Page 1 Document Part Number: 5969-3154 April 2003 This manual contains an overview of system specifications, instructions for removing and replacing system components, information on configuring your system using the included tools and interfaces, and detailed troubleshooting information.
Page 2 The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.
Page 3: Important Safety Warnings
Return used batteries either to the shop from which you bought them, to the dealer from whom you purchased your system, or to HP so that they can either be recycled or disposed of in the correct way. Returned batteries will be accepted free of charge.
Page 5: Table Of Contents
Contents 1 Product Information System features ..............1–1 Physical characteristics .
Page 6 HP e-DiagTools hardware diagnostics ........
Page 7 Contents C Part Numbers Exploded view ..............C–1 D Event, Error and Warning Messages EFI error and warning messages .
Page 8 Contents viii technical reference guide...
Page 9: Product Information
This chapter provides an overview of the hp workstation zx2000, including: ■ System features ■ Physical characteristics ■ Power specifications ■ Environmental specifications ■ Front panel features ■ Rear panel connectors system features Feature Description Processor Intel® Itanium® 2 •...
Page 10 • Two 9-pin serial ports: • UART 16550 buffered • RS-232-C Input devices USB keyboard and mouse: • HP 104/105 key keyboard, available in 13 localized layouts • HP three-button mouse, standard or scroll-wheel IEEE-1394 FireWire Models may include IEEE-1394 interface cards: (optional) •...
Page 11: Physical Characteristics
Product Information physical characteristics Characteristic hp workstation zx2000 Weight Tower system Minimum: 21.98 kg (48.45 lb.) Maximum: 24.80 kg (54.68 lb.) Rack system Minimum: 17.77 kg (39.18 lb.) Maximum: 20.60 kg (45.41 lb.) Dimensions Tower system Height: 502.6 mm (19.79 in.) Depth: 512.4 mm (20.17 in.)
Page 12: Power Specifications
Product Information power specifications Available power (output) is the maximum DC power that the power supply can supply to the system. Maximum input power is what the power supply requires from the AC line to deliver that maximum DC output (given worst case efficiency and max loading). Maximum input current is the worst case/highest current given the lowest input voltage and the maximum input power.
Page 13: Power Consumption And Cooling
Product Information power consumption and cooling The power consumptions listed in the following table are valid for a standard configuration as shipped (4 GB of memory, 450W power supply, two hard disk drives, and one graphics card). All information in this section is based on primary power consumptions. Additional Component Processor 130W...
Page 14: Front Panel
Product Information front panel The hp workstation zx2000 front panel has the following features: ■ Two front-access USB connectors. ■ Two front-access optical drive bays. ■ Power Button turns the system power on or off. ■ Power LED is green when the power is on or the power button is pushed in. If the power is on and the button is pushed in, the light will stay on even after the system is powered down.
Page 15 Product Information Front Panel, Tower Configuration Front Panel, Rack Configuration 1 Optical drive bays 5 Activity LED 2 Power LED 6 Diagnostic LEDs 1-4 3 Power button 7 Front-access USB connectors (behind door) 4 System LED 8 Locator LED and button (rack-mounted system only) technical reference guide 1–7...
Page 16: Rear Panel
Product Information rear panel The connectors are shaped to go in one way only. Refer to the label on the back of the workstation. Rear Panel Connectors, Tower Configuration Rear Panel Connectors, Rack-mounted Configuration 1 Power 5 LAN LEDs 2 Serial ports 6 Built-in LAN and optional 2nd LAN ports 3 Audio (headphone, microphone) 7 Monitor port(s) on graphics card 4 USB...
Page 17: Installing Or Replacing Parts And Accessories
installing or replacing parts and accessories overview This chapter contains the following sections: ■ “Internal components” on page 2-2 shows photos of the internal components and system board. These will help you locate components. ■ “Removal and replacement prerequisites” on page 2-4 provides information you must know before you remove components.
Page 18: Internal Components
Installing or Replacing Parts and Accessories internal components zx2000 Main Components PCI sockets Optical drive(s) AGP video card (behind arm) System fans (behind front bezel) AGP retainer arm LED status panel Memory DIMMs Serial number label (behind door) Power supply...
Page 19 Installing or Replacing Parts and Accessories zx2000 System Board CD Audio connector Internal speaker connector Memory DIMM sockets (4) AGP-Pro 50 socket CPU Power Module PCI sockets (5) CPU Assembly SCSI LED activity connectors Battery Rear panel connectors USB front cable connector For additional information on the system board, see Appendix B.
Page 20: Removal And Replacement Prerequisites
Installing or Replacing Parts and Accessories removal and replacement prerequisites Before you remove or replace parts, you must: ■ Read the power and EMI warning and note below. (Your safety is important!) ■ Gather your tools. ■ Follow electrostatic discharge (ESD) precautions. read the power and EMI warning and note Å...
Page 21: Removing And Replacing Covers
Installing or Replacing Parts and Accessories removing and replacing covers To upgrade, remove or replace system components, you must first remove the covers from the system chassis. This section explains how to remove and replace the covers for both tower and rackmount configurations.
Page 22 Installing or Replacing Parts and Accessories 3. Loosen the two blue screws on the cover near the back panel of the chassis. Unscrewing the Metal Side Cover 4. Slide the cover about 60 mm (1.5 in.) toward the back of the chassis, then lift it off. Removing the Metal Side Cover 2–6 technical reference guide...
Page 23 Installing or Replacing Parts and Accessories removing the shipping screws The first time you open the case to work on the system, remove the screws that hold the hard drive cage and AGP retainer arm in place for shipping. Replacing these screws is not necessary. Shipping Screws technical reference guide 2–7...
Page 24: Replacing The Covers
Installing or Replacing Parts and Accessories replacing the covers 1. Align the right edge of the metal cover with the blue line on the system chassis. Align the Metal Cover 2. Place the metal cover on the chassis and slide it toward the system front panel. Replace the Metal Cover 3.
Page 25 Installing or Replacing Parts and Accessories 5. Tower system: Replace the plastic cover. a. Align the cover mounting holes with the matching tabs on the system chassis. b. Close the cover until it snaps onto the system chassis. Replacing the Plastic Cover (tower system only) technical reference guide 2–9...
Page 26: Removing And Replacing The Front Bezel
Installing or Replacing Parts and Accessories removing and replacing the front bezel You must remove the front bezel from the chassis to upgrade, remove or replace an optical drive. removing the front bezel 1. To remove the front bezel: ❏ Tower system: Firmly grasp the finger grip at the top of the bezel and pull forward until the bezel snaps open.
Page 27: Removing And Replacing Internal Components
The hp workstation zx2000 has four memory sockets for memory modules. These modules can be 256 MB, 512 MB, 1 GB or 2 GB. DIMMs must be installed in ordered pairs of equal size. You can install between 512 MB and 8 GB of memory in the system.
Page 28 0A and 0B first, and then in sockets 1A and 1B. ❏ To verify that DIMMs are matched pairs, make sure the HP part numbers are identical. ❏ It is not necessary for DIMMs in the two pairs to match. For example, you may install a pair of 256 MB DIMMs in sockets 0A and 0B and a pair of 1 GB DIMMs in sockets 1A and 1B.
Page 29: Accessory And Graphics Cards
Installing or Replacing Parts and Accessories accessory and graphics cards The zx2000 has the following accessory card sockets: ■ One half-length 64-bit 66 MHz PCI-X socket ■ One AGP-Pro 50 4X video card socket ■ Three full-length 64-bit 66 MHz PCI-X sockets ■...
Page 30 Installing or Replacing Parts and Accessories removing an accessory or video card 1. Turn off the system, disconnect all cables, and remove the system covers. 2. Disconnect the hard drive power connection and IDE or SCSI cable. 3. Raise the hard drive cage: a.
Page 31 Installing or Replacing Parts and Accessories 5. Pull the blue lever on the end of the retainer clip at the rear of the system and lift it out. Removing the PCI Retainer Clip 6. Grasp the bulkhead end of the card and its opposite edge and lift the card out of its connector. 7.
Page 32 Installing or Replacing Parts and Accessories installing or replacing an accessory or video card NOTE: For specifications on your video card, visit the manufacturer’s web site or refer to the graphics documentation included in the acccessory kit. To install or replace an accessory or video card: 1.
Page 33: Optical Drives (Cd Or Dvd)
Installing or Replacing Parts and Accessories optical drives (CD or DVD) removing an optical drive 1. Turn off the system, disconnect all cables, and remove the system covers and front bezel. 2. Disconnect the power, IDE and audio cables from the back of the optical drive. NOTE: The audio cable has a small release clip on the side of the connector.
Page 34: Replacing An Optical Drive
Installing or Replacing Parts and Accessories 5. Remove the rails from the drive by unscrewing the two screws on each rail. Removing the Optical-drive Rail Screws 6. To save these rails for future use, attach them to the inside of the AGP retainer arm. Rail Storage on AGP Retainer Arm 7.
Page 35 Installing or Replacing Parts and Accessories 5. Connect the IDE, power, and audio cables on the back of the optical drive. NOTE: The system has two IDE cables — one is marked “Hard Drives,” the other is marked “Optical Devices.” Make sure you connect them properly. The black connector on each cable is for the master device;...
Page 36: Hard Drives
Installing or Replacing Parts and Accessories hard drives removing a hard drive 1. Turn off the system, disconnect all cables, and remove the system covers. 2. Disconnect the hard drive power connection and IDE or SCSI cable. Disconnect the Drive Cables 1 Power cable 2 IDE or SCSI cable 3.
Page 37 Installing or Replacing Parts and Accessories 4. Place your fingers on the colored release clips, located on the sides of the drive, and squeeze inward. Then, pull outward to remove the drive from the system. Removing the Hard Drive 5. Remove the rails from the hard drive by unscrewing the two screws on each rail. Removing the Hard Drive Rail Screws 6.
Page 38: Replacing A Hard Drive
Installing or Replacing Parts and Accessories replacing a hard drive 1. Attach rails to the hard drive (page 2-21). NOTE: Extra hard drive rails are attached to the inside of the AGP retainer arm (page 2-18). 2. Push inward on the drive until it no longer slides inward. 3.
Page 39: Power Supply
Installing or Replacing Parts and Accessories power supply removing the power supply 1. Turn off the system, disconnect all cables, and remove the system covers. 2. Unplug the power supply power connectors from all components in the system including the hard drive, optical drive, CPU and motherboard (large and small connectors).
Page 40: System Fans
Installing or Replacing Parts and Accessories system fans Two cooling fans are mounted in a single removable module behind the system front bezel. removing the system fans 1. Turn off the system, disconnect the power cable, and remove the system covers. 2.
Page 41: Replacing The System Fans
Installing or Replacing Parts and Accessories 4. Unscrew the fan cover (A), lift it off of the fan enclosure (B), and move it to the side. Removing the System Fan Cover 5. Grasp the fan enclosure firmly and pull it out of the system chassis. Removing the System Fans replacing the system fans 1.
Page 42: Airflow Guide
Installing or Replacing Parts and Accessories airflow guide The airflow guide on your system ensures that the proper volume of air for cooling the voltage regulator modules (VRMs), processor, and processor power module flows over these components. You may need to replace the airflow guide if it becomes damaged to the point that airflow across the processor is restricted.
Page 43: Led Status Panel
Installing or Replacing Parts and Accessories LED status panel The LED status panel contains a set of LEDs and buzzer that provide status and troubleshooting information. Ä CAUTION: Some system settings are saved to the LED status panel. If you are replacing both the LED status panel and the system board, they must be replaced one at a time to avoid loss of system settings.
Page 44: Processor Assembly And Power Module
Installing or Replacing Parts and Accessories processor assembly and power module Ä CAUTION: You must follow these steps exactly and in the correct sequence to avoid serious damage to the system. removing a processor 1. Turn off the system, disconnect all power cables, and remove the system covers. 2.
Page 45 Installing or Replacing Parts and Accessories 6. Disconnect the small power cable for the processor turbo fan. Disconnect the Power Cable for the Processor Turbo Fan Turbo fan heatsink Power connector for processor turbo fan 7. Use the special processor tool provided with the replacement processor to unscrew the four captive heatsink screws.
Page 46 Installing or Replacing Parts and Accessories 9. Unlock the processor locking mechanism using the special processor tool shipped with your replacement processor assembly. To do this, you need to rotate the mechanism 180 degrees counter-clockwise. NOTE: There is a hole that runs down through the edge of the turbo fan’s heatsink, which allows you access to the processor’s locking mechanism using the hex-key end of the special processor tool.
Page 47: Replacing A Processor
Installing or Replacing Parts and Accessories replacing a processor 1. Remove the existing processor (page 2-28). 2. Make sure the processor locking mechanism is rotated into the unlock position. Processor Locking Mechanism Unlocked Locked 3. Use the four locator posts on the heatsink and the turbo fan power cable to properly align the fan and processor assembly on the system board: ❏...
Page 48 Installing or Replacing Parts and Accessories 4. Use the special processor wrench shipped with your replacement processor assembly to lock the processor in place on the system board: a. Insert the special processor tool into the hole that runs down the side of the heatsink and rotate it clockwise 180 degrees.
Page 49: System Board
Installing or Replacing Parts and Accessories system board Ä CAUTION: Some system settings are saved to the LED status panel. If you are replacing both the LED status panel and the system board, they must be replaced one at a time to avoid loss of system settings. First replace one component, then turn on the system and boot to the EFI prompt.
Page 50 Installing or Replacing Parts and Accessories 4. Remove the following cables and components. Do not remove the CPU. NOTE: To help with re-assembly, make note of which cables were connected to which connector. ❏ DIMMs ❏ Accessory and video cards ❏...
Page 51: Replacing The System Board
Installing or Replacing Parts and Accessories replacing the system board 1. Complete all of the steps in the section “Removing the System Board” on page 2-33. 2. Grasp the new system board by its edges and carefully place it in the system. Remember that the system board keyholes must be aligned with their corresponding standoffs on the system’s chassis.
Page 52: System Battery
Installing or Replacing Parts and Accessories system battery removing the system board battery 1. Turn off the system, disconnect all cables, and remove the system covers. 2. Raise the hard drive cage. Remove the AGP retainer arm and any PCI or AGP cards that are blocking access to the battery.
Page 53: System Configuration
This chapter covers the tools available for configuring the hp workstation zx2000 system: ■ Extensible Firmware Interface (EFI), page 3-1 ■ Baseboard Management Controller (BMC), page 3-23 ■ Firmware upgrades, page 3-31 extensible firmware interface (EFI) The Extensible Firmware Interface (EFI) is an interface between the operating systems and the workstation firmware.
Page 54: Accessing And Navigating The Efi Shell
System Configuration accessing and navigating the EFI shell boot option When you turn on your system and it begins to start up, your system pauses at the screen: EFI Boot Manager ver x.xx [xx.xx] Please select a boot option your OS will be listed here EFI Shell [Built-in] Boot option maintenance menu Security/Password Menu...
Page 55: Using The Efi Shell
System Configuration using the EFI shell To access the EFI shell: 1. When the EFI boot option screen displays, use the arrow keys to highlight EFI Shell , then press Enter NOTE: You have 7 seconds to change the boot option before the system boots to the default OS. 2.
Page 56: Command Syntax
System Configuration command syntax The EFI shell uses a programming language to control the execution of individual commands. Some characters have special meanings in the EFI shell. This section includes instructions for running EFI shell commands and a list of the available commands. To run an individual command: 1.
Page 57 System Configuration Denotes a wildcard character. Defines a set of characters; the pattern matches any single character in the set. Characters in the set are not separated. Ranges of characters can be specified by specifying the first character in a range, then [a-zA-Z] character, then the last character in the range.
Page 58: Command Descriptions
System Configuration command descriptions The following sections provide brief descriptions of the EFI commands. For more information, use the EFI shell’s help system. To access a: ■ List of EFI command classes, execute help at the EFI shell prompt. ■ Detailed description of a command, execute help and the command name or other options at the EFI shell prompt.
Page 59 System Configuration View or set the monarch processor monarch Make a PAL procedure call palproc Make a SAL procedure call salproc hh:mm:ss Display the current time or set the time of the system; format is time Display the version information Device Commands The device class commands provide device, driver and handle information.
Page 60 System Configuration Shell Commands The shell class commands let you navigate and customize your shell. Display, create, or deletes aliases in the EFI shell alias Display or change the attributes of files or directories attrib Display or change the current directory Clear the standard output with an optional background color Compare the contents of two files comp...
Page 61 System Configuration EFI scripts The EFI scripting language allows you to create executable shell scripts. You can place a set of EFI commands in the shell script, then execute the script as often as needed. You also can modify the script to make it perform different tasks. Script files can be either unicode or ASCII format. Note that commands executed from a batch script are not saved by the shell for DOSkey history (up-arrow command recall).
Page 62 System Configuration positional arguments Up to nine positional arguments are supported for batch scripts. Positional argument substitution is performed before the execution of each line in the script file. Positional arguments are denoted , where n is a digit between 0 and 9. By convention, is the name of the script file currently being executed.
Page 63: Using The Boot Option Maintenance Menu
System Configuration using the boot option maintenance menu This menu allows you to select console output and input devices as well as various boot options. It contains the following items: ■ Boot from a File ■ Add a Boot Option ■...
Page 64 System Configuration paths All devices in the zx2000 are represented by paths in the EFI shell. To identify the correct socket or disk drive, use the following tables. Accessory Card Sockets Socket Path 1 PCI Acpi(HWP0002,400)/pci(1|0) 2 AGP Acpi(HWP0003,0)/pci(0|0) 3 PCI...
Page 65: Boot From A File
System Configuration boot from a file Use this option to manually run a specific application or driver. NOTE: This option boots the selected application or driver one time only. When you exit the application, you will return to this menu. This option displays the file systems that are on your server or workstation and lets you browse these file systems for applications or drivers that are executable.
Page 66: Add A Boot Option
System Configuration add a boot option Use this option to add items to the EFI boot menu. This option displays the file systems that are on your workstation and lets you browse these file systems for applications or drivers that are executable. Executable files end with the .efi extension.
Page 67: Change Boot Order
System Configuration change boot order Use this option to change the order of boot options. The order in which options are listed in the EFI boot menu also reflects the order in which the system attempts to boot. If the first boot option fails, the system will try booting the second, then the third, and so forth, until a boot option succeeds or until all options have failed.
Page 68: Manage Bootnext Setting
System Configuration manage bootnext setting Use this option to run the selected boot option immediately upon entering the main Boot Manager menu. This option is useful for booting an option that only needs to be booted once, without changing any other setting in the main Boot Manager menu. This is a one-time operation and does not change the permanent system boot settings.
Page 69: Select Active Console Output Devices
Active Console Input and Active Console Output device lists. NOTE: Some Operating Systems support multiple consoles, such as a simultaneous serial and VGA output. This is not supported for HP-UX. See your OS documentation to determine how many consoles are supported with your system.
Page 70 System Configuration To select: Choose: Serial A/Serial 1 Acpi(PNP0501,0)/Uart(9600 N81)/VenMsg(Vt100+) AGP Graphics Port Acpi(HWP0003,0)/Pci(0|0) ■ Each option is identified with an EFI Device path. Not all options will be available, depending on the configuration of the system and the options purchased. Device paths may differ slightly on different product models.
Page 71: Select Active Console Input Devices
System Configuration select active console input devices Use this option to define the devices that will be used to provide input to the system console. This option displays the console devices on your workstation. This may include a standard keyboard or a serial port for receiving output from a terminal emulation package. Several different terminal emulation protocols are supported.
Page 72: Select Active Standard Error Devices
Use this option to define the devices that will display error messages from the system console. Console Output Devices This menu is identical to . The zx2000 does not support different configurations for Output and Error console. For correct operation: ■...
Page 73: Using The Security/Password Menu
System Configuration using the security/password menu To change the administrator and user passwords: Security/Password Menu 1. Select 2. Select either: ❏ Set Administrator Password ❏ Set User Password 3. Select: ❏ Set Administrator Password Set User Password to set a new password ❏...
Page 74 System Configuration 3. Plug in the AC power cord and wait for the BMC heartbeat LED to start blinking green. This should take about 5 seconds from the time you plug in the power cord. 4. Unplug the AC power cord again and remove the jumper. 5.
Page 75: Baseboard Management Controller (Bmc)
System Configuration baseboard management controller (BMC) This section explains the BMC command-line interface. Topics include: ■ Using the BMC command line interface (CLI), page 3-23 ■ BMC commands, page 3-24 using the BMC command line interface (CLI) To log in to the BMC command line interface, use a serial connection and terminal emulation software: 1.
Page 76: Bmc Commands
System Configuration logging out of the BMC command line interface When you are finished using the BMC CLI: 1. If you have a system password set, execute the following to log out of the BMC without returning to the system console: The BMC login prompt displays: login>...
Page 77 Lets you change the password. new password User Reads the forward progress log. This log is encoded and can be used by HP support representatives. For additional information see “SEL and FPL log entries” on page D-4. User Displays a list of BMC commands.
Page 78: Ipmi Commands
System Configuration IPMI commands IPMI commands allow you to communicate with and configure various components of the system. IPMI commands are available only to users with Admin level access. Ä CAUTION: If IPMI commands are sent incorrectly to certain registers, the system board may be damaged and need to be replaced.
Page 79 System Configuration Long format IPMI commands (“I”) use an ASCII transcription of the IPMI data format. NOTE: All non-command bytes can be replaced with 0. Long Format IPMI Command Data Structures Bits Byte rsSa = 0x20 0x20 NetFn = 0x07 rsLUN = 0x00 0x18 Checksum = 0xC8...
Page 80 Sensor/Event (S/E) 06, 07 18, 1C Application 0A, 0B 28, 2C Storage 32, 33 C8, CC HP Custom (proprietary) Chassis Commands Command Description Get chassis status Chassis control Get Power-on Hours (POH) counter Set Power Restore Policy Sensor/Event Commands Command...
Page 81 System Configuration Application Commands Command Description IPM Device “Global” Commands Get device ID Cold reset Warm reset Get self test results Broadcast Commands Broadcast ‘Get Device ID’ System Interface Commands Set BMC global enables Get BMC global enables Clear message flags Get message flags Enable message channel receive Get message...
Page 82 System Configuration Command Description BMC Watchdog Timer Commands Reset watchdog timer Set watchdog timer Get watchdog timer Storage Commands Command Description SEL Commands Get SEL info Get SEL allocation info Reserve SEL Get SEL entry Add SEL entry Clear SEL Get SEL time Set SEL time SDR Repository Commands...
Page 83: Firmware Upgrades
Follow the menu prompts to navigate to the support page: ◆ download drivers/ software Select ◆ hp workstation zx2000 Enter the product name in the search field ( ◆ Select the search result. ◆ Choose the firmware release you need to download.
Page 84 System Configuration 3–32 technical reference guide...
Page 85: Troubleshooting
Running Diagnostic Software Tools, page 4-15 troubleshooting overview The hp workstation zx2000 includes several tools to help you troubleshoot potential problems. Many problems have simple solutions, so try the tools and suggestions covered in this section before contacting HP support. The following sections provide additional information about: ■...
Page 86: Identifying And Diagnosing Hardware Problems
Troubleshooting identifying and diagnosing hardware problems Should a hardware failure occur, the zx2000 LEDs, e-buzzer, and logs will help you identify the problem: ■ System beeps and e-buzzer. The Workstation zx2000 has an e-buzzer that beeps in specific patterns to identify errors when the system boots. The e-buzzer can also send encoded data over the phone to help support representatives identify more complex problems.
Page 87: System E-Buzzer
LEDs. ■ The electronic signal can be sent through a telephone line to an authorized help desk or HP Support. This signal can be decoded by help desk equipment to extract the workstation model, serial number and details about any faults. To send this signal to HP Support, hold your telephone next to the LED 1 on the system front bezel when the system is booting.
Page 88 Troubleshooting The e-Buzzer may also be activated by several other events: ■ If the system firmware detects an error during system operation, the BMC will trigger the e-Buzzer to sound. ■ If you miss the beep code count during the initial transmission sequence, trigger the sequence again by pressing and holding the system power button for 3-5 seconds and release it as soon as the sound begins.
Page 89: Leds
Troubleshooting LEDs Several LEDs are on the front bezel of the workstation. See the following sections for a detailed description of these functions. power and system LEDs The power and system LEDs indicate the overall state of the system: Power LED System LED State Off or on Standby...
Page 90 Troubleshooting LAN LEDs (back panel) The four LAN LEDs on the back panel of the system indicate LAN activity. LAN LED Location Color State 1. Gbit Tower: Right No 1000 mb/s link Rack-mounted: Top Green Indicates link at 1000mb/s LAN port 2.
Page 91: Diagnostic Leds
Troubleshooting diagnostic LEDs The four diagnostic LEDs on the front bezel of the system are used for diagnosing the health of the system. These LEDs warn of impending hardware failures and allow you to take preventive action, such as making a system backup or replacing a component before it fails. These diagnostic LEDs are labeled 1, 2, 3 and 4.
Page 92 Troubleshooting The faults and warnings fall into several general categories. e-buzzer LED1 LED2 LED3 LED4 Category Beeps Memory Firmware System Board None Processor Temperature None Power Supply Unknown None 4–8 technical reference guide...
Page 93 LED4 Problem Solution Unknown Warnings Unknown warning. View the SEL for additional information (page D-4). For further assistance, contact your HP Support Engineer. Memory Warnings Mismatched memory Use the memory sequence pairs. diagram in “Installing Memory Modules” on page 2-11.
Page 94 Troubleshooting System LED1 LED2 LED3 LED4 Problem Solution Processor Warnings Processor temperature If the processor fan has exceeds limit. failed, you must replace the CPU. Temperature Warnings External air Make sure nothing is temperature too high. blocking the system’s airflow and locate your system in an air-conditioned room.
Page 95 LED4 Problem Solution Unknown Faults Unknown fault. View the SEL for additional information (page D-4). For further assistance, contact your HP Support Engineer. Memory Faults Mismatched memory Use the memory sequence pairs. diagram in “Installing Memory Modules” on page 2-11.
Page 96 Troubleshooting System LED1 LED2 LED3 LED4 Problem Solution Fan Faults Fan 2 (bottom) is not Replace the fan that is not functioning properly. functioning. If the processor fan has failed, you must replace the CPU. Fan 1 (top) is not functioning properly.
Page 97 Solution Power Supply Errors VRM or power pod View the SEL for additional fault. information (page D-4). For further assistance, contact your HP Support Engineer. Power Supply fault. Replace the power supply. 12V out of range. technical reference guide 4–13...
Page 98: Monitor Troubleshooting
1. With the workstation turned off, connect a 9-pin to 9-pin serial cable (HP F1044-80002) to Serial Port 1 on the rear panel of the workstation, and to a laptop or other device with terminal emulation software.
Page 99: Running Diagnostic Software Tools
HP e-DiagTools hardware diagnostics, page 4-15 ■ Additional diagnostics tools for HP-UX, page 4-18 Before you run the HP diagnostic software, note any e-buzzer and LED error messages. They give you an indication of the Field Replaceable Unit (FRU) to replace. hp e-diagtools hardware diagnostics Your system came with an HP IPF Offline Diagnostics and Utilities CD with HP e-DiagTools Hardware Diagnostics.
Page 100: Producing A Support Ticket
Troubleshooting starting hp e-diagtools 1. Insert the HP IPF Offline Diagnostics and Utilities CD in the CD or DVD drive. 2. Restart the system. 3. Select the CD/DVD boot option from the EFI startup menu. NOTE: If you are unable to boot from your CD/DVD drive, restart your system and check the...
Page 101 References to the SupportPlus Media in the SupportPlus User’s Guide, Chapter 3, should be ignored: they do not apply to zx2000 systems. However, the conceptual and procedural information still applies to IPF systems. Any discrepancies have been noted and explained in the SupportPlus User's Guide, and elsewhere, as appropriate.
Page 102: Additional Diagnostics Tools For Hp-Ux
2. Start STM with the desired user interface. The HP Support Tool Manager can be accessed through any of the three user interfaces. Choose the interface appropriate for your needs, preferences, and resources. All functionality exists in all three interfaces.
Page 103: Event Monitoring
You can also download this package over the Web. To learn how to download this package over the web, see the EMS Hardware Monitors User’s Guide. Note that this step is only necessary for HP-UX 11.x. With HP-UX 11i, the Support Tools are automatically installed when the OS is installed.
Page 104 Troubleshooting Once the EMS hardware monitor is installed, you need to get it running. To do this, start the Hardware Monitoring Request Manager and enable monitoring. This is done by executing the following command at the shell prompt: /etc/opt/resmon/lbin/monconfig The opening screen looks similar to this: ======================================================== ========== Event Monitoring Service...
Page 105: A System Accessories
This appendix contains information about the graphics cards and mass storage devices supported on the hp workstation zx2000: ■ For photographs of internal system components, see Chapter 2. ■ For a complete list of system components and part numbers, see Appendix C.
Page 106: Selecting A Monitor
System Accessories selecting a monitor The tables in the following sections list the features, display resolutions and frequencies for the graphics cards supported by your system. Use the supported resolutions and frequencies to select the appropriate monitor for your graphics card.
Page 107 System Accessories ATI FireGL X1 NOTE: Support for two analog or digital monitors. You can set resolutions and refresh rates independently for two connected displays. Analog or Digital Monitor with DB-15 Connector Display Resolution Vertical Frequency (Hz) 800 × 600 60, 75, 85, 100 1024 ×...
Page 108 System Accessories NVIDIA Quadro4 900XGL Analog Monitor with DB-15 Connector NOTE: Includes two built-in digital video ports with analog converter cables. Display Resolution Vertical Frequency (Hz) 640 × 480 60, 70, 72, 75, 85, 100, 120, 140, 144, 150, 170, 200, 240 800 ×...
Page 109 System Accessories NVIDIA Quadro2 EX Analog Monitor with DB-15 Connector Display Resolution Vertical Frequency (Hz) 640 × 480 60, 70, 72, 75, 85, 100, 120, 140, 144, 150, 170, 200, 240 800 × 600 60, 70, 72, 75, 85, 100, 120, 140, 144, 150, 170, 200, 240 1024 ×...
Page 110: Mass Storage Devices
System Accessories mass storage devices You can find HP product numbers and replacement part numbers for mass storage devices in Appendix C. You can find information about available accessories at: www.hp.com/pcaccessories hard disk drives The tables below list the 3.5-inch (1-inch high) hard disk drives (subject to change) that may be supplied with the workstation on internal shelves (type and quantity depends on model).
Page 111: Cd-Rw Drive
System Accessories cd-rw drive The CD-RW features include: ■ CD-ROM data disk (mode 1 and mode 2) ■ Photo-CD Multisession ■ Video CD ■ CD-DA ■ CD-I FMW ■ CD-ROM XA Mode 2 (form 1 & 2) ■ Enhanced CD (CD-Plus, CD-Extra, pre-gap, mixed) ■...
Page 112: Dvd-Rom Drive
System Accessories dvd-rom drive The DVD-ROM drive features include: ■ Supported CD-ROM formats: ■ CD-ROM Mode 1 and 2 data disk ■ Photo-CD Multisession ■ CD Audio disk ■ Mixed mode CD-ROM disk (data and audio) ■ CD-ROM XA, CD-I, CD-Extra, CD-R, CD-RW ■...
Page 113: System Board Overview
system board This appendix provides an overview of the system board and descriptions of key components (chips) on the board. system board overview This section provides a block diagram of the system board and photos of the main components and connectors on the board. Block Diagram of Board Intel Itanium 2 Processor Audio: Line-in, Line-out, Microphone...
Page 114 System Board System Board Connectors and Sockets CPU fan CPU assembly CPU power cable Speaker CPU power module AGP-Pro 50 socket IDE connectors SCSI LED connectors System fan connectors (2) PCI sockets (5) LED status panel connector Reset switch Battery Rear panel connectors System board power connectors Memory DIMM sockets (4)
Page 115: System Board Components
System Board system board components The following sections describes the main components of the zx2000 system board. ■ Intel® Itanium® 2 Processor ■ ZX1 I/O and Memory Controller ■ I/O Bus Interface ■ Processor Dependent Hardware Controller ■ Dual Serial Controller ■...
Page 116: Zx1 I/O And Memory Controller
System Board ZX1 I/O and memory controller ■ ■ ■ ■ ■ I/O bus interface ■ ❏ ❏ ❏ ❏ ■ ■ ■ ■ ■ ■ B–4 technical reference guide...
Page 117: Processor Dependent Hardware Controller
System Board processor dependent hardware controller ■ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ■ dual serial controller ■ ■ ■ ■ ■ ■ ■ ■ technical reference guide B–5...
Page 118: Field Programmable Gate Array Controller
System Board field programmable gate array controller ■ ■ ■ baseboard management controller (BMC) ■ ■ ■ ■ ■ ■ ■ ■ ■ ◆ ◆ IDE interface 127( B–6 technical reference guide...
Page 119: 10/100/1000 Bt Lan
System Board 10/100/1000 bt LAN 127( technical reference guide B–7...
Page 120 System Board B–8 technical reference guide...
Page 121: C Part Numbers
Main Components technical reference guide C–1...
Page 122 Part Numbers Item Description Replacement Exchange System Components System board A7844-67510 A7844-69510 Status panel and speaker assembly A7844-04003 Processor Intel Itanium 2 900 MHz 1.5 MB Cache A7844-62030 A7844-69030 Processor tool A7231-04046 Power Components Power supply (450W) 0950-4378 Assembly - McPod II (Power Pod) 0950-4294 Mass Storage IDE HDD, 40 GB, 7.2 K, UDMA-100...
Page 123 Part Numbers Item Description Replacement Exchange Memory 256 MB PC2100 Registered DDR-SDRAM 1818-8716 A8086-69001 512 MB PC2100 Registered DDR-SDRAM 1818-8717 A8087-69001 1 GB PC2100 Registered DDR-SDRAM 1818-8711 A8088-69001 2 GB PC2100 Registered DDR-SDRAM A7843-67001 A7843-69001 Graphics Cards ATI RADEON 7000 32 MB, Dual Monitor A8049-60520 A8049-69520 NVIDIA Quadro2-EX...
Page 124 Part Numbers Item Description Replacement Exchange Cables Audio cable 5182-1857 SCSI cable A7844-63010 SCSI LED cable A7844-63011 (ships with A6828A and A7059A) LED status panel cable A7844-63008 IDE CD cable A7844-63001 IDE HDD cable A7844-63003 C–4 technical reference guide...
Page 125: D Event, Error And Warning Messages
This appendix contains event, error and warning information for the zx2000 system, including: ■ EFI Error and Warning Messages ■ IPMI Event Messages ■ Sensor Data Record Repository (SDRR) EFI error and warning messages EFI error and warning messages are displayed on the console as part of the boot process. They can also be retrieved via the EFI command.
Page 126 Event, Error and Warning Messages Error Number Error/Warning Message Solution NVM token access error — BMC token write error during NVM write — through Error reading BMC token on upload to — Error reading BMC first boot token — Primary FIT failed Reflash firmware.
Page 127 Event, Error and Warning Messages Error Number Error/Warning Message Solution EFI NVM failed — CPU deconfigured by SAL_B — A ROM revision is inconsistent with FIT or One or more firmware REVBLOCK components (FW, BMC, MP) is out of date. Error building SMBIOS Call Support Center.
Page 128: Sel And Fpl Log Entries
Event, Error and Warning Messages SEL and FPL log entries This section is a quick reference for the IPMI events recorded in the SEL and FPL files. These logs are available via the BMC CLI. All entries from the SEL are forwarded to the FPL. The FPL is a circular log so the newest entries replace the oldest.
Page 129: System Specific Events
Event, Error and Warning Messages system specific events OEM sensortype 12, eventtype 71 Missing Components are determined at the time of a power-on request, cause a failure in the request, and cause the event to be logged. Data2 Data3 Missing Component 0x0C-0F Power pod 0-3 0x20-23...
Page 130 Event, Error and Warning Messages Chassis Control Event Codes For BMC rev 1.41+, an SEL event will be logged for each ChassisControl event, whether it’s generated by an IPMI request, or a sensor event. The EventData fields are: ■ Data1: 0xA3 (indicating OEM data in Data2 and Data3, and OEM offset 3) ■...
Page 131 Event, Error and Warning Messages IPMI Origins Number Source 0x01 0x03 0x07 IPMB 0x08 I2C1 0x09 I2C2 0x0F KCS0 0x10 KCS1 0x11 KCS2 0x1F System power thread (Used by Power Restore Policy) For example: Data2 Data3 ipmi req from the CLI thd for CHASSIS_CONTROL_POWER_DOWN (“p 0”) ipmi req from the CLI thd for CHASSIS_CONTROL_POWER_UP (“p 1”) ipmi req from via BT for CHASSIS_CONTROL_POWER_DOWN ipmi/RS req from the CLI thd for CHASSIS_CONTROL_HARD_RESET...
Page 132: Events Without Sensors
Event, Error and Warning Messages events without sensors The BMC logs these events with a “sensor number” of 0. There is no matching SDR entry. Triplet Event data2 data3 Notes 10:70:64 SEL almost full %full The BMC logs this when the SEL is 75% full 12:70:80 BMC entering special mode...
Page 133 Index Diagnostic LEDs 4–7 Diagnostics 4–2 Accessory card 2–13 Dimensions 1–3 Active Console Input Devices 3–19 DIMMs 2–11 Active Console Output Devices 3–17 Dual serial controller B–5 Active Standard Error Devices 3–20 DVD 2–17 A–8 Activity LED 1–6 4–5 Add a Boot Option 3–14 Administrator Password 3–21 e-buzzer 4–2 4–3...
Page 134 A–7 A–8 Hard drive 1–1 1–6 2–20 A–6 HP e-DiagTools 4–17 HP-UX 1–1 4–18 Part numbers C–1 HP-UX Diagnostic Tools 4–18 Password 3–2 3–21 Humidity 1–5 Password reset 3–21 Paths 3–12 PCI 1–2 2–13 3–12 I/O 1–2 PCI Cards 4–3 I/O and memory controller B–4...
Page 135 Index System Board 4–3 Troubleshooting 4–1 System board 2–3 2–33 4–3 4–8 4–9 4–11 B–1 Turbo fan heatsink 2–29 System configuration 3–1 system configuration 3–1 USB 1–2 1–6 1–7 System Event Log D–4 User Password 3–21 System Event Log (SEL) 4–2 System LED 1–6 Video 1–2 2–13...
Page 136 Index Index–4 technical reference guide...

HP zx2000 Technical Reference Manual

Product Information

Installing or Replacing Parts and Accessories

System Configuration

Troubleshooting

A System Accessories

B System Board

C Part Numbers

D Event, Error and Warning Messages

Quick Links

Troubleshooting

Related Manuals for HP zx2000

Summary of Contents for HP zx2000

Table of Contents