use.
Page 196 10. Troubleshooting Message Causes Solutions "Information for user The user name for LDAP or For details about user authentication, authentication is already Integration Server see Security Guide registered for another user." authentication was already registered in a different server with a different ID, and a duplication of the user name occurred due to a switching of domains...
Page 197 When Messages Are Displayed on the Control Panel Message Causes Solutions "Print overrun." Images were discarded PCL 5e while printing. Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. "Printing privileges have not The PDF document you Contact the owner of the document.
Page 198 10. Troubleshooting Message Causes Solutions "The print job has been The maximum page Delete some of the files stored in the cancelled because capture capacity of the Document Document Server or reduce the number file(s) could not be stored: Server was exceeded. of pages that you want to send.
Page 199: Messages Displayed When Using The Scanner Function
When Messages Are Displayed on the Control Panel Messages Displayed When Using the Scanner Function This section describes likely causes of and possible solutions for the error messages that appear on the control panel. If a message not described here appears, act according to the message. Message Causes Solutions...
Page 200 10. Troubleshooting Message Causes Solutions "Cannot find the specified An antivirus program or a • Antivirus programs and firewalls path. Please check the firewall is preventing the can prevent client computers from settings." machine connecting to your establishing connection with this computer.
Page 201 When Messages Are Displayed on the Control Panel Message Causes Solutions "Cannot write on the The memory device is faulty, • Check to see if the memory device memory storage device. or the file name contains a is defective. Check the memory storage character that cannot be •...
Page 202 10. Troubleshooting Message Causes Solutions "Connection with LDAP A network error has • Try the operation again. If the server has failed. Check the occurred and connection message is still shown, the server status." has failed. Try the operation network may be busy. once more.
Page 203 When Messages Are Displayed on the Control Panel Message Causes Solutions "Exceeded max. No. of Search results have Search again after changing the results to display. Max.: n" exceeded the max. search conditions. displayable number. (A figure is placed at n.) "Exceeded max.
Page 204 10. Troubleshooting Message Causes Solutions "Exceeded max. number of The maximum number of Check the files stored by the other files which can be used in files that can be stored in the functions, and then delete unneeded Document Server at the Document Server has been files.
Page 205 When Messages Are Displayed on the Control Panel Message Causes Solutions "Exceeded time limit for A network error has • Try the operation again. If the LDAP server search. Check occurred and connection message is still shown, the the server status." has failed.
Page 206 10. Troubleshooting Message Causes Solutions "Memory is full. Scanning Because there is not enough Specify whether to use the data or not. has been cancelled. Press free hard disk space in the [Send] to send the scanned machine for delivering or data, or press [Cancel] to sending by e-mail while delete."...
Page 207 When Messages Are Displayed on the Control Panel Message Causes Solutions "Scanner journal is full. "Print & Delete Scanner Print or delete Scanner Journal. For Please check Scanner Journal" in [Scanner details about Scanner Features, see Features." Features] is set to [Do not "General Settings", Scan Print: Disable Send], and Scanner Journal is full.
Page 208 10. Troubleshooting Message Causes Solutions "Some page(s) are near The first page of the The original's blank side might have blank. To cancel, press the document is almost blank. been scanned. Be sure to place your Stop key." originals correctly. "The entered file name The file name contains a Check the file name set at the time of...
Page 209 When Messages Are Displayed on the Control Panel Message Causes Solutions "Updating the destination list A network error has • Check whether the server is has failed. Try again?" occurred. connected. • Antivirus programs and firewalls can prevent client computers from establishing connection with this machine.
Page 210 10. Troubleshooting Message Causes Solutions "Exceeded max. data The data being scanned is Reduce the resolution or [Specify Size] capacity." too large for the scale ratio value, and then try to scan the original specified in [Specify Size]. again. "Check the resolution and the ratio and then press the Start key again."...
Page 211 When Messages Are Displayed on the Control Panel Message Causes Solutions "XXX cannot be YYY The device certificate (PDF A new device certificate (PDF with because the PDF Digital with digital signature) has digital signature) must be installed. For Signature's device certificate expired.
Page 212 10. Troubleshooting Message Causes Solutions "Transmission cannot be The device certificate (S/ A new device certificate (S/MIME) performed because the MIME) has expired. must be installed. For details about certificate used for the S/ how to install a device certificate (S/ MIME signature is not MIME), see Security Guide currently valid."...
Page 213: When Messages Are Displayed On Your Computer Screen
When Messages Are Displayed on Your Computer Screen When Messages Are Displayed on Your Computer Screen Messages Displayed When Using the Scanner Function This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver. If a message not described here appears, act according to the message.
Page 214 10. Troubleshooting Message Causes Solutions "Cannot detect the paper The set original was • Place the original correctly. size of the original. Specify misaligned. • Specify the scan size. the scanning size." • When placing an original directly on the exposure glass, the lifting/ lowering action of the ADF triggers the automatic original size detection process.
Page 215 When Messages Are Displayed on Your Computer Screen Message Causes Solutions "Clear Misfeed(s) in ADF." A paper misfeed has • Remove jammed originals, and occurred inside the ADF. then insert them again. For details about jammed paper, see "Removing Jammed Paper", Troubleshooting •...
Page 216 10. Troubleshooting Message Causes Solutions "Insufficient memory. Reduce Scanner memory is • Reset the scan size. the scanning area." insufficient. • Lower the resolution. • Set with no compression. For details about the settings, see TWAIN driver Help. The problem may be due to the following cause: •...
Page 217 When Messages Are Displayed on Your Computer Screen Message Causes Solutions "Scanner is in use for other A function of the machine • Wait for a while, and then function. Please wait." other than the Scanner reconnect. function is being used such •...
Page 218 10. Troubleshooting Message Causes Solutions "Scanner is not available. The machine is not • Check whether the machine is Check the scanner connected to the network connected to the network connection status." correctly. correctly. • Deselect the personal firewall function of the client computer. For details about firewall, see Windows Help.
Page 219: 11. Appendix
Adobe Systems Incorporated in the United States and/or other countries. ® The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Ricoh Company, Ltd. is under license. ® ® ®...
Page 220 11. Appendix ® ® Microsoft Windows Server 2003 R2 Enterprise Edition • The product names of Windows Server 2008 are as follows: ® ® Microsoft Windows Server 2008 Standard ® ® Microsoft Windows Server 2008 Enterprise • The product names of Windows Server 2008 R2 are as follows: ®...
Page 221 INDEX E-mail destination........112, 113 E-mail transmission..........2 Sided Print............. Energy Saver key..........Enter key..............Envelope..........71, 72, 145 Address Book............Exposure glass.......... 27, 30, 55 ADF..........8, 27, 30, 33, 56 Exposure glass cover........27, 33 Authentication screen..........Extender............27, 30 Auto document feeder..........
Page 222 Preventing information leakage......Printer..........40, 95, 183, 184 LAN-Fax............. 9, 17 Printer driver............ 93, 94 Large capacity tray......8, 33, 35, 136 Problem..............LCT..........8, 33, 35, 134, 136 Program............. 12, 45, 47 Locked Print............. 15, 96 Program key............Locked print file............Punch..............
Page 223 Storing a document..........Storing data............Storing received documents......... Symbols..............Thick paper..........132, 144 Thin paper............Toner............149, 150 Trademark............Tray 1............... 27, 30 Tray 2............... 27, 30 Tray 3............33, 35, 134 Turning On/Off the Power........Two-Sided Combine..........Unauthorized copy prevention......Used toner............
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Aficio mp 4002

Ricoh Aficio MP 5002 User Manual

1 What You Can Do with this Machine

2 Getting Started

3 Copy

4 Fax

5 Print

6 Scan

7 Document Server

8 Web Image Monitor

9 Adding Paper and Toner

10 Troubleshooting

11 Appendix

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