Troubleshooting - Superior Fireplaces TF18NR Installation And Operation Instructions Manual

WARNING: Turn off appliance and let cool before servicing. Only a qualifi ed
service person should service and repair heater.
CAUTION: Never use a wire, needle or similar object to clean ODS/pilot.
This can damage ODS/pilot unit.
NOTE: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
Embers won't stay on burner
When Igniter button is pressed,
there is no spark at ODS/pilot
When Igniter button is pressed,
there is spark at ODS/pilot but
no ignition
126816-01F

TROUBLESHOOTING

POSSIBLE CAUSE
1. Ember placement
1. Igniter electrode not con-
nected to Igniter cable
2. Igniter cable pinched or wet
3. Broken Igniter cable
4. Bad Igniter
5. Igniter electrode positioned
wrong
6. Igniter electrode broken
7. Battery not installed, battery
power low or battery not
installed correctly (electronic
ignition models only)
1. Gas supply turned off or equip-
ment shutoff valve closed
2. Control knob not in PILOT
position
3. Control knob not pressed in
while in PILOT position
4. Air in gas lines when installed
5. Depleted gas supply (pro-
pane/LP only)
6. ODS/pilot is clogged
7. Gas regulator setting is not
correct
SuperiorFireplaces.us.com
REMEDY
1. Overlap ember material 1/4"
(see Page 24)
1. Reconnect Igniter cable
2. Free Igniter cable if pinched
by any metal or tubing. Keep
Igniter cable dry
3. Replace Igniter cable
4. Replace Igniter
5. Replace pilot assembly
6. Replace pilot assembly
7. Install new alkaline battery
in electronic Igniter. Verify
battery is installed correctly
1. Turn on gas supply or open
equipment shutoff valve
2. Turn control knob to PILOT
position
3. Press in control knob while in
PILOT position
4. Continue holding down con-
trol knob. Repeat igniting
operation until air is removed
5. Contact local propane/LP gas
company
6. Clean ODS/pilot (see Cleaning
and Maintenance, Page 28) or
replace ODS/pilot assembly
7. Replace gas regulator
29