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Gateway 910 Series System Manual

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Gateway
910 Series
™
System Manual
September 2001
8508341

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Summary of Contents for Gateway 910 Series

  • Page 1 Gateway 910 Series ™ System Manual September 2001 8508341...
  • Page 2 Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 3: Table Of Contents

    Contents Preface ............. . v Conventions used in this manual .
  • Page 4 Replacing the processor ..........40 Adding or replacing expansion cards .
  • Page 5 System problems ........... 82 Video problems .
  • Page 6 Contents...

  • Page 7: Preface

    Preface Conventions used in this manual Throughout this manual, you will see the following conventions: Convention Description Keyboard key names are printed in small capitals. NTER A plus sign means to press the keys at the same time. Setup Commands to be entered, options to select, and messages that appear on your monitor are printed in bold.

  • Page 8: Getting Additional Information

    Getting additional information Log on to the technical support area of www.gatewayatwork.com to find information about your server or other Gateway products. Some types of information that you can access are: Hardware driver and program updates Technical tips Service agreement information...

  • Page 9: Features

    Features Standard features ® ™ ® Intel Celeron or Pentium III processor Four dual in-line memory module (DIMM) sockets that support as much as 2 gigabytes (GB) of PC133 Synchronous Dynamic Random Access Memory (SDRAM) ® Integrated ATI video controller - Rage XL 4 MB PC100 SDRAM ®...

  • Page 10: Front

    Front CD drive Additional drive bays USB ports Diskette drive Power button Power LED CD drive reads data or plays audio CDs. Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes. Power LED glows green when the server is on. Additional drive bays lets you install additional 5.25-inch or 3.5-inch drives.

  • Page 11: Back

    Back Power connector Voltage selector Release tab switch Mouse port Keyboard port USB ports Serial port Parallel port Cover panel Video port thumbscrew RJ-45 LAN port Kensington lock slot Card retainer Expansion Card retainer card slots thumbscrew Release tab Power connector connects to the server power cord. The other end of the power cord plugs into an AC outlet or power strip.
  • Page 12 Video port connects to the monitor interface cable. RJ-45 LAN connector connects to the Ethernet network cable. The adjacent indicator LEDs show LAN activity (yellow) and 100 Mbit speed (green). Expansion card slots let you add additional cards to the system board. Release tabs let you remove the cover panel.

  • Page 13: Interior

    Interior Power supply release latch Power supply Upper drive cage Drive release latch System Hard drive Bezel tab Drive release System latch board Lower drive cage Bezel Bezel tab Power supply is installed on the inside of the back panel and provides power to the system board and all internal components.
  • Page 14 Lower drive cage is located inside the chassis beneath the diskette drive and contains the hard drive. It provides a mounting location for two additional 3.5-inch drives. Bezel mounts to the front of the chassis. Bezel tabs hold the bezel into place on the chassis. Features...

  • Page 15: System Board

    System board Keyboard port Mouse port Processor socket DIMM slots Main power connector Secondary IDE connector Primary IDE connector System board...
  • Page 16 Diskette drive connector Front panel connector Thumbscrew installation hole Front panel USB connector Hardware management connector Server configuration jumper block Battery 32-bit PCI slots 64-bit PCI slots RJ-45 LAN connector Video port Processor fan connector Parallel port Serial port Back panel USB connector Features...

  • Page 17: System Setup

    Plug the server into a wall outlet or power strip that is easily accessible. Important Keep the server boxes and packing material in case you need to send the server to Gateway for repairs. If you return your server in different packaging, your warranty may be voided.

  • Page 18: Starting Your Server

    Starting your server Before you start your server for the first time: Make sure that the voltage selector switch on the back of the server is set to the correct voltage for your area. This switch is set at the factory to the correct voltage (see “Back”...

  • Page 19: Understanding The Power-On Self-Test

    If POST finds any problems, the server displays error messages. Write down any error messages that you see. If you continue to have problems, these error messages may help Gateway Technical Support diagnose the cause.

  • Page 20: Turning Off Your Server

    Restart your server. The setup is complete. Important For other operating systems, refer to the appropriate operating system software manual for setup instructions. Turning off your server Every time you turn off your server, shut down the operating system first. You may lose data if you do not follow the proper procedure.

  • Page 21: Restarting Your Server

    Restarting your server If your server does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your server to normal operation, you may have to restart the server.
  • Page 22 System Setup...

  • Page 23: Case Access

    Case Access Preventing static electricity discharge Before opening the server case, follow these precautions to prevent damage from static electricity, also called electrostatic discharge (ESD). When opening your server case, always perform the following procedure. Caution Static electricity can permanently damage electronic components in your server.

  • Page 24: Opening The Case

    Also follow these static electricity precautions: Avoid static-causing surfaces and items in your work area, such as plastic and packing foam. Remove parts from their antistatic bags or containers only when you are ready to use them. Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection.

  • Page 25: Removing The Cover Panel

    Removing the cover panel To remove the cover panel: Observe the safety and ESD precautions in “Preventing static electricity discharge” on page 15. Turn off the server, then disconnect the power cord(s), modem cable (if installed), and all external devices. Carefully place the server on its right side with the back of the server facing you.
  • Page 26 Lift the back edge of the cover panel, then remove the panel from the server. Case Access...

  • Page 27: Removing The Bezel

    Removing the bezel To remove the bezel: With the cover panel removed, carefully return the server to the upright position with the open side facing you. Disengage the bezel tabs by pressing on each tab. Bezel tabs Opening the case...
  • Page 28 Swing the bezel outward and disengage the bezel from the hinges. Case Access...

  • Page 29: Closing The Case

    Closing the case Reinstall the cover as soon as you finish installing or removing components so that dust and dirt do not collect inside the server. Reinstalling the bezel To reinstall the bezel: Make sure the chassis is in the upright position. Holding the bezel parallel with the front of the chassis, align the hinge tabs with the chassis slots, then place the hinge tabs in the slots.

  • Page 30: Reinstalling The Cover Panel

    Reinstalling the cover panel To reinstall the cover panel: Carefully place the server on its right side. Align the cover panel tabs with the chassis slots, then install the cover panel into the chassis. Swing the cover panel down and press it firmly into place. The two release tabs should snap into place, indicating that the panel is secure.

  • Page 31: Replacing Or Adding System Components

    Replacing or Adding System Components Replacing or adding drives Locked and unlocked positions of drive release latches are represented by a padlock icon in either the unlocked or locked position. Preparing to replace or add a drive One 3.5-inch hard drive, one CD drive, and one 3.5-inch diskette drive are included with the server.

  • Page 32: Drive Cabling Considerations

    One or more controllers are needed to support a full-compliment of drives. In addition, additional cables (available from Gateway) are required to support a drive configuration beyond the five supported by the integrated controllers on the system board.

  • Page 33: Replacing The Cd Drive

    Replacing the CD drive All drives are secured in the chassis by a drive release latch on the side of the drive bays. The CD drive is included in the original configuration. If you need to replace the CD drive, perform the following instructions. To remove the CD drive: Observe the safety and ESD precautions in “Preventing static electricity discharge”...
  • Page 34 Drive release latch To install the CD drive: Remove the new CD drive from its antistatic container, and place it component-side up on an antistatic surface. Set the drive jumpers (if any) on the new drive to the appropriate settings (refer to your drive documentation for jumper settings).
  • Page 35 Reconnect external devices, the power cord(s), and the modem cable (if installed), then turn on the server. Run the BIOS Setup utility to make sure that the server recognizes the CD drive. (See “About the BIOS Setup utility” on page 57.) Replacing or adding drives...

  • Page 36: Replacing The Diskette Drive

    Replacing the diskette drive The diskette drive is included in the original configuration. If you need to replace the diskette drive, perform the following instructions. To remove the diskette drive: Observe the safety and ESD precautions in “Preventing static electricity discharge”...
  • Page 37 To install the diskette drive: Remove the new diskette drive from its antistatic container, and place it component-side up on an antistatic surface. Set the drive jumpers (if any) on the new drive to the appropriate settings (refer to your drive documentation for jumper settings). Align the drive with the open bay, then slide it into the bay until it is positioned correctly with the bezel.

  • Page 38: Adding A 5.25-Inch Or 3.5-Inch Removable Media Drive

    Adding a 5.25-inch or 3.5-inch removable media drive You can use the additional, externally accessible, upper drive cage to install (1-inch height and 1.6-inch half-height) 5.25-inch or 3.5-inch removable media drives, such as a tape drive, a CD-RW drive, or a high capacity disk storage drive.
  • Page 39 Remove the metal EMI shield by placing a finger through the hole and pulling the shield out. Save the shield so that you can replace it if you remove the added drive. 5.25-inch EMI shield 3.5-inch EMI shield Caution Your server was designed to adhere to electromagnetic interference requirements and the EMI shield is an integral part of the server.
  • Page 40 Align the drive with the open bay, then slide it into the chassis until it is positioned correctly with the bezel. Important You may want to install the bezel temporarily to see if the drive is properly aligned. Adjust the drive as needed, then remove the bezel.

  • Page 41: Replacing The Hard Drive

    Replacing the hard drive The hard drive is included in the original configuration. If you need to replace the hard drive, perform the instructions that follow. To remove the hard drive: Observe the safety and ESD precautions in “Preventing static electricity discharge”...
  • Page 42 Place the old drive in an antistatic bag or container. To install the hard drive: Remove the new hard drive from its antistatic container, and place it component-side up on an antistatic surface. Set the drive jumpers on the new drive to the appropriate settings (refer to your drive documentation for jumper settings).

  • Page 43: Adding An Additional Hard Drive

    Adding an additional hard drive The internal lower drive cage accepts up to two additional (1-inch height) 3.5-inch hard drives. You may have to purchase an additional cable and controller to connect all of the drives. (See “Preparing to replace or add a drive”...
  • Page 44 Align the drive with an open bay in the lower drive cage. Make sure that the data and power connectors on the drive face outward, then slide the drive into the chassis. Drive release latch Push the drive release latch to secure the drive (locked position). Connect the data and power cables to the drive.

  • Page 45: Replacing Or Adding Memory

    No jumper settings are required for the memory size or type because the BIOS automatically detects this information. DIMMs must be installed in the lowest numbered slot first. For additional DIMMs, contact Gateway. To add DIMMs: Observe the safety and ESD precautions in “Preventing static electricity discharge”...
  • Page 46 Locate an empty socket, then pull open the socket latch on each side of the DIMM socket. Socket latch Socket Align the two notches on the DIMM with the two notches in the DIMM socket, then insert the new DIMM into the socket. Socket notches Gently press the DIMM into the socket until it is firmly seated.
  • Page 47 If necessary, carefully move the cables aside to gain access to the DIMMs. Remove the DIMM by pressing down on the socket latch on each side of the DIMM socket, then gently pull the DIMM out of the socket. Store the DIMM in an antistatic container.

  • Page 48: Replacing The Processor

    Whenever you replace the processor, you should install the most current version of the BIOS as well (see “Updating the BIOS” on page 61). When replacing a processor, order a processor replacement from Gateway. The kit includes the processor and a heatsink.
  • Page 49 Disconnect the processor fan cable from the fan connector on the system board. (See “System board” on page 7 for the location of the fan connector.) Caution Be careful not to damage the system board when exerting force to remove the metal clip from the processor socket. Insert a narrow flat-blade screwdriver in the slot of the metal clip.
  • Page 50 To remove the processor: Open the locking lever on the processor socket by moving the lever slightly out to the side, then lifting it up 90 degrees. Processor Locking lever Lift the old processor straight up and out of the socket. To install the new processor: Hold the new processor over the empty processor socket and verify that pin 1 on both the processor and the socket are aligned.
  • Page 51 To install the heatsink: Make sure the thermal transfer tape is centered over the processor. Place the heatsink on the processor. Caution Be careful not to damage the system board when exerting force to install the metal clip on the processor socket. Hook the metal clip on the tab on one side of the processor socket, then using a narrow flat-blade screwdriver, insert the tip in the top center slot of the metal clip.

  • Page 52: Adding Or Replacing Expansion Cards

    Adding or replacing expansion cards The server has five PCI expansion slots (three 32-bit/33 MHz and two 64-bit/66 MHz) on the system board that may be used for a variety of expansion cards. These cards may include a controller card, a modem, or an additional IDE controller card.
  • Page 53 Remove the thumbscrew on the card retainer. Thumbscrew Card retainer Slot cover Locate an available slot and pull out on the card retainer, then remove the slot cover. Save the slot cover so you can replace it if you remove the added card.
  • Page 54 Insert the bottom edge of the new expansion card (the keyed edge with the contacts) into the slot on the system board, then push in firmly to seat the card. Release the card retainer to secure the card in place. Add-in card Replace the thumbscrew to secure the card retainer.
  • Page 55 To replace an expansion card: Observe the safety and ESD precautions in “Preventing static electricity discharge” on page 15. Turn off the server, then disconnect the power cord(s), modem cable (if installed), and all external devices. Remove the cover panel. (See “Removing the cover panel” on page 17.) Place the server in the upright position.
  • Page 56 Insert the bottom edge of the new expansion card (the keyed edge with the contacts) into the slot on the system board, then push in firmly to seat the card. Release the card retainer to secure the card in place. Reinstall the thumbscrew to secure the card retainer.

  • Page 57: Replacing The Battery

    Replacing the battery The battery provides power for the server real-time clock and CMOS memory, which holds the server configuration information. If your battery is failing you may notice your server clock slowing down and giving you the incorrect time. If so, open the BIOS Setup utility and write down all values in the various menus before replacing the battery.
  • Page 58 To replace the battery: Restart the server and start the BIOS Setup utility by pressing F1 when you are prompted to do so. Important The server starts very quickly. If your monitor requires time to warm up, you may not see the messages that are displayed during startup.
  • Page 59 Replace any expansion cards you removed in Step 6. Reinstall the cover panel. (See “Reinstalling the cover panel” on page 22.) Reconnect external devices, the power cord(s), and the modem cable (if installed), then turn on the server. Start the BIOS Setup utility by pressing F1. Select from the Exit menu, then type in the settings Load Optimal Defaults...

  • Page 60: Replacing The System Board

    Replacing the system board The system board is mounted on stand-offs that are attached to the system board. The board is secured to the chassis by a single screw. To remove the system board: Restart the server and start the BIOS Setup utility by pressing F1 when you are prompted to do so.
  • Page 61 System components removed for clarity Back Front Retaining thumbscrew Remove the retaining thumbscrew securing the board to the chassis. Slide the system board toward the front of the chassis to disengage the stand-offs from the chassis, then lift the front edge of the board and remove it carefully.
  • Page 62 Install the retaining thumbscrew and carefully tighten it. Reinstall the memory. (See “Replacing or adding memory” on page 37.) Reinstall the processor. (See “Replacing the processor” on page 40.) Reinstall the expansion cards. (See “Adding or replacing expansion cards” on page 44.) Reconnect all of the cables you disconnected when you removed the old system board.

  • Page 63: Replacing The Power Supply

    Replacing the power supply When replacing the power supply, order a power supply replacement from Gateway. To remove the power supply: Observe the safety and ESD precautions in “Preventing static electricity discharge” on page 15. Turn off the server, then disconnect the power cord(s), modem cable (if installed), and all external devices.
  • Page 64 While supporting the power supply with one hand, pull down on the plastic power supply release latch at the front end of the power supply. Power supply release latch Slide the power supply slightly forward, then let it drop down slightly and remove it from the chassis.

  • Page 65: Using The Bios Setup Utility

    Using the BIOS Setup Utility About the BIOS Setup utility The server BIOS has a built-in setup utility that lets you configure several basic server characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off. Important The server starts very quickly.
  • Page 66 Open the BIOS Setup utility by restarting the server, then pressing F1 when the Gateway logo screen appears during startup. The BIOS Setup utility screen opens. It may not look exactly like the screen shown below. BIOS Setup Utility Main...
  • Page 67 The following menu selections are available: gives you access to basic information and settings related to your Main server hardware and configuration. gives you access to information and settings for server resources, Advanced hardware, and server configuration. gives you access to the memory and CPU clock options. Chipset gives you access to settings related to server access passwords and Security...

  • Page 68: Setting The System Board Jumpers

    Setting the system board jumpers The system board has one configurable jumper to control specific BIOS features. Each feature is described in the topic that follows. The system board jumper J11 lets you enable the system password, recover the BIOS ROM, and clear the (non-volatile RAM) NVRAM. (See “System board” on page 7 for the location of the jumper.) Setting a jumper to “on”...

  • Page 69: Updating The Bios

    Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from the Technical Support area of the Gateway Web site (www.gatewayatwork.com) and install the new version from a diskette. To update the BIOS you need to perform the following tasks in sequence: Create a bootable diskette.
  • Page 70 Save your changes, then exit the BIOS Setup utility. Troubleshooting: If the BIOS recovery was unsuccessful, go back to the Gateway Web site and start the process over. If you continue to have problems, contact Gateway Technical Support. Using the BIOS Setup Utility...

  • Page 71: Managing Your Server

    Managing Your Server Protecting against power source problems Surge suppressors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems. Surge suppressors During a power surge, the voltage level of electricity coming into your server can increase far above normal levels and cause data loss or server damage.

  • Page 72: Line Conditioners

    Line conditioners A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

  • Page 73: Maintaining And Managing Your Hard Drive

    Maintaining and managing your hard drive Regular maintenance can keep your hard drive operating efficiently and good file management can keep your server free of unwanted files while making important files secure and easier to find. Hard drive maintenance utility You can help maintain the performance of your hard drive by regularly using Check Disk.

  • Page 74: Hard Drive Management Practices

    Hard drive management practices By deleting unneeded files from your hard drive and managing the space that is automatically allocated for saving certain files, you can help maintain the performance of the hard drive. We suggest that you first check your hard drive for available space, then back up important files prior to deleting unneeded files, in case you delete important files by mistake.
  • Page 75 Click the icon. Backup Wizard Follow the on-screen instructions to complete the backup. Deleting unneeded files By deleting unneeded files from the hard drive, you free up space on the hard drive and help improve hard-drive performance. The following sections give you some simple ways to delete unneeded files.

  • Page 76: Protecting The Server From Viruses

    Emptying the Recycle Bin When you delete a file from your hard drive in Windows 2000, it is not immediately removed from the hard drive. Instead, the file is moved into the Recycle Bin. Because files are stored in the Recycle Bin and not deleted from the hard drive immediately, you can retrieve a file that you accidentally delete from the hard drive.
  • Page 77 Turn off your server and leave it off for at least 30 seconds. Turn on the server and rescan for the virus. If the virus is still on your server, contact Gateway Technical Support. Maintaining and managing your hard drive...

  • Page 78: System Administration And Control

    System administration and control The server has two server-management tools that you can use to administer and control the server. These tools are ManageX Event Manager and the Simple Network Management Protocol (SNMP) agent. ManageX Event Manager ManageX lets the system administrator manage multiple systems on a Windows 2000 Server network from a single window, and implement commands and policies across the network with a single action.

  • Page 79: Server Security

    Server security To help prevent unauthorized use of the server, the server includes security measures that can be set in the BIOS Setup utility which establish passwords and server lockouts. Software locks through the BIOS Setup utility The Security menu in the BIOS Setup utility (see “Using the BIOS Setup Utility” on page 57) provides several security features to prevent unauthorized or accidental access to the server.

  • Page 80: System Recovery

    System recovery You should take advanced precautions that will allow you to restart your system and recover damaged files in the event that your hard drive is damaged, or your BIOS or system files get corrupted. Creating a startup diskette If your server hard drive is damaged, you may not be able to start the server from the hard drive.

  • Page 81: Troubleshooting

    Troubleshooting Introduction If your server does not operate correctly, re-read the instructions for the procedures you have performed. If an error occurs within a program, consult the documentation supplied with the program. This section identifies solutions to some possible problems. Troubleshooting checklist Before turning on the server, make sure that: The power cord is connected to the AC power-in connector and an AC...

  • Page 82: Verifying Your Configuration

    If you see an error message on the screen, write it down, word for word. You may be asked about it when calling Gateway Technical Support. Only qualified personnel should open the server for maintenance. If you are qualified to maintain the server yourself, make sure you are properly grounded before opening the server chassis.

  • Page 83: Cd Drive Problems

    Turn off the server, disconnect the power cord and modem cable (if installed), remove the cover, and make sure that all cables inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins. Disconnect and reconnect the cables.

  • Page 84: Hard Drive Problems

    Hard drive problems The server does not recognize the IDE drive Probable cause Solution The primary IDE drive may be Restart your server, then press F1 to open the configured incorrectly BIOS Setup utility. From the Advanced | IDE Configuration menu, set the IDE Controller to Both and the Primary IDE Master to Auto.

  • Page 85: Memory And Processor Problems

    Memory and processor problems The server detected memory errors during start up Probable cause Solution The memory was installed Make sure the memory is seated and oriented incorrectly correctly. A DIMM is faulty Replace the faulty DIMM. Third-party diagnostic programs can help determine which DIMM is failing.

  • Page 86: Modem Problems

    Modem problems The server does not recognize the modem Probable cause Solution The modem has not been Add the modem as new hardware. added as new hardware The modem is not connected Make sure the line connected to the modem to a live telephone jack is working and plugged into the appropriate port on the modem (line port).

  • Page 87: Peripheral Device/Adapter Problems

    Peripheral device/adapter problems The server does not recognize a SCSI device Probable cause Solution The device needs to be In the Control Panel window (Start | Settings | added as new hardware Control Panel), double-click Add/Remove Hardware. Follow the on-screen instructions for adding the device.
  • Page 88 The diskette drive will not read, write, or format Probable cause Solution The diskette is not Make sure the diskette you are trying to use IBM-formatted is IBM-compatible. If it is, try reformatting it. If it is not, get a compatible diskette. The diskette is corrupted Run Check Disk on the diskette.

  • Page 89: Printer Problems

    Printer problems The printer will not turn on Probable cause Solution The printer is not plugged in Make sure the power cable is plugged into a working power source. The printer is not turned on Make sure the printer’s power switch is depressed or set to the On position.

  • Page 90: System Problems

    The printer prints garbled text Probable cause Solution The wrong driver is being In the Printers window (Start | Settings | used for the selected printer Printers), select the printer. From the File menu, select Properties. Make sure the printer is using the correct printer driver. If not, install the correct one.
  • Page 91 Make sure the cable is plugged in correctly. or connected properly The mouse driver did not load Load the appropriate mouse driver manually or when the server started contact Gateway Technical Support. The mouse is defective Try a mouse that you know is working. System problems...

  • Page 92: Video Problems

    Video problems The server is running but the screen is blank Probable cause Solution The monitor is not turned on Make sure the monitor is plugged in and turned on. If the monitor is turned on, the green power LED should illuminate. The monitors data cable is Make sure the monitor data cable is connected not connected...
  • Page 93 The color monitor displays everything in black and white Probable cause Solution The server was turned on Make sure the monitor is turned on, then before the monitor restart the server. The display type is set In the Control Panel window (Start | Settings | incorrectly Control Panel), double-click Display, set the display to the appropriate monitor type, then...
  • Page 94 The video is distorted Probable cause Solution The monitor controls are not Adjust the monitor controls until the text properly adjusted becomes clear. See your monitor documentation for more information. The connector or cable is Make sure the cable and connectors are in damaged good condition (no bent pins or broken wires).

  • Page 95: Error Messages

    Error messages This section lists common error messages that you may see. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual. Error message Solutions Access denied...
  • Page 96 Error message Solutions Diskette drive reset failed Open the BIOS Setup utility, then make sure the drive settings are correct. Check the diskette drive cables. Make sure Pin 1 on the cable aligns with Pin 1 on the connector. Diskette read failed - press F Make sure the boot disk contains the to retry boot Command.com file.
  • Page 97 Error message Solutions Invalid password Enter your password again, making sure to enter it correctly. Be aware that some passwords are case sensitive. If you do not know the password, you may need to reinstall the software you are trying to access.
  • Page 98 Error message Solutions Print queue is full Wait until the current print job has completed before sending another print job. If you receive this error often, you need to add memory to the printer. Printer is out of paper Add paper to the printer. Make sure the printer is online.

  • Page 99: Beep Codes

    Beep codes Whenever a recoverable error occurs during POST, the BIOS displays an error message describing the problem. The BIOS also issues a beep code (one long tone followed by two short tones) during POST if the video configuration fails (a faulty video card or no card installed) or if an external ROM module does not properly checksum to zero.
  • Page 100 Troubleshooting...

  • Page 101: A Safety, Regulatory, And Legal Information

    Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed.
  • Page 102 The server was dropped or the cabinet is damaged. The servers performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen laden environments, or industrial facilities.
  • Page 103 Warnings WARNING: English AVERTISSEMENT: WARNUNG: AVVERTENZA: ADVERTENCIAS: (US) Français Deutsch Italiano Español The power supply in this Le bloc d'alimentation de ce Benutzer können am Netzgerät Rivolgersi ad un tecnico El usuario debe abstenerse de product contains no produit ne contient aucune dieses Produkts keine specializzato per la manipular los componentes de...
  • Page 104 WARNING: English AVERTISSEMENT: WARNUNG: AVVERTENZA: ADVERTENCIAS: (US) Français Deutsch Italiano Español For proper cooling and Afin de permettre le Zur ordnungsgemäßen Kühlung Per il giusto flusso dell’aria Para obtener un enfriamiento y airflow, always reinstall the refroidissement et l’aération du und Lüftung muß...

  • Page 105: Regulatory Compliance Statements

    The accessories associated with this equipment are: shielded video cable. These accessories are required to be used in order to ensure compliance with FCC rules. Caution Changes or modifications not expressly approved by Gateway could void the user’s authority to operate the equipment. Declaration of Conformity Responsible Party Gateway Companies, Inc.
  • Page 106 FCC Part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device.
  • Page 107 DOC Notice (for products fitted with an IC-compliant modem) The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.
  • Page 108 European Union/EFTA (European Free Trade Association European directives This Information Technology Equipment has been tested and found to comply with the following European directives: EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as per - EN 55022:1998 Class B EN 61000-3-2:1995 EN 61000-3-3:1995 - EN 55024:1998 according to EN 61000-4-2:1995...
  • Page 109 PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should contact Gateway customer support. Japan VCCI statement...
  • Page 110 Australia and New Zealand EMI statement This device has been tested and found to comply with the limits for a Class B digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency. New Zealand telecommunication statement (for products fitted with Telepermit approved modems) The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has...
  • Page 111 Laser safety statement All Gateway servers equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified a “Class 1 Laser Product” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
  • Page 112 Safety, Regulatory, and Legal Information...

  • Page 113: B Reference Data

    Reference Data Specifications All tested values refer to one of two typical configurations. Your server may not conform to either typical configuration, therefore it may not match the values provided in the following tables. The typical configurations are: Celeron ® ™...

  • Page 114: System Specifications

    System specifications The following specifications reflect the basic capabilities of the server. Your server may contain optional equipment that uses some of the resources described below or which provides additional resources. All specifications are subject to change. ® ™ ™ Processor One Intel Celeron...

  • Page 115: Mechanical Specifications

    Mechanical specifications The server conforms to the following mechanical specifications. Mid Tower case size 7.762 in. (19.715 cm) x 17.833 in. (45.296 cm) x 19.054 in. (48.397 cm) (W x H x D). Weight 38 lbs maximum (17.27 kg) Environmental specifications The following specifications identify maximum environmental conditions.

  • Page 116: Electrical Specifications

    Electrical specifications The server power supply and the typical configuration conform to the following values. AC Input Power 115 V∼ 90-135 V~, 4 A 230 V∼ 180-265 V~, 2 A AC Input Frequency 115 V∼ 47-63 Hz 230 V∼ 47-63 Hz Peak Power 70 W 64 W...

  • Page 117: System I/O Addresses

    System I/O addresses The following table shows the location in I/O space of all directly I/O-accessible registers. Address (hex) Resource 0000 - 03AF PCI bus 0020 - 0021 Programmable interrupt controller 0040 - 0043 System timer 0060 - 0060 Keyboard controller 0061 - 0061 System Speaker 0064 - 0064...
  • Page 118 Address (hex) Resource 0078 - 077F LPT1 0A79 - 0A79 Primary IDE channel 0D00 - 0FFF PCI bus C000 - DFFF PCI bus E400 - D43F Intel 8255x-based PCI Ethernet (10/100) D800 - D8FF ATI Rage XL PCI bus DFEC - DFEF Standard dual channel PCI IDE controller DFF0 - DFFF Standard dual channel PCI IDE controller...

  • Page 119: Memory Map

    Memory map Address Range Address Range Amount Function (decimal) (hex) 1024 K - 524288 K 100000 - 1FFFFFFF 511 MB Extended memory 960 K - 1024 K F0000 - FFFFF 64 KB Runtime BIOS 896 K - 960 K E0000 - EFFFF 64 KB Reserved 816 K - 896 K...

  • Page 120: Interrupts

    Interrupts The following table suggests a logical interrupt mapping of interrupt sources. It reflects a typical configuration, but you can change these interrupts. Use the information to determine how to program each interrupt. The actual interrupt map is defined using configuration registers in the I/O controller. I/O Redirection Registers in the I/O APIC are provided for each interrupt signal.

  • Page 121: Dma Usage

    DMA usage The following table lists the direct memory access (DMA) channels that the server typically uses and which ones are available for use by add-in devices. DMA Channel Data Width Resource 8- or 16-bits Open 8- or 16-bits Open 8- or 16-bits Open 8- or 16-bits...
  • Page 122 Reference Data...

  • Page 123: Index

    Index Numerics replacing troubleshooting 3.5-inch drive beep codes installing additional bezel installing additional hard drive installing 5.25-inch drive reinstalling installing additional removable removing media drive bezel release tabs BIOS recovery mode accessories, safety precautions saving system configuration adapter cards information connector location Setup utility installing...
  • Page 124 closing the case FSB speed COM port location heatsink conditioner, line installing configuration, typical locating pin 1 connecting system power removing connector replacing back panel USB socket location battery specifications COM port speed DIMM slots creating startup diskette diskette drive expansion cards front panel deleting files...
  • Page 125 Exit menu, BIOS Setup utility maximum expansion cards operating connector location protecting the server installing storing removing replacing slots location addresses ports fan processor connector location FAQ (frequently asked questions), primary connector location accessing secondary connector location files installing backup 3.5-inch drive temporary 5.25-inch removable media drive...
  • Page 126 Kensington lock slot location network keyboard connector location port location port location troubleshooting NVRAM jumper operating connector location altitude port location humidity line conditioners shock lock slot, chassis temperature locks, software security operating system lower drive cage, location setting up LPT port location shutting down magnetic fields, protecting your server...
  • Page 127 connecting recovering from a failed BIOS update line conditioners recovery mode jumper source problems recovery mode, BIOS specifications recovery, system surge suppressors Recycle Bin, emptying switch release tabs location uninterruptible power supplies removable media drive, installing voltage selector switch location additional Power menu removing...
  • Page 128 electrical system board environmental resetting the server, Windows 2000 mechanical server server resources standard features DMA usage starting the server I/O addresses startup diskette, creating interrupts static electricity, preventing damage memory map storage restoring your system altitude RJ-45 connector location humidity temperature surge suppressors...
  • Page 129 thumbscrew card retainer video cover panel port location troubleshooting troubleshooting adapters voltage battery maximum beep codes selector switch location BIOS recovery CD drive checklist weight of system error messages Windows 2000 server frequently asked questions (FAQ) resetting the server guidelines setup hard drive shut down procedures...

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