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Chapter 6: Troubleshooting
You receive an "Unable to locate host" message and are unable to
browse the Internet
This problem can occur when you have typed a URL (Web address) incorrectly,
lost your Internet connection, or your ISP is having technical difficulties.
Re-type the URL or try a different URL. If the error message still appears,
disconnect from the ISP connection and close your browser, then reconnect
and open the browser. If you still get the error, your ISP may be having
technical difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
I
Condition of the telephone lines in your business
I
Condition of the telephone lines and switches at your local telephone
service
I
Condition of the Internet computers to which you connect and
the number of users accessing those computers
I
Complexity of graphics and multimedia on Web pages
I
Having multiple Web browsers open, performing multiple downloads,
and having multiple programs open on your server
Keyboard
The keyboard does not work
I
Make sure that the keyboard cable is plugged into the correct port.
I
Remove all extension cables and switchboxes.
I
Clean the keyboard by using an aerosol can of air with a narrow,
straw-like extension to remove dust and lint trapped under the keys.
I
Try a keyboard that you know works to make sure that the keyboard port
works.
I
Reinstall the keyboard device driver. For more information, see Using Your
Server Companion CD.
106
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