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Related Manuals for Gateway 960
Summary of Contents for Gateway 960
- Page 1 960 Server a user's guide...
- Page 2 The ROM checksum value does not Same as for 4 beeps. match the value encoded in the BIOS. The shutdown register for CMOS RAM Same as for 4 beeps. failed. The external cache is faulty. Same as for 4 beeps. www.gateway.com...
- Page 3 Your CD drive tray does not open Press a straightened paper clip wire into the CD drive’s manual eject hole. The drive tray opens. If this problem happens frequently while the server is turned on, the drive may be defective. www.gateway.com...
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Page 4: Cleaning Cds
If necessary, reverse one end of the cable so that the red-striped edge of the data ribbon cable faces Pin 1 on the diskette drive. Make sure that the pins are not bent or misaligned. For more information, see “Installing a 5.25-inch drive” on page 48. www.gateway.com... -
Page 5: Expansion Cards
Make sure that you have installed the necessary software or driver. For more information, see the card’s documentation. Reseat the card. For more information, see “Installing PCI expansion cards” on page 59. Install the card in a different slot. www.gateway.com... -
Page 6: File Management
If your server has been subjected to static electricity or physical shock, you may need to reinstall the operating system. Use GWScan to test the hard drive. For more information, see “You need to troubleshoot an IDE hard drive” on page 105. www.gateway.com... - Page 7 Change the drive’s SCSI address to one that is not being used by your server. For more information about SCSI device configurations, see your drive’s documentation. Make sure the SCSI controller is enabled in the BIOS Setup utility. www.gateway.com...
- Page 8 GWScan can also repair some errors that may develop on IDE hard drives. To download the GWScan utility: Search for the utility at support.gateway.com. For information about how to use GWScan, go to: ftp://ftp.gateway.com/pub/hardware_support/drivers/ win3.x_and_dos/mass_storage/hard_drives/7510801.txt...
- Page 9 Try a keyboard that you know works to make sure that the keyboard port works. Reinstall the keyboard device driver. For more information, see Using Your Server Companion CD. www.gateway.com...
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Page 10: Modem (Telephone Dial-Up)
Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. www.gateway.com... - Page 11 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. www.gateway.com...
- Page 12 Reinstall the device driver. For more information, see Using Your Server Companion CD. www.gateway.com...
- Page 13 Check the port and cable for bent or damaged pins. Reinstall the device driver. For more information, see Using Your Server Companion CD. Connect your monitor to another computer, or connect a monitor that you know works to your server. www.gateway.com...
- Page 14 The mouse does not work Make sure that the mouse cable is plugged in correctly. Clean the mouse by following the instructions in “Cleaning the mouse” on page 30. Shut down and restart your server. Remove all extension cables and switchboxes www.gateway.com...
- Page 15 Make sure that the power cord is plugged into an AC power source. Printer is on but will not print Make sure that the printer is online. Many printers have an online/offline button that you may need to press. www.gateway.com...
- Page 16 You receive a “Printer is out of paper” error message After adding paper, make sure that the printer is online. Many printers have an online/offline button that you need to press after adding paper. www.gateway.com...
- Page 17 If you have upgraded your server from one processor to two, you may need to reconfigure your operating system so it recognizes the additional processor. For more information, see your operating system’s documentation. Make sure a voltage regulator module is installed for each processor on the system board. www.gateway.com...
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Page 18: Telephone Support
If you have recently installed hardware or software, make sure that you have installed it following the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources. - Page 19 Chapter 6: Troubleshooting Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your 800-846-2118 (US) telephone keypad to find answers to common 877-709-2945 (Canada) problems.
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Page 20: Tutoring And Training
Online Training More than 450 online courses are available from www.learnatgateway.com/ from Learn@Gateway. All you have to do is go online Learn@Gateway and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your computer. - Page 21 Chapter 6: Troubleshooting www.gateway.com...
- Page 22 Server Specifications The following specifications are for the standard configuration. Your server may contain optional equipment. All specifications are subject to change. www.gateway.com...
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Page 23: System Specifications
Serial Parallel RJ-45 LAN Drives (standard) 3.5-inch diskette CD-ROM Power supply 450 W PS/2 Card sizes Supports full-length, full-height PCI expansion cards Operating systems Supports Windows 2000 Server Compatible with: Windows NT Novell NetWare 6 Certifications FCC Class A www.gateway.com... -
Page 24: System Board Specifications
64 bit/66 MHz slot (1) 64 bit/100 MHz slot (4) or 64 bit/133 MHz slot (2) On-board ATI Rage XL 4 MB SDRAM On-board Intel 82544GC Gb Ethernet NIC 64-bit/133 MHz PCI-X interface 10Base-T/100Base-TX/1000Base-T PXE support ACPI ACPI compliance Supports: www.gateway.com... - Page 25 Chapter A: Server Specifications Hardware Main logic board sensors: Monitor Voltage sensors Temperature sensors Adaptive fan speed control and fan speed detection www.gateway.com...
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Page 26: Environmental Specifications
Nonoperating: 95% relative (noncondensing) at 86° F (30° C) Operating: 2.0 g, 11 msec, ½ sine Shock Packaged: Operational after 30-inch free fall (cosmetic damage might occur) AC input power 100-127 V∼, 8.5 A, 50/60 Hz 200-240 V∼, 4.0 A, 50/60 Hz www.gateway.com... -
Page 27: Video Specifications
Resolution 640 × 480 × × × × × × × × × × 800 × 600 1024 × 768 × × × × × 1280 × 1024 × × × × 1600 × 1200 × × × × www.gateway.com... -
Page 28: Electronic Specifications
If you disable an IDE controller to free the interrupt for that controller, you must physically unplug the IDE cable from the system board. Simply disabling the drive by configuring the SSU option does not make the interrupt available. Interrupt (IRQ) Description 8254 timer Keyboard controller Cascade Serial port www.gateway.com... -
Page 29: Pci Interrupt Routing
PCI IRQ 1 PCI IRQ 2 PCI IRQ 3 PCI slot 4 -P2 IRQ 4 -P2 IRQ 5 -P2 IRQ 6 -P2 IRQ 7 PCI slot 5 -P2 IRQ 0 -P2 IRQ 1 -P2 IRQ 2 -P2 IRQ 3 www.gateway.com... -
Page 30: Additional Specifications
Additional specifications For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server. - Page 31 Chapter A: Server Specifications www.gateway.com...
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Page 32: Bios Settings
For a complete list of viewable BIOS settings, run the BIOS Setup utility. To view all BIOS settings: Restart your server. Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Select menus and submenus to display setting information. - Page 33 OnBoard PCI IDE Controller IDE Configuration: Type Primary IDE Master LBA/Large Mode Block (Multi-Sector Transfer) PIO Mode DMA Mode S.M.A.R.T. 32Bit Data Transfer ARMD Emulation Type IDE Configuration: Type Primary IDE Slave LBA/Large Mode Block (Multi-Sector Transfer) PIO Mode www.gateway.com...
- Page 34 32Bit Data Transfer ARMD Emulation Type IDE Configuration: Type Secondary IDE Slave LBA/Large Mode Block (Multi-Sector Transfer) PIO Mode DMA Mode S.M.A.R.T. 32Bit Data Transfer ARMD Emulation Type IDE Configuration: Floppy A Floppy Configuration OnBoard Devices OnBoard LAN Device Configuration www.gateway.com...
- Page 35 Remote Access Configuration Power Power Button Mode AC Power Failure Standby Time Out Boot Quiet Boot Wait for ‘F1’ If Error Boot Device Priority 1st Boot Device 2nd Boot Device Removable 1st Removable Device Devices Security Supervisor Password User Password www.gateway.com...
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Page 36: Safety, Regulatory, And Legal Information
Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. - Page 37 The system was dropped or the cabinet is damaged. The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.
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Page 38: Regulatory Compliance Statements
Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. Telecommunications per FCC part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. - Page 39 Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement. www.gateway.com...
- Page 40 The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. www.gateway.com...
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Page 41: Laser Safety Statement
Chapter C: Safety, Regulatory, and Legal Information Laser safety statement All Gateway systems equipped with CD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. - Page 42 For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
- Page 43 Chapter C: Safety, Regulatory, and Legal Information www.gateway.com...
- Page 44 Index Numerics settings troubleshooting 5.25-inch drive updating installing BIOS Setup utility location Advanced menu Boot menu Main menu accessories menus safety precautions navigating through add-in card opening see card passwords adding Power menu CD drive recording configuration diskette drive Security menu expansion cards settings hard drive...
- Page 45 Gateway Web site online help lock slot Server Companion CD monitor drive bays mouse location network drivers parallel installing power drives RJ-45...
- Page 46 LED indicator eSupport scanning for errors Exit menu troubleshooting BIOS Setup utility heat sink expansion card installing see card help Gateway Web site online fans Server Companion CD connectors telephone support installing tutoring location hot-swappable RAID drives PCI card RAID bay...
- Page 47 backplane line conditioners battery lock card Kensington CD drive diskette drive location expansion cards fans hard drive Main menu heat sink BIOS Setup utility media drive maintenance memory backing up files PCI card checking drive for errors power supply checking hard drive space processor cleaning case RAID drive...
- Page 48 adjusting indicator cleaning port line conditioners troubleshooting main connector motherboard Power menu see system board protecting from surges mouse reset button cleaning source problems port static electricity troubleshooting surge protectors troubleshooting uninterruptible power supply (UPS) network jack non-technical support Power menu Accounting BIOS Setup utility Sales...
- Page 49 BIOS system safety Recycle Bin general precautions removing guidelines for troubleshooting 5.25-inch drive add-in card static electricity backplane saving system configuration settings battery scanning drive for errors card screen CD drive adjusting cover panels cleaning diskette drive troubleshooting EMI shield SCSI expansion cards backplane see backplane...
- Page 50 Technical Support system tips before contacting system board telephone support video training starting server startup diskettes classroom static electricity Gateway Learning Libraries supervisor password Learn@Gateway surge protector troubleshooting system add-in card administration automated system control battery management beep codes...
- Page 51 BIOS USB ports location user password utilities BIOS Setup VGA port video resolution support specifications virus protection voltage regulator installing location volume adjusting modem Web site Gateway Windows restarting server Windows 2000 Server installing recording configuration repair diskette startup diskettes...