Image Problems; General Display Problems - Smart Technologies SMART Podium ID422w Interactive Pen Display Installation And User Manual

42 | CH A P T E R 5 – T R O U B L E S H O O T I N G

Image Problems

If you encounter problems with the SMART Podium ID422w interactive pen display,
refer to the following tables. For additional information about colour issues, see the
documentation that came with your operating system or applications.

General Display Problems

If you encounter problems with the display, refer to the following table:
Symptom
The display does not appear
and the Power indicator
is off.
The display does not appear
and the Power indicator
is green.
The Power indicator is
amber and the "No Input
Signal Go to Power Saving
Mode" message appears.
The cable disconnect
"No Input Signal Go to
Power Saving Mode"
message appears.
Solution
• Make sure that the AC power cable is connected.
• Make sure that the SMART Podium ID422w power
switch is turned on.
• Use the Display OSD option to adjust the contrast,
brightness and backlight controls (see page 19).
• Use the Reset OSD option to return the current
display parameters to the factory default settings.
• Make sure that your computer is not in Power
Management mode. To bring it out of Power
Management mode, touch the pen tip to the display
screen, move the mouse, or press any key on
your keyboard.
• Turn your computer and the interactive pen display
off and then make sure that:
– the video cable's connector pins are not bent
or broken.
– the DVI/VGA switch is set correctly.
NOTE
Restart your computer after changing the
position of the switch.
– the video card is installed correctly.
• Make sure that your computer is turned on.
• Make sure that you are using the video cable
included with the SMART Podium ID422w.
• Turn your computer and the interactive pen display
off and then make sure that the video cable's
connector pins are not bent or broken.