The Screen Is Blank Or There's A Problem With The Image On The Screen - Smart Technologies SMART Board MX Pro Series Installation And Maintenance Manual

Chapter 5 Troubleshooting
The screen is blank or there's a problem with the
image on the screen
Symptom
The screen is blank.
A computer is connected to the
display, but only a connection
message appears on the screen.
smarttech.com/kb/171555
Troubleshooting steps
Press the Home button on the display or the remote control to open the Home
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screen.
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Make sure the display is not in Standby mode by pressing the Power button
Make sure any connected computers are on and not in an energy saving mode.
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Restart the display and any connected computers.
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See Turning off, turning on, and resetting the display on page 65.
Replace the video cables connecting any computers to the display to determine if
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the issue is with the cables.
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Press Input on the front control panel or the remote control, and then select
OPS to switch to iQ and open the Home screen.
Make sure any connected computers are on and not in an energy saving mode.
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Restart the display and any connected computers.
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See Turning off, turning on, and resetting the display on page 65.
Replace the video cables connecting any computers to the display to determine if
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the issue is with the cables.
Make sure the computer is connected to the currently selected input.
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Make sure the display supports the connected computer's refresh rate.
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See Setting a connected computer's resolution and refresh rate on page 47.
If the currently selected input is a computer, make sure the computer is not in an
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energy saving mode.
.
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