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10. Troubleshooting
Message
"Auto-registration of user
information has failed."
"Cannot store data of this
size."
"Classification Code is
incorrect."
"Classification Code is
incorrect."
"Collate has been
cancelled."
"Command Error"
190
Causes
Automatic registration of
information for LDAP
Authentication or Windows
Authentication failed
because the Address Book
is full.
The paper size exceeded
the capacity of the
Document Server.
The classification code has
not been entered, or the
classification code has been
entered incorrectly.
The classification code is not
supported with the printer
driver.
Collate was canceled.
An RPCS command error
occurred.
Solutions
For details about automatic registration
of user information, see Security Guide
.
Reduce the paper size of the file that
you want to send to a size that the
Document Server can store. Custom size
files can be sent but not stored
afterward.
Enter the correct classification code.
Select Optional for classification code.
For details about how to specify
classification code settings, see
"Configuring Classification Codes", Print
.
Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative.
Check using the following procedure:
• Check if the communication
between the computer and the
machine is working correctly.
• Check if the correct printer driver is
being used.
• Check if the machine's memory
size is set correctly in the printer
driver.
• Check that the printer driver is the
most up-to-date version available.
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