Troubleshooting - Superior Fireplaces BGE18NE Installation And Operation Instruction Manual

WARNING: Turn off heater and let cool before servicing. Only a
qualifi ed service person should service and repair heater.
CAUTION: Never use a wire, needle or similar object to clean
ODS/pilot. This can damage ODS/pilot unit.
NOTE: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
Either the remote or touch pad but-
tons are pressed to start the burner
ignition sequence and there is no
function or response.
32

TROUBLESHOOTING

POSSIBLE CAUSE
1. Missing or weak batteries at
power supply box or remote.
Control module may beep 10
times or may not beep at all. LCD
display may show "BATTERY
ERROR".
2. Unplugged power supply (bat-
tery) box
3. Touch pad not plugged in to
module or plugged in incorrectly
4. Control valve wiring harness
not plugged in or not in proper
position
5. Remote not communicating with
control module
SuperiorFireplaces.us.com
REMEDY
1. Check batteries and replace if
needed. (Batteries in the power
supply box can be tested with a
multimeter at the two connec-
tions at the back of the battery
housing where the red and black
wires are connected. Set the
multimeter to DC voltage, initi-
ate the ignition sequence, and
observe the voltage while the
system is lighting (under load).
The system will not function
under 3.8 volts and batteries
should be replaced if the voltage
is under 4.0 volts.)
2. Plug power supply box to module
see Page 16.
3. Plug touch pad in module see
Page 16, Figure 19. Check to
see it is positioned as shown.
4. Check to see that the control
valve wiring harness' blue con-
nector is plugged in to the mod-
ule. Check to see that it is aligned
with the mating pins. If any pins
are visible, then the connector is
not in the correct position. If this
is the case, disconnect, align,
and reconnect to the module.
5. (The remote communicates with
the module periodically. It doesn't
communicate with the module
continuously to conserve battery
power.)
900703-00C