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Chapter 6: Troubleshooting
I
Make sure that you are not using a digital, rollover, or PBX line. These
lines do not work with your modem.
I
Check for line noise (scratchy, crackling, or popping sounds). Line noise
is a common problem that can cause the modem to connect at a slower
rate, abort downloads, or even disconnect. The faster the modem, the
less line noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single number (such as 1).
When the dial tone stops, listen for line noise. Wiggle the modem cable
to see if that makes a difference. Make sure that the connectors are free
from corrosion and all screws in the wall or telephone jack are secure.
You can also call your telephone service and have your telephone line
checked for noise or low line levels.
I
Try another telephone line (either a different telephone number in your
business or a telephone line at a different location). If you can connect
on this line, call your telephone service.
I
Try connecting with the modem at a lower connection speed. If reducing
the connection speed lets you connect, contact your telephone service.
The telephone line may be too noisy.
You cannot connect to the Internet
I
The ISP may be having technical difficulties. Contact your ISP technical
support for help.
I
Try a different communications program. The problem may be with just
one program.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public
telephone lines to 53K. Other factors, such as line noise, telephone service
provider equipment, or ISP limitations, may lower the speed even further.
108
To check the dialing properties in Windows 2000 Server:
1
Click
,
Start
Settings
window opens.
2
Double-click the
Dialing Properties dialog box opens.
3
Make sure that all settings are correct.
www.gateway.com
, then click
Control Panel
icon, then click
Modems
. The Control Panel
. The
Dialing Properties
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