Running Diagnostic Software Tools; Hp E-Diagtools Hardware Diagnostics - HP zx2000 Technical Reference Manual

running diagnostic software tools

This section includes information on the following diagnostic tools for the Workstation zx2000:
■
HP e-DiagTools hardware diagnostics, page 4-15
■
Additional diagnostics tools for HP-UX, page 4-18
Before you run the HP diagnostic software, note any e-buzzer and LED error messages. They
give you an indication of the Field Replaceable Unit (FRU) to replace.

hp e-diagtools hardware diagnostics

Your system came with an HP IPF Offline Diagnostics and Utilities CD with HP e-DiagTools
Hardware Diagnostics. These tools may be used to diagnose hardware-related problems on your
HP system.
Run e-DiagTools before contacting HP for Warranty service. This is to obtain information that
will be requested by a Support Agent.
With this utility you can:
■
Check the hardware configuration and verify that it is functioning correctly.
■
Test individual hardware components.
■
Diagnose hardware-related problems.
■
Obtain a complete hardware configuration.
■
Provide precise information to an HP support agent so they can solve problems quickly and
effectively.
HP e-DiagTools provides a user-friendly interface to the Offline Diagnostics Environment
(ODE), that enables you to troubleshoot a system that is running without an OS or cannot be
tested using the online tools. ODE can also be run separately using a command line interface,
which allows the user to select specific tests and/or utilities to execute on a specific hardware
module.
technical reference guide
Troubleshooting
4–15