Appendix; Troubleshooting - Savin IS330DC Setup Manual

Troubleshooting

Problem
The Start Page cannot
be displayed.
The Top Page cannot
be displayed.
→Is the URL correct?
• The URL in this service is as follows:
http://{WWW server DNS name}/rds/start_f.asp
• The following shows the URL when the virtual directory name is
changed during installation or the delivery server of a different
computer from the WWW server is accessed:
http:// {WWW server DNS name}/{virtual directory name}/
start_f.asp?SvrName={delivery server name or DNS name}
→Is the WWW browser set up properly?
For example, if you always access the WWW server on a LAN via a
proxy, sometimes access may not be possible.
→Is the client computer properly set up on the network?
If the TCP/IP protocol or DNS is not set up properly, the computer can-
not connect to the WWW server.
→Is the WWW server operating properly?
If software is installed properly in the WWW server and the WWW
server is not operating, the Start Page cannot be displayed.
→Is the delivery server operating properly?
If software is installed properly in the computer used as the delivery
server and the delivery server is not operating, the Top Page cannot be
displayed.

4. Appendix

cause/Action
15