Smart Technologies SMART Board MX Pro Series Installation And Maintenance Manual page 77

Chapter 5 Troubleshooting
Symptom
There are bright spots on the screen.
Colors don't appear correctly.
The image is cut off or shifted to the
left or right.
The image doesn't fill the entire
screen.
A persistent image appears on the
display.
smarttech.com/kb/171555
Troubleshooting steps
Press the Home button on the display or the remote control.
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If the Home screen appears correctly, the issue is with the video input.
Take a photograph of the screen and send it to SMART support. If SMART support
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determines that the issue is with the screen and the display is under warranty, you
may be eligible for a replacement.
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Press Input on the front control panel or the remote control, and then select
OPS.
If the Home screen appears correctly, the issue is with the video input.
Take a photograph of the screen and send it to SMART support. If SMART support
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determines that the issue is with the screen and the display is under warranty, you
may be eligible for a replacement.
Be aware that if two or more displays are mounted side-by-side, there could be
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minor differences in colors across the displays. This issue is not unique to SMART
products.
If the screen is completely lacking one color on the screen or the color problems
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occur on the Home screen, see Contacting your reseller for additional support on
page 83.
If you're using a VGA video input, use a different cable or connect a different source
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to see if the issue is with the cable or input source.
Adjust the display's color settings, or reset them to the factory defaults.
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See Appendix A Adjusting iQ settings on page 84.
Adjust any connected computers' video settings, particularly zoom, crop, and
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underscan.
See the computer's operating system documentation.
If you're using a VGA video input and any connected computers' desktops are
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entirely black, change them to dark gray or a different color.
If any connected computers' desktops are extended across multiple screens,
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duplicate the desktops across the screens or set the display as the only screen.
Adjust any connected computers' video settings, particularly overscan.
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See the computer's operating system documentation.
Make sure the connected computer's video connector is configured to output a
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supported video signal. See the knowledge base article, No video display output
from a laptop.
See the knowledge base article, Image persistence or burn in on LCD displays.
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