Gateway 995 User Manual
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Gateway 995 User Manual

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Summary of Contents for Gateway 995

  • Page 1 Gateway 995 Server user'sguide Contents Index Search...

  • Page 3: Table Of Contents

    Gateway Server Manager ........
  • Page 4 4 Installing Components ......... . .35 Preparing to install components .
  • Page 5 Telephone support ..........120 Before calling Gateway Technical Support ......120 Telephone support .

  • Page 7: Checking Out Your Gateway 995 Series Server

    Checking Out Your Gateway 995 Series Server Read this chapter to learn: ■ Where drives, ports, jacks, and controls are located ■ Where system board components are located ■ What help resources are available...

  • Page 8: Front

    Chapter 1: Checking Out Your Gateway 995 Series Server Front With front cover (door open) USB port Serial RJ-45 Front panel controls Tape drive bay Diskette drive CD drive Hot-swap hard drives Front panel controls Server ID indicator Server ID...

  • Page 9: Without Front Cover

    Power supply bays USB port Hot-swap hard drives Tape drive bay Diskette drive (optional) CD drive (optional) Front panel controls: ports and buttons Non-maskable interrupt button Sleep USB port button Power button Server ID button Reset button Serial RJ-45 jack www.gateway.com...
  • Page 10 Chapter 1: Checking Out Your Gateway 995 Series Server Front panel controls: indicators Server ID indicator Hard drive activity indicator LAN 1 (10/100) indicator LAN 2 (1 Gb) indicator System fault indicator Power indicator www.gateway.com...

  • Page 11: Back

    64-bit PCI 64-bit PCI expansion expansion AC power connections I/O connectors I/O connectors Parallel port LAN 1 (10/100 Mb) jack Server ID USB ports Serial indicator port port LAN 2 (10/100/1000 MB) PS/2 jack keyboard PS/2 mouse port port www.gateway.com...

  • Page 12: Interior

    Chapter 1: Checking Out Your Gateway 995 Series Server Interior Processor sockets Fans Hot-swap hard drive cage Memory board 32-bit and 64-bit PCI expansion Power Hot-swap supply 64-bit PCI cage expansion www.gateway.com...

  • Page 13: System Board

    64-bit PCI 64-bit PCI 32-bit PCI expansion expansion expansion I/O connectors Serial B port Front panel Fan signal CMOS battery SCSI System board power channel A Diskette control drive System board SCSI primary power channel B System board secondary power www.gateway.com...

  • Page 14: Getting Help

    Windows operating system. For more information, see Using Your Server Companion CD. Gateway Web site Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at support.gateway.com for: ■...

  • Page 15: Setting Up Your Server

    Setting Up Your Server Read this chapter to learn how to: ■ Use your server safely ■ Install your server into a cabinet ■ Start and turn off your server ■ Set up your operating system...

  • Page 16: Setting Up The Hardware

    Even a telephone placed too close to the server may cause interference. Important Keep the server boxes and packing material in case you need to ship the server. www.gateway.com...

  • Page 17: Protecting From Power Source Problems

    You cannot run your server for an extended period of time while using only the UPS. Be sure to use a UPS with surge protection. To buy a UPS, contact Gateway Technical Support, Gateway Sales, or visit accessories.gateway.com. For more information on contacting technical support, see “Telephone support”...

  • Page 18: Mounting Your Server Into A Cabinet

    To avoid injury when mounting the server into a cabinet, use only a mechanical lifting aid or another person to help lift the server. Do not try to move or lift the server by the handles on the power supplies. www.gateway.com...

  • Page 19: Starting Your Server

    Connect all peripheral devices to the server, such as a monitor, keyboard, and mouse. Press the power button. Power indicator Power button When the power It means... indicator is... Green (steady on) The server is turned on. Green (blinking) The server is in sleep mode. The server is turned off. www.gateway.com...

  • Page 20: Understanding The Power-On Self-Test

    ■ the power outlet or UPS, and turned on. You may also need to adjust the monitor’s brightness and contrast controls. If you cannot find the cause of the power loss, contact Gateway ■ Technical Support. For more information, see “Getting Help”...

  • Page 21: Turning Off Your Server

    AC power cords from the wall outlet or power source. The power cords are considered the disconnect device to the main (AC) power. If your server did not turn off automatically, press the power button. - OR - Press the reset button to reset the server. www.gateway.com...

  • Page 22: Setting Up The Operating System

    Setting up the operating system If you ordered your server with the operating system already installed by Gateway, it is completely installed and the basic settings are already configured. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

  • Page 23: Maintaining Your Server

    Maintaining Your Server Read this chapter to learn how to: ■ Care for your server ■ Record the BIOS configuration ■ Manage your server and network...

  • Page 24: Caring For Your Server

    ■ Keep the cooling vents free of dust. With your server turned off and unplugged, brush the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents. www.gateway.com...
  • Page 25 If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability: ■ Clean the drive monthly with the cleaning cartridge included with the drive. ■ Remove the tape from the drive whenever the drive is not in use. www.gateway.com...

  • Page 26: Preparing For System Recovery

    To record your BIOS configuration: Print the appendix for “BIOS Settings” on page 151. Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Record the BIOS settings on your printout. www.gateway.com...

  • Page 27: System Administration

    Gateway Server Manager lets you manage multiple computers on a Windows™ network from a single window, then implement commands and policies across the network with a single action. With Gateway Server Manager, you can run system management tasks which are triggered by certain events or conditions.
  • Page 28 Chapter 3: Maintaining Your Server To remove a BIOS security password: Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Select the menu, then select the password to remove. Security...

  • Page 29: Identifying Your Server

    To turn on the server indicator: Press the server ID button. The two blue server ID indicators turn on (one on the front, one on the back). To turn off the indicators, press the server ID button again. www.gateway.com...

  • Page 30: Updating The Baseboard Management Controller Firmware

    ■ Providing the main front panel controls (such as power and reset). You should update the BMC firmware only when Gateway Technical Support has instructed you to update it. To update the BMC firmware: Download the BMC update file from support.gateway.com.

  • Page 31: Using The System Setup Utility

    View sensor data records ■ Set up the server to send alerts for platform events ■ Set up the server for out-of-band (OOB) access through Gateway Server Manager Important The SSU does not work within a DOS window running under an operating system such as Windows.

  • Page 32: Using The Fru/Sdr Load Utility

    Setting up remote LAN access To set up remote LAN access: Boot your server from the Server Companion CD, then select System Setup from the menu. The System Setup Utility starts. Utility In the SSU Main window, click Platform Event Manager (PEM) www.gateway.com...
  • Page 33 —The IP address for the server is automatically assigned by the ■ DHCP DHCP (dynamic host control protocol) server on the network. The Host, Gateway, and Subnet Mask boxes in the dialog box are ignored. —Assign the IP address for the server using the Host, Gateway, ■ Static and Subnet Mask boxes in the dialog box.
  • Page 34 Restricted Mode —A remote system can initiate a connection, but cannot ■ Enabled perform control operations such as power down, reset, or front panel NMI. —The remote system has full control of the server. ■ Disabled www.gateway.com...
  • Page 35 —Initialization string for the modem. Sent every time ■ Modem Init String the EMP initializes. You will be notified if the string is truncated. Following a save, the actual string saved is displayed in the edit box. www.gateway.com...
  • Page 36 PEP Configuration window. Close To send a test page to verify that you have correctly configured PEP, click , then click Options Send Alert Click to save the configuration. Save Click to return to the Platform Event Manager window. Close www.gateway.com...
  • Page 37 —The IP address for the server is automatically assigned by the ■ DHCP DHCP (dynamic host control protocol) server on the network. The Host, Gateway, and Subnet Mask boxes in the dialog box are ignored. —Assign the IP address for the server using the Host, Gateway, ■ Static and Subnet Mask boxes in the dialog box.
  • Page 38 << Moves all events from the Disabled list to the Enabled list. ■ Click to save the changes. Save Click to return to the BMC LAN Configuration window. Close Click to save the changes. Save Click to return to the PEM window. Close www.gateway.com...

  • Page 39: Using Your Server Companion Cd

    Using your Server Companion CD Using your Server Companion CD Use the Server Companion CD to access file utilities, drivers, and documentation for your server and its components. For instructions, see Using Your Server Companion CD. www.gateway.com...
  • Page 40 Chapter 3: Maintaining Your Server www.gateway.com...

  • Page 41: Installing Components

    Installing Components Read this chapter to learn how to: ■ Open and close the server case ■ Install drives ■ Install expansion cards and memory modules ■ Install processors and the processor board ■ Replace the power supply ■ Replace the SCSI backplane ■...

  • Page 42: Preparing To Install Components

    Is near a grounded outlet so you can test your server after installation ■ Is near a telephone (in case you need help from Gateway Technical Support). The telephone must be directly connected to a telephone jack and cannot be connected to your server.

  • Page 43: Gathering The Tools You Need

    Small containers to store various types of screws ■ A grounding wrist strap (available at most electronic stores) Getting Help If you have questions about performing any of these procedures, contact Gateway Technical Support. For more information, see “Getting Help” on page www.gateway.com...

  • Page 44: Installing The Server Handles

    Installing the server handles is usually performed as part of the procedure for installing the server into a cabinet. For more information, see the Gateway 995 Series Server Rack Installation Guide. To install the handles: Line up the screw holes on each handle with the corresponding holes on the front of the server.

  • Page 45: Using The Front Cover

    Line up the cover with the front of the server, then press it into place. To remove the front cover: ■ Grasp the cover and pull it away from the server. You can pull it straight out or from either side. www.gateway.com...
  • Page 46 Open the front cover door to access these components: ■ Hot-swap hard drives ■ Tape drive ■ CD drive ■ Diskette drive To open the front cover door: Grasp the finger hold on the left side of the door, then swing the door open to the right. www.gateway.com...

  • Page 47: Opening The Server Case

    Warning For correct cooling, always install all panels before running the server for an extended time. Operating the server for longer than five minutes without the panels in place can overheat and damage the server. www.gateway.com...
  • Page 48 Loosen the two screws that secure the panel to the server. Screws Slide the panel toward the back of the server about one inch, then lift the panel away from the server. To remove the inside panel, see “Removing the inside panel” on page www.gateway.com...

  • Page 49: Removing The Top Front Panel

    Warning This server has two power cords. To disconnect internal AC power, you must unplug both power cords. Remove the front cover, if installed. For instructions, see “Using the front cover” on page www.gateway.com...
  • Page 50 Chapter 4: Installing Components Remove the three screws that secure the panel to the server. Screws Press down slightly on the panel while sliding it toward the front of the server about one inch, then lift the panel away from the server. www.gateway.com...

  • Page 51: Removing The Inside Panel

    Warning This server has two power cords. To disconnect internal AC power, you must unplug both power cords. Remove the top rear panel. For instructions, see “Removing the top rear panel” on page www.gateway.com...
  • Page 52 Chapter 4: Installing Components Loosen the two screws that secure the inside panel to the server. Screws Lift the panel away from the server. www.gateway.com...

  • Page 53: Installing Power Supply Components

    Remove the front cover, if installed. For instructions, see “Using the front cover” on page Identify the failed power supply. On a failed power supply, the power supply’s LED is off. www.gateway.com...
  • Page 54 (contained in the power supply cage). For instructions on replacing the power supply cage, see “Replacing the power supply cage” on page Left power supply status Center power supply status Right power supply status www.gateway.com...
  • Page 55 Installing power supply components Loosen the screw at the bottom of the failed power supply. Only two power supplies are shown here. Screws Rotate the handle of the failed power supply outward until you can grab onto it securely with your hand. www.gateway.com...
  • Page 56 For instructions, see “Adding a redundant power supply” on page Fold the power supply handle against the face of the power supply, then tighten the screw. The screw does not have to be tightened for the power supply to function correctly. www.gateway.com...

  • Page 57: Adding A Redundant Power Supply

    If you have added a third power supply to the server for the first time, you must run the FRU/SDR utility for the server to use it as a redundant power supply. For instructions on running the FRU/SDR utility, see “Using the FRU/SDR Load utility” on page www.gateway.com...

  • Page 58: Replacing The Power Supply Cage

    Unplug all cables from the system board. For instructions, see “Replacing the system board” on page 105. Unplug all power cables from the CD drive, diskette drive, tape drive (if any are installed) and the hot-swap hard drive cage. www.gateway.com...
  • Page 59 Remove the screw that secures the AC power plug module to the back of the server. Screw Remove the plug module from the back of the server by lifting it up ¼ inch, then pulling it toward the front of the server. Let the module hang over the side of the server. www.gateway.com...
  • Page 60 Chapter 4: Installing Components Remove the four screws that secure the electronics bay to the server. Screws Screws Slide the electronics bay toward the back of the server until the bay is completely removed. www.gateway.com...
  • Page 61 Installing power supply components Remove the plug module’s cable from the cable guides inside the server. Cable guides Remove the four screws (two on each side) that secure the front support bracket to the server. Screws Screws www.gateway.com...
  • Page 62 Remove the support bracket by sliding it toward the front of the server. Loosen the captive screw that secures the power supply cage to the server. Screw Warning Make sure that all cables from the power supply cage are disconnected from server components. www.gateway.com...
  • Page 63 Plug all cables back into the system board, the hot-swap hard drive cage, the combination drive, and the tape drive (if installed). Reinstall the fan cage, then reinstall each of the six fans. Reinstall all panels, then reinstall all power supplies into the power supply cage. www.gateway.com...

  • Page 64: Installing Fan Components

    Identify the failed fan. The fan fault indicator points to the failed fan while the server is on. A failed fan is also indicated by the system fault indicator on the server front panel. Fan fault indicators www.gateway.com...

  • Page 65: Replacing The Fan Cage

    “Preventing static electricity discharge” on page 36. Make sure that you turn off the server, then unplug the power cords and all other cables connected to the server. Remove the top rear panel. For instructions, see “Removing the top rear panel” on page www.gateway.com...
  • Page 66 Chapter 4: Installing Components Pull each fan out of the server. Loosen the two captive screws on each end of the fan cage. Screws www.gateway.com...

  • Page 67: Replacing The Fan Cage Board

    36. Make sure that you turn off the server, then unplug the power cords and all other cables connected to the server. Remove the fan cage from the server. For instructions, see “Replacing the fan cage” on page www.gateway.com...
  • Page 68 Chapter 4: Installing Components Remove the two screws that secure the fan cage board housing to the fan cage. Screws Lift the board housing away from the fan cage. www.gateway.com...
  • Page 69 Reinstall the board housing onto the fan cage. Reinstall the four screws that secure the board housing to the fan cage. Reinstall the fan cage into the server, then reinstall each of the six fans. Reinstall the top rear panel. www.gateway.com...

  • Page 70: Installing Drives

    Use this procedure to add or replace hard drives in the hot-swap bay. Your server supports as many as five 1-inch high 3.5-inch SCA SCSI hard drives. You can purchase additional SCSI drives through your Gateway Sales or Technical Support representative.
  • Page 71 Installing drives Important Gateway tests and verifies the operation and compatibility of the drives it sells. Especially in a hot-swap or mission-critical environment, additional or replacement drives must conform to Gateway standards. To replace a hot-swap hard drive: Open the front cover door (if cover is installed).
  • Page 72 Chapter 4: Installing Components Identify the failed hard drive. A failed drive’s status indicator is yellow. Hard drive status indicators Press the green release button on the hot-swap tray lever, then swing the lever open all the way. www.gateway.com...
  • Page 73 Pull the tray straight out of the server. If you are replacing a hard drive, remove the four screws that secure the old hard drive to the drive tray, then remove the drive from the tray. Screw Screw Screw Screw - OR - www.gateway.com...

  • Page 74: Replacing The Hot-Swap Hard Drive Cage

    36. Make sure that you turn off the server, then unplug the power cords and all other cables connected to the server. Remove the front cover, if installed. For instructions, see “To remove the front cover:” on page www.gateway.com...
  • Page 75 Disconnect the SCSI ribbon cable and the three power cables from the back of the cage. Press the tab on each side of the drive cage with a small, flat tool such as a scribe or a flat screwdriver. www.gateway.com...

  • Page 76: Installing A Tape Drive

    “Preventing static electricity discharge” on page 36. Make sure that you turn off the server, then unplug the power cords and all other cables connected to the server. Remove the front cover, if installed. For instructions, see “Using the front cover” on page www.gateway.com...
  • Page 77 Installing drives Press the tabs on each side of the tape drive bay’s spacer, then pull the spacer out of the server. www.gateway.com...
  • Page 78 Chapter 4: Installing Components Remove the two screws that secure each slide rail to the spacer, then remove the slide rails. Screws Screws Attach each rail onto the tape drive using tape drive mounting screws shipped with your server. Screws Screws www.gateway.com...
  • Page 79 Remove the fan cage. For instructions, see “Replacing the fan cage” on page Plug a power cable and an SCSI cable into the back of the tape drive. Reinstall the fan cage, then reinstall all six fans. Reinstall the top front panel onto the server. www.gateway.com...

  • Page 80: Replacing The Media Drive Bracket

    Remove the fans and the fan cage. For instructions, see “Replacing a fan” on page 58 “Replacing the fan cage” on page Unplug the power and data cables that connect to the media drive bracket. Remove the screw that secures the media drive bracket to the server. Screw www.gateway.com...

  • Page 81: Replacing The Cd Drive

    “Preventing static electricity discharge” on page 36. Make sure that you turn off the server, then unplug the power cords and all other cables connected to the server. Remove the media drive bracket. For instructions, see “Replacing the media drive bracket” on page www.gateway.com...
  • Page 82 Screw hole Alignment pin Reinstall the media drive bracket into the server. For instructions, see “Replacing the media drive bracket” on page www.gateway.com...

  • Page 83: Replacing The Diskette Drive

    “Replacing the CD drive” on page Lift the ribbon cable’s locking bar away from the ribbon cable by lifting the two tabs on either side of the bar. Locking bar tabs Remove the ribbon cable from the connector on the drive. www.gateway.com...
  • Page 84 Reconnect the ribbon cable into the connector on the diskette drive, then lock the ribbon cable into place by pressing on the locking bar tabs. Reinstall the CD drive, then reinstall the media drive bracket into the server. For instructions, see “Replacing the media drive bracket” on page www.gateway.com...

  • Page 85: Installing Expansion Cards

    36. Make sure that you turn off the server, then unplug the power cords and all other cables connected to the server. If you are installing a card into a standard PCI card slot, remove the inside panel. For instructions, see “Removing the inside panel” on page www.gateway.com...
  • Page 86 Chapter 4: Installing Components Press down on the card slot’s locking clip, then rotate the clip out of the way toward the back of the server. Push out the card slot’s EMI shield. www.gateway.com...
  • Page 87 Insert the card into the card slot. If the card is a full-length card, make sure that the end of the card slides into the full-length card guide next to the fan cage. From the back of the server, press the card’s locking clip in until it clicks into place. Reinstall all panels. www.gateway.com...

  • Page 88: Replacing A Hot-Swap Expansion Card

    “Removing the top rear panel” on page Identify the failed expansion card. A green LED indicator above the card means the card is functioning normally, and a yellow LED indicator means the card has failed. Card operating correctly Card has failed www.gateway.com...
  • Page 89 Insert the new card into the same slot you removed the old card from. If the card is a full-length card, make sure that the end of the card slides into the full-length card guide next to the fan cage. www.gateway.com...

  • Page 90: Replacing A Standard Expansion Card

    Remove the inside panel. For instructions, see “Removing the inside panel” on page Disconnect any cables attached to the card. Press down on the expansion card’s locking clip, then rotate the clip up and out of the way. www.gateway.com...
  • Page 91 From the back of the server, press the card’s locking clip in until it clicks into place. Reinstall all panels. www.gateway.com...

  • Page 92: Installing Memory

    36. Make sure that you turn off the server, then unplug the power cords and all other cables connected to the server. Remove the top rear panel. For instructions, see “Removing the top rear panel” on page Remove the inside panel. For instructions, see “Removing the inside panel” on page www.gateway.com...
  • Page 93 Align the notch on the new memory module with the notch in a vacant module slot, then press it firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically. www.gateway.com...
  • Page 94 Memory board guides Reinstall all panels. Turn on the server, then make sure that the operating system completely loads. If you receive an error, see “Memory” on page 141. www.gateway.com...

  • Page 95: Replacing The Front Panel Board

    Remove the top rear panel. For instructions, see “Removing the top rear panel” on page Remove the top front panel. For instructions, see “Removing the top front panel” on page Unplug the three cables that are connected to the front panel board. www.gateway.com...
  • Page 96 Insert the new front panel board behind the board guide slot on the right edge of the front panel bay. Board guide slot Press the board into place over the standoff, then reinstall the screw. Reconnect the three cables. Replace the panels. www.gateway.com...

  • Page 97: Replacing The Air Duct

    Remove the top rear panel. For instructions, see “Removing the top rear panel” on page Remove the inside panel. For instructions, see “Removing the inside panel” on page Remove the screw that secures the AC power plug module to the back of the server. Screw www.gateway.com...
  • Page 98 Let the module hang over the side of the server. Remove the memory board from the server. For instructions, see “Installing memory” on page Press the two air duct retention clips together. www.gateway.com...
  • Page 99 Insert the front of the new air duct into the server, then rotate the back of the air duct downward until it snaps into place. Reinstall the AC power plug module, then reinstall all panels. www.gateway.com...

  • Page 100: Replacing The Processor Board

    Remove the inside panel. For instructions, see “Removing the inside panel” on page Remove the air duct. For instructions, see “Replacing the air duct” on page Rotate the processor board release levers until they are nearly vertical. Processor board release levers www.gateway.com...
  • Page 101 Insert the new processor board into the slots on the system board bracket, then lower the processor board until it rests on the system board. Press both processor board levers down at the same time. Reinstall the air duct and AC power plug module. Reinstall all panels. www.gateway.com...

  • Page 102: Installing A Processor

    Before you begin Removing a heat sink clip requires the use of the extraction tool shown below. If you do not have the tool, you can purchase one from Gateway. www.gateway.com...
  • Page 103 The heat sink mounting paste may harden over time and hold the heat sink securely to the processor. If removing the heat sink also pulls the processor out of the processor socket, the processor should still be undamaged. Continue with the procedure. www.gateway.com...
  • Page 104 Chapter 4: Installing Components If you are adding processors, add them in the order of the numbered processor sockets. Socket 4 Socket 1 Socket 3 Socket 2 If you are adding a processor to sockets 3 or 4, remove the foam block. www.gateway.com...
  • Page 105 Processor release lever Warning Make sure the processor release lever is fully opened when removing or inserting a processor into the socket. If the lever is not fully opened, the processor can be damaged. www.gateway.com...
  • Page 106 Apply thermal grease to the top of the processor or the bottom of the heat sink, if necessary. Heat sinks from Gateway have thermal grease already applied. Place the heat sink on the processor.
  • Page 107 Installing a processor Press the heat sink locking clips into place. Replace all panels. www.gateway.com...

  • Page 108: Replacing The Cmos Battery

    Print the appendix for BIOS Settings in this guide. Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Record the BIOS settings on your printout, then close the utility. Turn off your server, then follow the instructions in “Preventing static...
  • Page 109 Replacing the CMOS battery Remove the six screws that secure the two processor board mounting brackets to the system board, then remove the brackets and the plastic overlay. Screws Screws www.gateway.com...
  • Page 110 Replace all panels and reconnect all power cords and peripheral device cables. Turn on your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Restore any BIOS settings that you wrote down in Step Save your settings and close the BIOS Setup utility.

  • Page 111: Replacing The System Board

    Print the appendix for BIOS Settings in this guide. Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Record the BIOS settings on your printout, then close the utility. Turn off your server, then follow the instructions in “Preventing static...
  • Page 112 Screws Screws Remove all expansion cards, and note which slot each card was installed into. For instructions, see “Replacing a hot-swap expansion card” on page Remove the hot-swap expansion card curtains. Expansion card curtains www.gateway.com...
  • Page 113 Locate each of the tabs on the ends of the four curtains. The tabs protrude out the back of the server. Expansion card curtain tabs Press and hold the tabs together, then pull each curtain out of the server. www.gateway.com...
  • Page 114 Chapter 4: Installing Components Press down each of the three release tabs on the full-length expansion card guide, then pull the guide toward the back of the server. www.gateway.com...
  • Page 115 Loosen the screw that secures the PCI card overlay to the system board, then remove that plastic overlay and the overlay under the processor board. Overlay screw Remove the fans and fan cage. For instructions, see “Replacing the fan cage” on page www.gateway.com...
  • Page 116 Label all cables connected to the system board with their location, then unplug them from the system board. Serial B port Front panel Fan signal SCSI channel A Diskette System drive board power System SCSI control board channel B System primary board power secondary power www.gateway.com...
  • Page 117 Replacing the system board Slide the server board ½ inch away from the back of the server. Lift the side of the board furthest from the PCI card slots, then remove the board completely from the server. www.gateway.com...
  • Page 118 Reinstall the memory board and the air duct. Reinstall all panels. Turn on your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Restore any BIOS settings that you wrote down in Step 3.

  • Page 119: Using The Bios Setup Utility

    Using the BIOS Setup Utility Read this chapter to learn how to: ■ Open the BIOS Setup utility ■ Update the BIOS ■ Reset the BIOS settings to their factory defaults ■ Reset the BIOS passwords...

  • Page 120: Opening The Bios Setup Utility

    151. To open the BIOS Setup utility: Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. When you select menu items, the Item Specific Help box on the right side of the screen displays specific information about the selection.

  • Page 121: Updating The Bios

    To update the BIOS: Print the appendix for “BIOS Settings” on page 151. Restart your server, then press F2 when the Gateway logo screen appears during startup. Record any custom BIOS settings on your printout. Download the BIOS update from support.gateway.com.

  • Page 122: Resetting The Bios

    Print the appendix for “BIOS Settings” on page 151. Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Record any custom BIOS settings on your printout. Turn off the server.
  • Page 123 Turn on the server and let the operating system load, then turn off the server. The BIOS settings are cleared. Remove the jumper from the CMOS CLEAR jumper pins. Replace all panels. Turn on your server and restore the custom BIOS settings you recorded in Step www.gateway.com...

  • Page 124: Resetting Bios Passwords

    Place a jumper across the PASSWORD CLEAR jumper pins of jumper JP4. PASSWORD CLEAR pins Turn on the server and let the operating system load, then turn off the server. The BIOS passwords are cleared. Remove the jumper from the PASSWORD CLEAR jumper pins. Replace all panels. www.gateway.com...

  • Page 125: Troubleshooting

    Troubleshooting Read this chapter to learn how to: ■ Get telephone support and training ■ Interpret error messages and codes ■ Troubleshoot If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 120 for more information about how to get help.

  • Page 126: Telephone Support

    If you have recently installed hardware or software, make sure that you have installed it following the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

  • Page 127: Telephone Support

    Telephone support Telephone support Gateway offers a wide range of customer service, technical support, and information services. Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description How to reach...

  • Page 128: Tutoring And Training

    Chapter 6: Troubleshooting Tutoring and training Gateway’s Technical Support professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources. Resource Service description For more information In-store training Our friendly and knowledgeable software www.gateway.com/country at Gateway trainers can teach you how to use the Internet...

  • Page 129: Safety Guidelines

    Your server was dropped ■ The case was damaged ■ Instead, unplug your server and contact a qualified computer technician. If your server was damaged during shipment from Gateway, contact Gateway Technical Support. For more information, see “Telephone support” on page 120. www.gateway.com...

  • Page 130: Error Messages

    For instructions, see “Resetting BIOS passwords” on page 118. Memory size error ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Save the memory configuration. www.gateway.com...
  • Page 131 Clear the event log. To clear or view the event log, restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Select the menu, then select the Server Event Log Configuration menu. www.gateway.com...

  • Page 132: Troubleshooting

    You may need to remove the device, uninstall the device’s software, then reinstall the device. ■ If an error message appears on the screen, write down the exact message before calling Gateway Technical Support. For instructions, see “Telephone support” on page 120.

  • Page 133: Battery Replacement

    Your server was dropped ■ The case was damaged ■ Instead, unplug your server and contact a qualified computer technician. If your server was damaged during shipment from Gateway, contact Gateway Technical Support. For more information, see “Telephone support” on page 120. ■...
  • Page 134 Restore Processor control word during warm boot Initialize keyboard controller 1-2-2-3 BIOS ROM checksum 8254 timer initialization 8237 DMA controller initialization Reset Programmable Interrupt Controller 1-3-1-1 Test DRAM refresh 1-3-1-3 Test 8742 Keyboard Controller Set ES segment register to 4 GB www.gateway.com...
  • Page 135 Initialize BIOS interrupts 2-1-2-3 Check ROM copyright notice Initialize manager for PCI Option ROMs Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system Display QuietBoot screen Shadow video BIOS ROM Display copyright notice www.gateway.com...
  • Page 136 Display non-disposable segments Display error messages Check for configuration errors Test real-time clock Check for keyboard errors Test for key lock on Set up hardware interrupt vectors Intelligent system monitoring Test coprocessor if present Detect and install external RS232 ports www.gateway.com...
  • Page 137 Set up Power Management Enable hardware interrupts Set time of day Check key lock Initialize typematic rate Erase F2 prompt Scan for F2 key stroke Enter SETUP Clear in-POST flag Check for errors POST done – prepare to boot Operating System www.gateway.com...
  • Page 138 The table below lists Port-80 codes and explanations displayed during the recovery boot process. Not all codes are associated with an audio tone (beep). The check point (CP) column lists the message’s check point as seen by a port 80h card. Reason Initialize chip set Initialize bridge www.gateway.com...

  • Page 139: Bmc Beep Codes

    Shadow boot block Test system memory Initialize interrupt services Initialize real time clock Initialize video Initialize beeper Initialize boot Restore segment limits to 64 KB Boot mini DOS Boot full DOS BMC beep codes Beeps Reason 1-5-1-1 FRB3 failure (processor failure) www.gateway.com...

  • Page 140: Post Error Codes And Messages

    CMOS – Run SETUP 0230: System RAM Failed at Offset address offset System RAM error 0231: Shadow RAM Failed at Offset address offset Shadow RAM Failed 0232: Extend RAM Failed at Offset address address line Extended RAM failed www.gateway.com...
  • Page 141 PCI system error in Bus/Device/Function Bus/device/Function 0B1C: PCI Parity Error in PCI system error in Bus/Device/Function Bus/device/Function 0B50: Processor 1 with error Failed Processor 1, error detected taken offline 0B51: Processor 2 with error Failed Processor 2, error detected taken offline www.gateway.com...
  • Page 142 The error occurred while retrieving the during redundant power power information module confirmation 0B80: BMC Memory Test BMC device (chip) failed Failed 0B81: BMC Firmware Code BMC device(chip) failed Area CRC check failed 0B82: BMC core Hardware BMC device(chip) failed failure www.gateway.com...
  • Page 143 Bad checksum of SROM data checksum bad 0BD0: 1st SMBus device Some SMBus device (chip) failed address not acknowledged 0BD1: 1st SMBus device Error Some SMBus device (chip) failed detected 0BD2: 1st SMBus timeout Some SMBus device (chip) failed www.gateway.com...

  • Page 144: Bios

    For more information, see “Using the BIOS Setup Utility” on page 113. ■ Reinstall the device driver. For instructions, see Using Your Server Companion ■ Make sure that the drive is configured correctly by following the instructions in the drive’s documentation. www.gateway.com...

  • Page 145: Diskette Drive

    Make sure that you have installed the necessary software or driver. For instructions, see the card’s documentation. ■ Reseat the expansion card. For instructions, see “Installing expansion cards” on page ■ If another slot of the correct size is available, install the card in a different slot. www.gateway.com...

  • Page 146: Hard Drive

    For more information about SCSI device configurations, see your drive’s documentation. ■ Turn off your server, then remove all hard drives and push them in again to make sure that the drives are seated correctly. For instructions, see “Replacing a hot-swap hard drive” on page www.gateway.com...

  • Page 147: Keyboard

    Open your server and make sure that the memory modules are installed correctly. For instructions, see “Installing memory” on page ■ A memory module may be defective. If possible, try another memory module and see if the error repeats. www.gateway.com...

  • Page 148: Monitor

    Make sure that both AC power cords are connected to your server and a wall outlet. ■ If the power LED is green, the server is turned on, but you may not be seeing an image on the monitor. For monitor troubleshooting, see “Monitor” on page 142. www.gateway.com...

  • Page 149: Processor

    Set the Retest Processor option in the BIOS Setup utility to ■ If you have upgraded your server from one processor to multiple processors, you may need to reconfigure your operating system so it recognizes the additional processors. For instructions, see your operating system’s documentation. www.gateway.com...
  • Page 150 Chapter 6: Troubleshooting www.gateway.com...

  • Page 151: A Server Specifications

    Server Specifications The following specifications are for the standard configuration. Your server may contain optional equipment. All specifications are subject to change.

  • Page 152: System Specifications

    8 A requirements Voltage (220): 180 V minimum, 264 V maximum, 4 A (Amperage is total system power, with two or three power supply modules installed, with one or two AC cords) Frequency: 47 Hz minimum, 63 Hz maximum www.gateway.com...

  • Page 153: System Board Specifications

    On-board ATI Rage XL PCI 64-bit SVGA 4 MB SDRAM ■ 10/100 Mb network interface controller ■ 10/100/1000 Mb network interface controller ■ SCSI Adaptec AIC-7902W controller ■ Two Ultra320 SCSI channels ■ ACPI ACPI compliance Supports: ■ ■ ■ ■ Form factor 4U rackmount www.gateway.com...

  • Page 154: Environmental Specifications

    1,000 feet (305 meters). Use of 2 GB DIMMs derates the server to 86°F (30°C) Altitude 10,000 feet (3,048 meters) maximum Humidity Operating wet bulb: Not to exceed 91.4°F (33 °C) (with diskette drive or hard drive) Nonoperating: 95% relative (noncondensing) at 86° F (30° C) www.gateway.com...

  • Page 155: Additional Specifications

    For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server. www.gateway.com...
  • Page 156 Appendix A: Server Specifications www.gateway.com...

  • Page 157: B Bios Settings

    For a complete list of viewable BIOS settings, run the BIOS Setup utility. To view all BIOS settings: Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.
  • Page 158 Option ROM Scan PCI Configuration Embedded NIC 1 LAN Controller 1 (10/100) (10/100) PCI Configuration Embedded NIC 1 Option ROM Scan (10/100) PCI Configuration Embedded NIC 2 LAN Controller 2 (Gbit) (Gbit) PCI Configuration Embedded NIC 2 Option ROM Scan (Gbit) www.gateway.com...
  • Page 159 Base I/O address Configuration I/O Device Interrupt Configuration I/O Device Serial Port B Configuration I/O Device Base I/O address Configuration I/O Device Interrupt Configuration I/O Device Parallel port Configuration I/O Device Mode Configuration I/O Device Base I/O address Configuration www.gateway.com...
  • Page 160 Boot-time Diagnostic Screen Reset Configuration Data Num Lock Memory/Processor error Security User Password is Administrator Password is Password on boot Fixed disk boot sector Secure mode timer Hot Key (CTRL+ALT+) Secure mode boot Video Blanking Floppy write protect Power switch inhibit www.gateway.com...
  • Page 161 Baud Rate Console Redirection Flow Control Console Redirection Console Type Console Redirection Remote Console Reset Assert NMI on PERR Assert NMI on SERR FRB-2 Policy Thermal Sensor BMC IRQ Post Error Pause AC-LINK Platform Event Filtering Boot [boot order] www.gateway.com...
  • Page 162 Appendix B: BIOS Settings www.gateway.com...

  • Page 163: C Safety, Regulatory, And Legal Information

    Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
  • Page 164 The system was dropped or the cabinet is damaged. ■ The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.

  • Page 165: Regulatory Compliance Statements

    Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. Telecommunications per part 68 RI WKH &RGH RI )HGHUDO 5HJXODWLRQV &)5  (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules.
  • Page 166 Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. www.gateway.com...
  • Page 167 The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. www.gateway.com...
  • Page 168 Appendix C: Safety, Regulatory, and Legal Information Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products”...
  • Page 169 BackPack, SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.
  • Page 170 Appendix C: Safety, Regulatory, and Legal Information www.gateway.com...

  • Page 171: Index

    Index Gateway Server Manager administrator password Server Companion Advanced menu troubleshooting BIOS Setup utility CD drive air duct installing installing location troubleshooting cleaning baseboard management controller CMOS battery battery installing installing connections location diskette drive troubleshooting front panel beep codes...
  • Page 172 BMC Gateway Web site front cover Server Companion CD installing drive bays front panel board location installing drivers front panel connector installing front panel controls drives FRU/SDR utility configuring diskette Gateway hard drive Learn@Gateway hot-swap Learning Libraries installing...
  • Page 173 CD drive maintenance CMOS battery Gateway Server Manager components recording BIOS configuration diskette drive master boot record media drive bracket fan cage installing fan cage board memory front cover board location front panel board installing hard drive location hot-swap drive cage...
  • Page 174 cord connector general precautions indicator guidelines for troubleshooting static electricity line conditioners screen protecting from surges cleaning reset button troubleshooting source problems SCSI static electricity configuration utility troubleshooting connectors uninterruptible power supply (UPS) drive location troubleshooting power supply SCSISelect utility cage location security installing...
  • Page 175 USB ports Technical Support location tips before contacting user password telephone support utilities training BIOS Setup FRU/SDR classroom SCSI configuration Gateway Learning Libraries system setup Learn@Gateway troubleshooting add-in card VGA port battery beep codes BIOS Web site card Gateway...

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