Gateway 9515 User Manual
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Gateway 9515 User Manual

Gateway 9515 User Manual

9515 server
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User Guide

Gateway 9515 Server

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Summary of Contents for Gateway 9515

  • Page 1: User Guide

    User Guide Gateway 9515 Server...

  • Page 2: Table Of Contents

    Gateway Server Manager ........
  • Page 3 Updating the BIOS ............113 www.gateway.com...
  • Page 4 Before calling Gateway Customer Care ........
  • Page 5 ..............181 www.gateway.com...

  • Page 6: Checking Out Your Gateway Server

    Chapter 1 Checking Out Your Gateway Server Locating drives, ports, jacks, and ■ controls Locating system board components ■ Available help resources ■...

  • Page 7: Front

    6* (optional kit req’d) (standard) DVD drive bay) Hard drive bay Hard drive bay Hard drive bay * Optional tape drive installation also requires hard drive bay 6 because of the height of the tape drive. www.gateway.com...

  • Page 8: Control Panel

    Control panel Hard drive Power LAN 1 activity indicator activity System ID button button Power/ sleep System LAN 2 activity indicator System ID LED status LED Video port Reset button Non-maskable USB port interrupt button (recessed) www.gateway.com...
  • Page 9 USB port Menu scroll up Menu scroll down Menu scroll left Menu scroll right USB port System ID LED Reset button Power/sleep LED Hard drive activity LED Power button LAN 1 activity LED System status LED LAN 2 activity LED www.gateway.com...

  • Page 10: Back

    PCI expansion bays I/O panel Redundant power Power supplies (second connectors power supply optional) I/O panel Keyboard LAN 1 ID LED and 2 PS/2 Video Serial Diagnostic Serial External jacks mouse port port LEDs ports port B SCSI (RJ-45) connector www.gateway.com...

  • Page 11: Interior

    Interior Fan modules Fan modules CPU 1 with (4 optional) (4 standard) Memory slots heatsink Power supply cage Drive bay Power distribution SCSI PCI slots area module backplane www.gateway.com...

  • Page 12: System Board

    ATA-100 SCSI connector channel B System fan Diskette Battery System fan PCI riser slot (full-height) +12V CPU power PCI riser slot (low-profile) socket 2 socket 1 I/O panel CPU 2 fan header DIMM sockets CPU 1 fan header www.gateway.com...

  • Page 13: Hot-Swap Backplane

    Hot-swap backplane SCSI backplane Opening for SCSI optional distribution Backplane channel A Flex cable sixth drive cable power connector connector connector board connector connector www.gateway.com...

  • Page 14: Getting Help

    For instructions, see Using Your System Companion CD. Gateway Web site Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at support.gateway.com for: ■...
  • Page 15 www.gateway.com...

  • Page 16: Setting Up Your Server

    Chapter 2 Setting Up Your Server Using your server safely ■ Installing your server into a cabinet ■ Starting and turning off your server ■ Setting up your operating system ■...

  • Page 17: Setting Up The Hardware

    Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference. Important Keep the server boxes and packing material in case you need to ship the server. www.gateway.com...

  • Page 18: Protecting From Power Source Problems

    A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com. www.gateway.com...

  • Page 19: Mounting Your Server Into A Cabinet

    L brackets (2, not used for this type of installation) ■ Fastener pack (1) Small screws (4, #6-32 × 3/16-inch) ■ Medium screws (8, #10-32 × ½-inch) ■ Large screws (2, #10-32 × 7/8-inch) ■ Disk guides (2) ■ Handle spacers (2) ■ Nut bars (4) ■ www.gateway.com...
  • Page 20 Locking screw hole Server rail Slot Locking screw hole Mounting stud Locking screw hotel Slot Align the locking screw holes in the rails with the threaded screw holes in the server, then install two locking screws through the each rail. www.gateway.com...
  • Page 21 Place a disk guide over the disk guide screw hole towards the back of the server. Disk guide screw hole Install a small screw through the disk guide and tighten the screw. Attach the remaining disk guide on the other side of the server. Disk guide Disk guide screw www.gateway.com...
  • Page 22 (leave them loose enough to allow insertion of the cabinet rail in the next step). Insert the slotted foot at the back of each cabinet rail between the nut bar and the post, then tighten the screws. www.gateway.com...
  • Page 23 Attach one of the server rails to the front cabinet post using two of the medium screws and one nut bar, then attach the remaining rail to the other cabinet post. The Gateway 955 server shown as an example.

  • Page 24: Installing The Bezel

    Install the mounting nuts (nuts equipped with spring clips that come with most server cabinets) into the holes in the front posts of the cabinet. Push the server into the cabinet again. www.gateway.com...
  • Page 25 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel with the control panel area at the top right. To lock the bezel, insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼ turn counter-clockwise. www.gateway.com...

  • Page 26: Removing The Server From A Cabinet

    Remove the screws through the handles that hold the server in the cabinet. While supporting the server, slide the server out from the cabinet until it stops. Press the slide release latches on both sides of the server, then pull the server the rest of the way out of the cabinet. www.gateway.com...

  • Page 27: Starting Your Server

    When you connect peripheral devices to the server, make sure that your server and devices are turned off and the power cords are unplugged. To start the server: Turn on any peripheral devices connected to the server. Press the power button. Power/sleep LED System fault Power button Reset button www.gateway.com...

  • Page 28: Understanding The Power-On Self-Test

    ■ outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls. If you cannot find the cause of the power loss, contact Gateway Customer Care. ■ For more information, see “Getting Help” on page The first time you turn on the server, any pre-installed operating system may begin asking you for configuration settings.

  • Page 29: Turning Off Your Server

    The power cords are considered the disconnect device to the main (AC) power. If your server did not turn off automatically, press the power button. - OR - Press the reset button to reset the server. www.gateway.com...

  • Page 30: Configuring The Rj-45 Serial Port

    Remove the jumper across pins 1-3 of jumper J7A1, then place the jumper across pins 2-4. Reinstall the PCI riser assembly by following the instructions in “Removing and installing the PCI riser assembly” on page Follow the instructions in “Closing the server case” on page www.gateway.com...

  • Page 31: Setting Up The Operating System

    Setting up the operating system If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered.

  • Page 32: Maintaining Your Server

    Chapter 3 Maintaining Your Server Caring for your server ■ Recording the BIOS configuration ■ Managing your server and network ■...

  • Page 33: Caring For Your Server

    Warning When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server. www.gateway.com...
  • Page 34 If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability: ■ Clean the drive monthly with the cleaning cartridge included with the drive. ■ Remove the tape from the drive whenever the drive is not in use. www.gateway.com...

  • Page 35: Preparing For System Recovery

    To record your BIOS configuration: Print the appendix for “BIOS Settings” on page 155. Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Record the BIOS settings on your printout. www.gateway.com...

  • Page 36: System Administration

    System administration Gateway Server Manager Gateway Server Manager lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Server Manager, you can run system management tasks which are triggered by certain events or conditions.

  • Page 37: Local Control Panel

    To remove a BIOS security password: Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Select the menu, then select the password to remove. Security Enter the current password, then press E...
  • Page 38 The following table shows the LCP menu options: Menu Options Description Configure the Network (LAN channel 1 to 3) Configure TCO NIC server IP address (BMC) ■ Netmask ■ Gateway address ■ Enable LAN channel ■ Inventory View system inventory CPUs ■ DIMMs ■ Drives ■...
  • Page 39 Intrusion status Power supply 1 to n Presence ■ Status ■ Fan 1 to n Presence ■ Status ■ Speed ■ HSC 1 to 2 Presence ■ Status ■ Temperatures (all available temperature View all available temperature sensors) sensor status www.gateway.com...
  • Page 40 Subsystem mask (mask off ■ subsystems) Password setup Password setup Password exists/does not exist ■ Create/change password ■ Remote access rights Remote access control View (grant or deny) ■ Write (grant or deny) ■ Buttons (grant or deny) ■ www.gateway.com...

  • Page 41: Identifying Your Server

    To turn on the System ID indicator: Press the System ID button. The two blue System ID LED indicators turn on. System ID indicator System ID button System ID indicator - back To turn off the indicator, press the System ID button. www.gateway.com...

  • Page 42: Updating The Baseboard Management Controller Firmware

    ■ Fault resilient booting (the extent depends on the option selected). You should update the BMC firmware when Gateway Customer Care has instructed you to update it. The initial firmware update after installing the IMM Module also requires a boot block update, but subsequent firmware updates do not.
  • Page 43 Create a DOS-bootable USB Disk-on-key device or DOS-bootable CD. Download the BMC update file from support.gateway.com. Follow the instructions included with the update file. Turn off the server, then disconnect the power cord and wait for the Standby power LED to turn off.

  • Page 44: Updating The Fru/Sdr

    (IMM). The FRU/SDR must also be updated whenever you update the BIOS. Each time you update the FRU/SDR, we recommend that you check support.gateway.com for the most current version of the utility. If a newer version is available than the one included on the SCCD, download the newer version and use it instead of the SCCD in the following procedure.

  • Page 45: Using Your System Companion Cd

    Using your System Companion CD You can use your System Companion CD to: ■ Install hardware drivers ■ Install programs ■ View server documentation Instructions for using the CD are provided in Using Your System Companion CD. www.gateway.com...

  • Page 46: Installing Components

    Opening and closing the server case ■ Installing and replacing major ■ components You must open your server case to install components. If you are not comfortable with these procedures, get help from a computer service technician or contact Gateway Customer Care.

  • Page 47: Preparing To Install Components

    Is near a grounded outlet so you can test your server after installation ■ Is near a telephone (in case you need help from Gateway Customer Care). The telephone must be directly connected to a telephone jack and cannot be connected to your server.

  • Page 48: Preventing Static Electricity Discharge

    Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection. ■ Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface. www.gateway.com...

  • Page 49: Opening The Server Case

    Screws are required to support the front of the server when using the standard cabinet rails. You must support the server while removing the front screws and while sliding the server off the cabinet rails. Place the server on a stable, non-skid surface. Remove the shipping screw (if installed). www.gateway.com...
  • Page 50 Press and hold the panel release button, then slide the top panel toward the back of the server about 1/2 inch. Panel release button Lift the top panel away from the server. www.gateway.com...

  • Page 51: Closing The Server Case

    Slide the top panel onto the server. Slide the top panel toward the front of the server until it clicks into place. Replace the shipping screw (if necessary). Reconnect the power cords and all other cables. www.gateway.com...

  • Page 52: Removing And Installing Air Ducts, Air Dams, And Baffles

    Follow the instructions in “Preventing static electricity discharge” on page 43. Make sure you turn off the server, then unplug the power cord and all other cables connected to the server. Follow the instructions in “Opening the server case” on page www.gateway.com...

  • Page 53: Removing The Processor Air Dam

    Follow the instructions in “Opening the server case” on page Follow the instructions in “Removing the processor air duct” on page www.gateway.com...
  • Page 54 Turn the processor air duct over, then remove the air dam from the mounting pins. Follow the instructions in “Installing the processor air duct” on page Follow the instructions in “Closing the server case” on page www.gateway.com...

  • Page 55: Installing The Processor Air Duct

    A large air baffle installed between the power supply and the back of the backplane. Caution To ensure continued, reliable operation, always operate your server with the appropriate air ducts, air dams, and baffles in place. Failure to do this could result in equipment damage. www.gateway.com...
  • Page 56 “Installing the air baffles” on page 53 when required. Remove the fan module by following the instructions in “Replacing the fan module” on page Remove the power distribution module by following the instructions in “Replacing the power distribution module” on page www.gateway.com...
  • Page 57 Disengage the hooks that attach the baffle to the back of the drive bay, then pull up on the small air baffle to remove it from the server chassis. www.gateway.com...

  • Page 58: Installing The Air Baffles

    Install the fan module by following the instructions in “Replacing the fan module” on page Place the large air baffle into the chassis between the power supply and the hot-swap drive backplane, routing the cables as noted in the removal process. www.gateway.com...
  • Page 59 Make sure you do not pinch any cables under the baffle as you are reinstalling it. Failure to do this could result in misalignment of the baffle and incorrect airflow in the server. Follow the instructions in “Closing the server case” on page www.gateway.com...

  • Page 60: Installing And Removing Drives

    Before you install a drive, see the drive’s documentation for information on configuring the drive, setting drive jumpers, and attaching cables. ■ You may need to configure the drives you install using the BIOS Setup utility. Press F2 at startup to open the BIOS Setup utility. www.gateway.com...

  • Page 61: Installing A Diskette In A Converted Hard Drive Bay

    Unlock the bezel (if necessary) and remove it by pulling it from the chassis. Remove the upper-left hot-swap hard drive carrier from the server. Remove the rails from the diskette drive conversion kit carrier by removing the four screws that secure the rails to the carrier. www.gateway.com...
  • Page 62 Align the holes in the sides of the diskette drive with the holes in the carrier and attach the drive to the carrier with the two screws that came with the diskette drive conversion kit. Reattach the rails to the sides of the carrier with the four screws you previously removed. www.gateway.com...
  • Page 63 Insert one end of the 26-pin diskette drive flat flex cable into the connector, then push down on the connector cover to lock it into place. Insert the new drive assembly into the upper-left hard drive bay until it clicks into place. www.gateway.com...
  • Page 64 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Follow the instructions in “Closing the server case” on page Reconnect all power cords and peripheral device cables, then turn on the server. www.gateway.com...

  • Page 65: Removing A Diskette Drive From The Converted Hard Drive Bay

    Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Follow the instructions in “Closing the server case” on page Reconnect all power cords and peripheral device cables, then turn on the server. www.gateway.com...

  • Page 66: Installing A Cd Or Dvd Drive

    Interposer board Screws CD or DVD drive Drive carrier www.gateway.com...
  • Page 67 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Follow the instructions in “Closing the server case” on page Reconnect all power cords and peripheral device cables, then turn on the server. www.gateway.com...

  • Page 68: Removing A Cd Or Dvd Drive

    Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Follow the instructions in “Closing the server case” on page Reconnect all power cords and peripheral device cables, then turn on the server. www.gateway.com...

  • Page 69: Installing A Hard Drive

    Use this procedure to add or replace a hard drive in a hot-swap bay. Your server supports as many as five 1-inch high 3.5-inch hot-swap SATA or SCSI hard drives (six with optional sixth drive board). You can purchase additional drives through your Gateway Sales or Customer Care representative.
  • Page 70 When the drive carrier lever begins to close by itself, push on the lever to lock the drive assembly into the drive bay. Reinstall the bezel, if required, by snapping it into place on the front of the chassis. www.gateway.com...

  • Page 71: Installing A Tape Drive

    Installing a tape drive Important Although the power and SCSI cables for the tape drive are not included with your server, they can be purchased from Gateway. Important A tape drive can only be installed in your server if a sixth hard drive (and the sixth drive board) is not already installed.
  • Page 72 Remove the blank drive carrier from the sixth hard drive bay by following the instructions in “Installing a hard drive” on page Secure the tape drive to the tape drive carrier (provided with the optional tape drive kit) with the four screws that are included in the kit. www.gateway.com...
  • Page 73 Slide the tape drive assembly into the tape drive/sixth drive bay until it clicks into place. Connect the end of the SCSI cable labeled “Tape Drive” to the SCSI connector on the tape drive. www.gateway.com...

  • Page 74: Installing The Scsi Sixth Drive Option

    Remove the filler panel from the sixth drive bay by using a long bladed screwdriver to push it out the front of the chassis. Remove the fan module by following the instructions in “Replacing the fan module” on page www.gateway.com...
  • Page 75 “OPT END” connector on the backplane. See “Hot-swap backplane” on page 8 for connector locations. Reinstall the fan module by following the instructions in “Replacing the fan module” on page Follow the instructions in “Closing the server case” on page www.gateway.com...

  • Page 76: Configuring Your Onboard Raid Solutions

    Configuring the onboard SCSI RAID solution To launch the SCSI RAID BIOS console: Restart your server. Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. From the BIOS menu, select the menu.
  • Page 77 Use the arrow keys to select RAID Properties, then press Enter. The RAID Properties screen opens. Continue with Step 4 to configure a two-disk mirrored volume. Proceed Step 5 to configure a mirrored volume with three to six disks. To configure a two-disk mirrored volume, with an optional hot spare disk: www.gateway.com...
  • Page 78 (If you do not want to create the IM volume, select then exit this menu. Discard changes, then exit this menu The IM volume exists as soon as you save the changes. The RAID Properties screen now displays the IM volume properties and status. www.gateway.com...
  • Page 79 If partitions are defined on the selected disks, a message appears warning you that data on the disk will be lost when the striped volume is created. You can then deselect that disk or erase the disk and continue. www.gateway.com...

  • Page 80: Filling Empty Drive Bays

    Empty drive bays in the server must be filled by filler panels, empty drive carriers, or empty drive trays, as appropriate. With the bezel removed, install the appropriate carrier or filler panel, then replace the bezel by snapping it into place on the front of the server. www.gateway.com...

  • Page 81: Installing Memory

    A maximum of four DIMMs can be populated when all four DIMMs are dual rank (double row) DIMMs. * When using Dual Rank (double row) DIMMs, a maximum of four loads per memory channel is supported. This means a maximum of four dual rank DIMMs can be populated on this system board. www.gateway.com...

  • Page 82: Memory Online Sparing

    Double row Memory online sparing The chipset on the system board in the Gateway 9515 supports memory online sparing, which can provide a way to prevent data loss in case of DIMM failure. Memory online sparing is configured in the BIOS.
  • Page 83 System Memory in the Main menu. When you exit the BIOS setup utility make sure that the operating system completely loads. If you receive an error, see “Memory” on page 142. Follow the instructions in “Updating the FRU/SDR” on page www.gateway.com...

  • Page 84: Installing And Removing Pci Expansion Cards

    “Removing the processor air duct” on page If you are replacing a card, disconnect any cables that are attached to the old card. Lift up on the two levers on the PCI riser assembly and lift the assembly out of the chassis. Lever Lever www.gateway.com...

  • Page 85: Removing And Installing A Pci Riser Connector

    PCI riser connectors can be replaced if one fails or if you require a different option. Important To eliminate the possibility of installing the replacement connectors on the wrong side of the PCI riser assembly, replace one PCI riser connector at a time. www.gateway.com...
  • Page 86 While holding the lever in, push firmly on the front edge of the PCI riser connector, then slide it to the back to disengage the connector from the riser retention pins. Place the PCI riser connector in a static-free bag to store it for future use. www.gateway.com...

  • Page 87: Removing A Pci Expansion Card

    Follow the instructions in “Opening the server case” on page Follow the instructions in “Removing the processor air duct” on page www.gateway.com...

  • Page 88: Installing A Pci Expansion Card

    “Installing the processor air duct” on page Follow the instructions in “Closing the server case” on page Installing a PCI expansion card Important If you are installing a low-profile PCI expansion card, make sure the card is equipped with a standard, full-height PCI mounting bracket. www.gateway.com...
  • Page 89 Install the PCI riser assembly into the chassis by following the instructions in “Removing and installing the PCI riser assembly” on page Follow the instructions in “Installing the processor air duct” on page Follow the instructions in “Closing the server case” on page See the card’s documentation for software installation instructions. www.gateway.com...

  • Page 90: Replacing The Fan Module

    Lift the fan module from the chassis floor and disconnect the fan distribution cable from the backplane. Remove the fan module from the chassis. Attach the fan distribution cable from the backplane to the new fan module. www.gateway.com...

  • Page 91: Replacing A System Fan

    These redundant fans must be installed as a set of four in the back four positions in the fan module and are installed the same way the primary fans are installed. www.gateway.com...
  • Page 92 Insert the new fan into the fan module, engaging the connector on the fan into the matching connector on the fan module. Follow the instructions in “Closing the server case” on page If you added additional, redundant fans, follow the instructions in “Updating the FRU/SDR” on page www.gateway.com...

  • Page 93: Installing A Processor

    Follow the instructions in “Opening the server case” on page Follow the instructions in “Removing the processor air duct” on page www.gateway.com...
  • Page 94 If the heatsink sticks to the processor, rotate the heatsink slightly to loosen it. Rotate the processor release lever a full 135° to release the processor, then lift the processor out of the socket. www.gateway.com...
  • Page 95 The triangular arrow on the corner of the processor aligns with the triangular icon ■ on the corner of the processor socket Install the new processor into the processor socket, then press the processor locking lever down until it lays flat against the processor socket. www.gateway.com...
  • Page 96 Do not fully tighten one screw before tightening another. Gradually and equally tighten each captive screw until each is firmly tightened. Do not over-tighten the screws. Follow the instructions in “Installing the processor air duct” on page Follow the instructions in “Closing the server case” on page www.gateway.com...

  • Page 97: Installing An Intel Management Module (Imm)

    (LCP). To install an Intel Management Module (IMM): If Gateway Server Manager (GSM) software is installed in your server, uninstall it prior to installing the IMM module. Follow the instructions in “Preventing static electricity discharge”...
  • Page 98 Following the installation of a new IMM module, you must reinstall the GSM software (supplied on a CD with your server) and update the FRU/SDR (see “Updating the FRU/SDR” on page 39). When you subsequently reboot your server, the GSM software will take over management of the server. www.gateway.com...

  • Page 99: Replacing A Power Supply Module

    If your server has only one power supply module installed, disconnect the AC power cord before continuing. - OR - If your server has two power supply modules installed, you do not need to turn off the power to the server before continuing. www.gateway.com...
  • Page 100 Insert the new power supply module into the server, with the green locking lever to the right, until it locks into place. Connect the AC power cord to the new power supply module. If you added a redundant power supply module, see “Updating the FRU/SDR” on page www.gateway.com...

  • Page 101: Replacing The Power Distribution Module

    Remove the PCI riser assembly by following the instructions in “Removing and installing the PCI riser assembly” on page Disconnect the flat flex cable from the hot-swap backplane to the system board. Flat flex cable www.gateway.com...
  • Page 102 Power Main power signal power cable cable cable Disconnect the 2×3 power cable from the hot-swap backplane. See “Hot-swap backplane” on page 8 for the location of the connectors on the hot-swap backplane. www.gateway.com...
  • Page 103 Set the new power distribution module into the server, then push down on the bar at the front of the module and engage the holes in the module with the pins in the chassis. www.gateway.com...
  • Page 104 Reinstall the power supplies by following the instructions in “Replacing a power supply module” on page Reinstall the PCI riser assembly by following the instructions in “Removing and installing the PCI riser assembly” on page Follow the instructions in “Closing the server case” on page www.gateway.com...

  • Page 105: Replacing The Hot-Swap Backplane

    Disconnect all cables from the backplane. Holding the backplane by the edges only, lift it from the chassis. Caution Pressing or pulling on any components on the backplane could result in damage to the backplane. www.gateway.com...
  • Page 106 Push the USB cable to the chassis floor, so that when the backplane is installed, the USB cable will be routed beneath the edge of the backplane. Make sure the USB cable is positioned inside of the cutout at the back of the control panel. USB cable Cutout www.gateway.com...
  • Page 107 “Installing a CD or DVD drive” on page 61, and “Installing a hard drive” on page Replace the bezel by snapping it into place on the front of the server. Follow the instructions in “Closing the server case” on page www.gateway.com...

  • Page 108: Replacing The Cmos Battery

    Print the appendix for BIOS Settings in this guide. Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Record the BIOS settings on your printout, then close the utility. Turn off your server, then follow the instructions in “Preventing static electricity...
  • Page 109 PCI riser assembly” on page Follow the instructions in “Closing the server case” on page Turn on your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Restore any BIOS settings that you wrote down in Step Save all your settings and close the BIOS Setup utility.

  • Page 110: Replacing The Control Panel

    Follow the instructions in “Opening the server case” on page Remove the bezel by pulling it straight out from the front of the chassis. www.gateway.com...
  • Page 111 Connect the USB and front panel cables to the control panel module, then slide the module into the chassis until it clicks into place. If you disconnected the USB and front panel cables from the system board or backplane when you removed the control panel module, reconnect the cables. www.gateway.com...
  • Page 112 Replace the bezel by snapping it into place on the front of the server. Follow the instructions in “Closing the server case” on page www.gateway.com...

  • Page 113: Replacing The System Board

    Remove the heat sinks and processors by following the instructions in “Installing a processor” on page Disconnect all cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) www.gateway.com...
  • Page 114 Remove the 9 screws that secure the system board to the server. Screw Screw Screw Screw Screw Screw Screw Screw Screw Slide the system board toward the front of the server. If the board is difficult to move, push on the back I/O port panel for added leverage. www.gateway.com...
  • Page 115 Follow the instructions in “Closing the server case” on page Turn on your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Check BIOS settings to make sure that they detect the server’s new hardware, then save your changes (if any) and close the BIOS Setup utility.

  • Page 116: Using The Bios Setup Utility

    Chapter 5 Using the BIOS Setup Utility Opening the BIOS Setup utility ■ Updating the BIOS ■ Resetting the BIOS settings to their ■ factory defaults Resetting the BIOS passwords ■...

  • Page 117: Opening The Bios Setup Utility

    155. To open the BIOS Setup utility: Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. When you select menu items, the Item Specific Help box on the right side of the screen displays specific information about the selection.

  • Page 118: Updating The Bios

    Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from Gateway, then install the new version from a diskette. To update the BIOS: Print the appendix for “BIOS Settings” on page 155.

  • Page 119: Recovering The Bios

    BIOS update may not be successful. If the system continues to try to boot from the new, corrupted BIOS, you can manually recover the old BIOS so you can try another update. To recover the old BIOS: Turn on or restart the server. Press and hold C . The old BIOS is recovered. www.gateway.com...

  • Page 120: Follow The Instructions In "Closing The Server Case" On Page

    Reconnect the power cords and turn on the server. The BIOS recovery is initiated. While the BIOS is being recovered, the monitor displays a blue screen and the server will beep continually. The process is complete when the server stops beeping. Remove the bootable USB “disk-on-key.” www.gateway.com...
  • Page 121 “Opening the server case” on page Place the jumper back onto pins B1-B2. Follow the instructions in “Closing the server case” on page Plug in the AC power cords and turn on the server, then verify that the recovery was successful. www.gateway.com...

  • Page 122: Resetting The Bios

    Print the appendix for BIOS Settings in this guide. Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Record any custom BIOS settings on your printout. Press the reset button and hold it down for four seconds or more, then press the power button while continuing to hold down the reset button.

  • Page 123: Resetting Bios Passwords

    “Closing the server case” on page Resetting BIOS passwords To reset BIOS passwords, you must either reset and clear all BIOS settings, or use the Clear Password jumper. To reset all BIOS settings, follow the instructions in “Resetting the BIOS” on page 117. www.gateway.com...
  • Page 124 Turn off the server, then disconnect the power cords and all other cables connected to the server. Follow the instructions in “Opening the server case” on page Place the jumper back onto pins A1-A2. Follow the instructions in “Closing the server case” on page www.gateway.com...
  • Page 125 www.gateway.com...

  • Page 126: Troubleshooting

    Chapter 6 Troubleshooting Getting telephone support and training ■ Interpreting error messages and codes ■ Troubleshooting ■ If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 122 for more information about how to get help.

  • Page 127: Telephone Support

    ■ Consider using Gateway’s online technical support. Gateway’s Web site has FAQs, tips, and other technical help. You can also use the Web site to e-mail Customer Care. For more information, visit Gateway’s Customer Care Web site at support.gateway.com.

  • Page 128: Telephone Support

    Telephone support Gateway offers a wide range of customer service, technical support, and information services. Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description NEW How to reach Gateway’s Get tutorial assistance for software issues.

  • Page 129: Safety Guidelines

    Your server was dropped ■ The case was damaged ■ Instead, unplug your server and contact a qualified computer technician. If your server was damaged during shipment from Gateway, contact Gateway Customer Care. For more information, see “Telephone support” on page 122. www.gateway.com...

  • Page 130: Error Messages

    Make sure that the settings are correct. ■ Reset the BIOS. For instructions, see “Resetting the BIOS” on page 117. Invalid partition table ■ The master boot record may be corrupt. For troubleshooting information, see “The master boot record is corrupted” on page 141. www.gateway.com...
  • Page 131 Clear the event log. To clear or view the event log, restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Select the menu, then select the menu. Server Event Log Configuration www.gateway.com...

  • Page 132: Troubleshooting

    You may need to remove the device, uninstall the device’s software, then reinstall the device. ■ If an error message appears on the screen, write down the exact message before calling Gateway Customer Care. For instructions, see “Telephone support” on page 122. ■...

  • Page 133: Battery Replacement

    Beeps Description Troubleshooting steps Memory refresh timer error Reseat the memory modules or replace with modules you know are good. Parity error in the first 64 KB of memory. Same as for 1 beep. www.gateway.com...
  • Page 134 The ROM checksum value does not match Same as for 4 beeps. the value encoded in the BIOS. The shutdown register for CMOS RAM failed. Same as for 4 beeps. The cache memory test failed. Same as for 4 beeps. www.gateway.com...

  • Page 135: Additional Beep Codes Provided By Optional Intel Management Modules

    System Fault Visible fault Front panel and Green or On = No fault ■ warning left back of Orange Green blink = Degraded ■ system board Orange = Critical error or ■ non-recoverable Orange blink = Non critical ■ www.gateway.com...

  • Page 136: Diagnostic Leds

    The BIOS sends a 1-byte hex code to port 80 prior to each POST task. These codes are displayed on four tri-colored LEDs, located on the system board and available at the back of the server chassis, and can provide troubleshooting information in the event of a system hang during POST. www.gateway.com...

  • Page 137: Post Code Checkpoints

    Set up boot strap processor for POST. Enumerate and set up application processors. Re-enable cache for boot strap processor. Early CPU Init Exit. Initialize the 8042 compatible keyboard controller. Detect the presence of PS/2 mouse. Detect the presence of keyboard in KBC port. www.gateway.com...
  • Page 138 Detect different devices (parallel ports, serial ports, and coprocessor in CPU, and so on) successfully installed in the system and update the BDA, EBDA, and so on. Programming the memory hole or any kind of implementation that needs an adjustment in system RAM size, if needed. www.gateway.com...
  • Page 139 CPUs before boot, including the programming of the MTRRs. Prepare CPU for operating system boot, including final MTRR values. Wait for user input at config display, if needed. Uninstall POST INT1Ch vector and INT09h vector. De-initializes the ADM module. www.gateway.com...

  • Page 140: Bootblock Initialization Code Checkpoints

    Re-enable CACHE. Verify that flat mode is enabled. Test base 512 KB memory. Adjust policies and cache first 8 MB. Set stack Bootblock code is copied from ROM to lower system memory and control is given to it. BIOS now executes out of RAM. www.gateway.com...
  • Page 141 DMA controller is initialized. 8259 interrupt controller is initialized. L1 cache is enabled. Set up floppy controller and data. Attempt to read from floppy. Enable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM. Disable ATAPI hardware. Jump back to checkpoint E9. www.gateway.com...
  • Page 142 The recovery file size does not equal the found flash part size. Erase the flash part. Program the flash part. The flash has been updated successfully. Make flash write-disabled. Disable ATAPI hardware. Restore CPUID value back into register. Give control to F000 ROM at F000:FFF0h. www.gateway.com...
  • Page 143 ACPI mode. System is running in APIC mode. 01, 02, 03, 04, 05 Entering sleep state S1, S2, S3, S4, or S5. 10, 20, 30, 40, 50 Waking from sleep state S1, S2, S3, S4, or S5. www.gateway.com...

  • Page 144: Bios

    Remove the diskette from the drive. If the light stays on, try restarting your server. ■ Turn off your server, then remove the drive and push it in again to make sure the drive is seated correctly. For instructions, see “Installing a diskette in a converted hard drive bay” on page www.gateway.com...

  • Page 145: Expansion Cards

    Change the drive’s SCSI address to one that is not being used by your server. For more information about SCSI device configurations, see your drive’s documentation. ■ Run SCSI Verify in the SCSI BIOS. For more information about the SCSI BIOS, see the SCSI controller’s documentation. www.gateway.com...

  • Page 146: Internet

    Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. This type of damage is not covered by your server’s warranty. www.gateway.com...

  • Page 147: Memory

    Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. ■ If you purchased the modem from Gateway, contact Gateway Customer Care. To check the dialing properties in Windows: In Windows 2000 Server, click , then click .

  • Page 148: Monitor

    Open your server and reseat the modem. For instructions, see “Installing and removing PCI expansion cards” on page Monitor Your server is running but there is no picture ■ Adjust the brightness and contrast controls to the center position. www.gateway.com...

  • Page 149: Power

    Open your server and make sure that the power supply module cage cable is connected correctly to the system board. When you turn on the server, it makes several short beeps ■ The short beeps indicate the server has encountered some type of error. See “Beep codes” on page 128. www.gateway.com...

  • Page 150: Processor

    Set the Retest Processor option in the BIOS Setup utility to ■ If you have upgraded your server from one processor to two, you may need to reconfigure your operating system so it recognizes the additional processor. For instructions, see your operating system’s documentation. www.gateway.com...
  • Page 151 www.gateway.com...

  • Page 152: A Server Specifications

    Appendix A Server Specifications The following specifications are for the standard configuration. Your server may contain optional equipment. All specifications are subject to change.

  • Page 153: System Specifications

    700 W redundant, hot-swap, power supply module (standard) ■ Additional 700 W hot-swap power supply module (optional) ■ Operating Supports Windows Server 2003 and Windows Small Business Server 2003 systems Compatible with: Windows NT ■ Novell NetWare 6 ■ Certifications FCC Class A ■ ■ ■ www.gateway.com...

  • Page 154: System Board Specifications

    Dual onboard 10/100/1000 network interface ■ IEEE 850.3u auto-negotiation support ■ Full duplex support ■ SCSI LSI 53C1030 controller ■ Dual-channel Ultra320 SCSI channels with integrated RAID 0/1 ■ support Accessible at back panel ■ ACPI ACPI compliance Supports: ■ ■ ■ ■ www.gateway.com...

  • Page 155: Environmental Specifications

    1,000 feet (305 meters). Humidity Nonoperating: 90% relative (noncondensing) at 86° F (30° C) Shock Operating - 2.0 g, 11 msec, 1/2 sine Packaged - Operational after an 18” free fall Electrostatic Tested to 15 kilovolts; no component damage discharge (ESD) www.gateway.com...

  • Page 156: Electronic Specifications

    Timer/counter, HPET #0 in legacy replacement Mode. In APIC mode, cascade from 8259 controller 1 IRQ1 Keyboard controller IRQ2 Slave controller INTR output. In APIC mode Timer/counter, HPET #0 IRQ3 Serial port A IRQ4 Serial port B IRQ5 Parallel port (not implemented) www.gateway.com...

  • Page 157: Pci Interrupt Routing

    USB 2.0 EHCI controller 1, Option for SCI, TCO, HPET #0,1,2 Ser IRQ SIO3 PCI interrupt routing PCI interrupt routing in PIC mode Device Interrupt A Interrupt B Interrupt C Interrupt D Video ICH5R_PIRQB IDE RAID ICH5R_PIRQC ICH5R_SIRIRQ Legacy IDE ICH5R_IRQ14 www.gateway.com...
  • Page 158 P64A Slot 2 P64A_IRQ3 P64A_IRQ5 P64A_IRQ4 P64A_IRQ0 P64A Slot 3 P64A_IRQ5 P64A_IRQ4 P64A_IRQ2 P64A_IRQ1 LP Riser P64B_IRQ4 P64B_IRQ3 P64B_IRQ2 P64B_IRQ1 P64B Slot 1 P64B_IRQ4 P64B_IRQ3 P64B_IRQ2 P64B_IRQ1 P64B Slot 2 P64B_IRQ3 P64B_IRQ2 P64B_IRQ1 P64B_IRQ4 P64B Slot 3 P64B_IRQ2 P64B_IRQ1 P64B_IRQ4 P64B_IRQ3 www.gateway.com...

  • Page 159: Additional Specifications

    For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server. www.gateway.com...

  • Page 160: B Bios Settings

    Appendix B BIOS Settings If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the process much easier. You can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed.
  • Page 161 To view all BIOS settings: Restart your server Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Select menus and submenus to display setting information. Caution Setting the wrong values in the Advanced Menu may cause the server to malfunction.
  • Page 162 Configure S-ATA as RAID Disabled Enabled S-ATA Ports Definition A1-3 M/A2-4 A1--4 M/ A2-3 Mixed P-ATA/S-ATA Selects Mixed P-ATA / S-ATA sub-menu. Primary IDE Master N/A (auto-detected) Selects IDE Device Configuration sub-menu. Primary IDE Slave N/A (auto-detected) Selects IDE Device Configuration sub-menu. www.gateway.com...
  • Page 163 0, 5, 10, 15, 20, 25, 30, 35 ATA(PI) 80-Pin Cable Host & Device Detection Host Device Floppy Configuration Floppy A Disabled 720 KB 3 1/2” 1.44 MB 3 1/2” 2.44 MB 3 1.2” Onboard Floppy Controller Disabled Enabled Super I/O Configuration www.gateway.com...
  • Page 164 Port 60/64 Emulation Disabled Enabled USB 2.0 Controller Enabled Disabled USB 2.0 Controller Mode FullSpeed (12Mbps) HiSpeed (480Mbps) USB Mass Storage Device Selects USB Mass Configuration Storage Device Configuration submenu with USB Device enable PCI Configuration Onboard Video Disabled Enabled www.gateway.com...
  • Page 165 Slot 2 Option ROM Disabled Enabled Slot 3 Option ROM Disabled (Only visible when supported Enabled by riser) Slot 4 Option ROM Disabled (Only visible when supported Enabled by riser) Slot 5 Option ROM Disabled (Only visible when supported Enabled by riser) www.gateway.com...
  • Page 166 Spare DIMM 2B (Information) Installed Not Installed Disabled Spare DIMM 3A (Information) Installed Not Installed Disabled Spare DIMM 3B (Information) Installed Not Installed Disabled Spare Extended Memory Test 1 MB 1 KB Every Location Disabled Memory Retest Enabled Disabled www.gateway.com...
  • Page 167 POST Error Pause Disabled Enabled Hit <F2> Message Display Disabled Enabled Scan User Flash Area Disabled Enabled Boot Device Priority 1st Boot Device Varies (Specifies boot sequence from the available devices. A device enclosed in parenthesis has been disabled.) www.gateway.com...
  • Page 168 Drive Varies (Specifies boot sequence from the available devices.) ATAPI CDROM Drives 1st Drive Varies (Specifies boot sequence from the available devices.) nth Drive Varies (Specifies boot sequence from the available devices.) Security Administrator Password is (Installed/Not installed) www.gateway.com...
  • Page 169 2 minutes 5 minutes 10 minutes 20 minutes 60 minutes 120 minutes Secure Mode Hot Key (Ctrl-Alt-) Secure Mode Boot Disabled Enabled Diskette Write Protect Disabled Enabled Video Blanking Disabled Enabled Power Switch Inhibit Disabled Enabled NMI Control Disabled Enabled www.gateway.com...
  • Page 170 BMC Firmware Revision Varies BMC Device Revision Varies PIA Revision Varies SDR Revision Varies HSC FW Revision (HSBP) Firmware revision of the Hotswap controller. N/A if not present. Serial Console Features BIOS Redirection Port Disabled Serial A Serial B www.gateway.com...
  • Page 171 Event Log Configuration Clear All Event Logs Disabled Enabled BIOS Event Logging Disabled Enabled Critical Event Logging Disabled Enabled ECC Event Logging Disabled Enabled PCI Error Logging Disabled Enabled FSB Error Logging Disabled Enabled Hublink Error Logging Disabled Enabled www.gateway.com...
  • Page 172 15 minutes 20 minutes Hard Disk OS Boot Timeout Disabled 5 minutes 10 minutes 15 minutes 20 minutes PXE OS Boot Timeout Disabled 5 minutes 10 minutes 15 minutes 20 minutes OS Watchdog Timer Policy Stay On Reset Power Off www.gateway.com...
  • Page 173 The following 2nd level submenus are accessed from the submenu indicated in the first column. BIOS submenu BIOS 2nd level Setting Value submenu Configuration (Cont’d) Mixed P-ATA / S-ATA First ATA Channel P-ATA M-S S-ATA M-S Second ATA Channel S-ATA M-S None www.gateway.com...
  • Page 174 PIO Mode Device PIO mode Async DMA Device Async DMA mode Ultra DMA Device Ultra DMA mode S.M.A.R.T. Device S.M.A.R.T. support Type Not Installed Auto CDROM ARMD LBA/Large Mode Disabled Auto Block (Multi-Sector Transfer) Disabled Mode Auto PIO Mode Auto www.gateway.com...
  • Page 175 USB Mass Storage Reset 10 Sec Delay 20 Sec 30 Sec 40 Sec Device #1 Only displayed if a device is detected. Includes a DeviceID string returned by the USB device. Emulation Type Auto Floppy Forced FDD Hard Disk CDROM www.gateway.com...
  • Page 176 BIOS submenu BIOS 2nd level Setting Value submenu Device #n Only displayed if a device is detected. Includes a DeviceID string returned by the USB device. Emulation Type Auto Floppy Forced FDD Hard Disk CDROM www.gateway.com...
  • Page 177 www.gateway.com...
  • Page 178 Appendix C Safety, Regulatory, and Legal Information Safety information ■ Legal and Regulatory Information ■...

  • Page 179: Important Safety Information

    Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
  • Page 180 Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.

  • Page 181: Regulatory Compliance Statements

    Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product.
  • Page 182 (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product.
  • Page 183 The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. www.gateway.com...
  • Page 184 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
  • Page 185 In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.
  • Page 186 DIM code installing POST code BIOS cleaning recovering case resetting keyboard resetting passwords screen rolling tape drive settings closing case troubleshooting CMOS battery BIOS Setup utility see battery menus components navigating through installing opening www.gateway.com...
  • Page 187 RAID installing RJ-45 serial port location connections replacing diskette drive troubleshooting front panel display troubleshooting keyboard documentation Gateway Web site monitor System Companion CD mouse drive bays network location power drivers PS/2 installing RJ-45 drives SCSI serial...
  • Page 188 (converted hard drive bay) Gateway Customer Care drives Learning Libraries expansion cards Web address fan module Web site hard drive Gateway Server Manager heat sink hot-swap drive Intel Management Module (IMM) hard drive memory indicator PCI expansion card installing PCI riser assembly...
  • Page 189 BIOS cleaning supervisor cleaning case user cleaning keyboard PCI card cleaning screen see card Gateway Server Manager PCI interrupt routing general guidelines PCI riser assembly recording BIOS configuration installing master boot record removing memory PCI riser connector installing...
  • Page 190 BIOS setting up in BIOS removing supervisor password CD or DVD drive system diskette drive (converted hard drive bay) user passwords using password fan module Security menu PCI expansion card BIOS Setup utility www.gateway.com...
  • Page 191 Customer Care memory resources specifications tips before contacting electronic telephone support environmental training system system board Gateway Learning Libraries standard control panel troubleshooting starting server add-in card static electricity battery status indicator beep codes supervisor password BIOS see administrator password...
  • Page 192 SCSI drive technical support telephone support video turning off server turning on server uninterruptible power supply (UPS) updating the BIOS USB ports internal connector location user password utilities BIOS Setup VGA port Web site Gateway www.gateway.com...
  • Page 193 www.gateway.com...
  • Page 194 A MAN 9515 USR GDE R0 12/04...

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