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Chapter 6: Troubleshooting
Telephone support
Gateway offers a wide range of customer service, technical support, and
information services.
Automated troubleshooting system
Service description
Use an automated menu system and your
telephone keypad to find answers to common
problems.
Telephone numbers
You can access the following services through your telephone to get answers
to your questions:
Resource
Fax on
demand
support
Tutorial
support.
Gateway
Technical
Support
Sales,
accounting,
and warranty
116
Service description
Order a catalog of documents on common
problems, then order documents by document
numbers. The documents will be faxed to you.
Learn networking tips from Gateway's tutorial
support on a per-issue fee basis.
Talk to a Gateway Technical Support representative
about a non-tutorial technical support question.
(See "Before calling Gateway Technical Support"
on page 115 before calling.)
TDD Technical Support (for hearing impaired) is
available:
Weekdays 6:00 a.m. - 8:00 p.m. Central Time
Weekends 6:00 a.m. - 5:00 p.m. Central Time
Get information about available systems, pricing,
orders, billing statements, warranty service, or
other non-technical issues.
www.gateway.com
How to reach
800-846-2118 (US)
877-709-2945 (Canada)
How to reach
800-846-4526 (US)
877-709-2951 (Canada)
877-485-1464 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191 (all other
countries)
800-846-1778 (TDD)
877-485-1464 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191 (all other
countries)
800-846-1778 (TDD)
800-846-2000 (US)
888-888-2037 (Canada)
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