Superior Fireplaces BGE18NE Installation And Operation Instruction Manual page 37

OBSERVED PROBLEM
Burners do not light after ODS/
pilot is lit
Delayed ignition of one or both
burners
Burner backfi ring during combustion
Yellow fl ame in middle burner during
burner combustion
Slight smoke or odor during initial
operation
Heater produces a whistling noise
when burners are lit
White powder residue forming within
burner box or on adjacent walls or
furniture
Moisture/condensation noticed on
windows
Heater produces a clicking/ticking
noise just after burners are lit or
shut off
900703-00C
TROUBLESHOOTING
Continued
POSSIBLE CAUSE
1. Inlet gas pressure is too low
2. Burner orifi ce(s) clogged
3. Mislocated crossover tube
1. Manifold pressure is too low
2. Burner orifi ce(s) clogged
3. Mislocated crossover tube
1. Burner orifi ce is clogged or dam-
aged
2. Damaged burner
3. Gas regulator defective
1. Not enough air
2. Gas regulator defective
1. Residues from manufacturing
processes and logs curing
1. Set the unit to HI by using the
remote when burners are cold
2. Air in gas line
3. Air passageways on heater
blocked
4. Dirty or partially clogged burner
orifi ce(s)
1. When heated, vapors from furni-
ture polish, wax, carpet cleaners,
etc. may turn into white powder
residue
1. Not enough combustion/ventila-
tion air
1. Metal expanding while heating
or contracting while cooling
SuperiorFireplaces.us.com
REMEDY
1. Contact local natural or propane/
LP gas company
2. Clean burner(s) (see Cleaning
and Maintenance, Page 32) or
replace burner orifi ce(s)
3. Contact qualifi ed service person
1. Contact local natural or propane/
LP gas company
2. Clean burner(s) (see Cleaning
and Maintenance, Page 32) or
replace burner orifi ce(s)
3. Contact qualifi ed service person
1. Clean burner (see Cleaning
and Maintenance, Page 30) or
replace burner orifi ce
2. Replace damaged burner
3. Replace gas regulator
1. Check burner(s) for dirt and debris.
If found, clean burner(s) (see
Cleaning and Maintenance,
Page 32)
2. Replace gas regulator
1. Problem will stop after a few
hours of operation
1. Set the unit to LO by using the
remote and let warm up for a
minute
2. Operate burners until air is
removed from line. Have gas
line checked by local natural or
propane/LP gas company
3. Observe minimum installation
clearances (see Pages 9-12)
4. Clean burners (see Cleaning
and Maintenance, Page 32) or
replace burner orifi ce(s)
1. Turn heater off when using furni-
ture polish, wax, carpet cleaners
or similar products
1. Refer to Air for Combustion and
Ventilation requirements (Page 6)
1. This is normal with most heaters.
If noise is excessive, contact
qualifi ed service person
37