IBM 3270 Manual page 178

3. Is the problem with a session in a host
window?
Yes No
I
You have a 3270 PC problem.
1. Do not turn off your system unit.
2. Make a note of the problem, for
example:
Messages received
Return code received
Unexpected result.
3. Make a note of what you were
trying to do when the problem
occurred, for example:
Which PC application
was running
Which keys you pressed.
4. Follow your procedures for
reporting problems to your
supervisor or the person
solving computer problems.
(If you are responsible for
solving software problems, you
can refer to Appendix B in the
3270 PC Control Program Reference
for more detailed instructions).
You have a problem communicating with
a host.
1. Do not turn off your system unit.
2. Look at the Operator Information Area
OIA) at the bottom of the screen for
an indicator.
3. Go to the Host Communication indicator
chart on page 13-6.
3. Look up the explanation for the indicator
shown.
4. Then return here and continue.
Locating Problems With Your CP 13-3