Producing A Support Ticket - HP zx2000 Technical Reference Manual

Troubleshooting
starting hp e-diagtools
1. Insert the HP IPF Offline Diagnostics and Utilities CD in the CD or DVD drive.
2. Restart the system.
3. Select the CD/DVD boot option from the EFI startup menu.
NOTE: If you are unable to boot from your CD/DVD drive, restart your system and check the
boot options from the
configured to boot from the CD/DVD drive.
4. If you are not familiar with e-DiagTools, review the documentation. From the main menu:
a. Select
documentation.
b. Select
5. If you are already familiar with e-DiagTools, select
main menu.

producing a support ticket

To produce a complete record of your system's configuration and test results, you will need to
create a Support Ticket. This is a simple text file that contains essential information and is
designed to assist your local or HP Support Agent.
To produce a Support Ticket, from the
1. Start e-DiagTools and select
2 - Run e-DiagTools Basic System Test (BST)
2. Select
your system if you have not already done so.
e-DiagTools scans your system. The Configuration Description will display on the screen
when the configuration detection phase is complete
2 - Continue Test
3. Select
4. After the test is complete:
❏
To view the Support Ticket, press
ticket the screen when you contact customer support.
❏
To exit the Support Ticket tool, press
4–16
Boot Options Maintenance Menu
View Release Notes and Documentation Menu
View e-DiagTools Info
Run e-DiagTools for IPF
to run the rest of the basic diagnostics test.
to ensure that your system is
to open the overview document.
Run e-DiagTools for IPF
Welcome to e-DiagTools
from the main menu.
4
. (Use the arrow keys to scroll.) Have the support
3
.
to view a list of available
from the
Menu:
to run the basic diagnostics on
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