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I
Make sure that the cable between the printer and your server is connected
securely to the correct port.
I
Print a test page.
I
Check the port and cable for bent or broken pins.
I
Make sure the printer is shared on the network (if applicable).
I
Reinstall the printer driver. For more information, see your printer's
documentation.
You receive a "Printer queue is full" error message
I
Make sure that the printer is not set to work offline.
I
Stop and restart the spooler service. For more information, see your
operating system's documentation.
To make sure that the printer is not set to work offline in
Windows 2000 Server:
1
Click
Start
opens.
2
Double-click the icon for the printer you want to use.
3
Click
Printer
click it to clear the check mark.
- OR -
Click
Printer
connect to the printer.
I
Wait until files have been printed before sending additional files to the
printer.
I
If you print large files or many files at one time, you may want to add
additional memory to the printer. See the printer's documentation for
more information about adding additional memory.
You receive a "Printer is out of paper" error message
I
After adding paper, make sure that the printer is online. Many printers
have an online/offline button that you need to press after adding paper.
,
, then click
Settings
. If there is a
Use Printer Offline
. If there is a
Connect
www.gateway.com
. The Printers window
Printers
option on the menu,
option on the menu, click it to
Troubleshooting
113
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