Resolving Issues With Video; Resolving Issues With Image Quality - Smart Technologies SMART Board SBID-7075P User Manual

CHAPTER 3
TROUBLESHOOTING

Resolving issues with video

Issue
You're experiencing the following
or similar issues with video:
The video is distorted.
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There is visual noise.
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The image is dim.
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The SMART product is on, but
nothing shows on the screen.
A computer is connected to the
SMART product, but only a "Looking
for a connection" message
appears on the screen.
You want to output video to
another display.
You're experiencing other issues
with video, or the previous solutions
don't resolve the issue.

Resolving issues with image quality

Issue
You're experiencing the following
or similar issues with image quality:
There are lines or snow on
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the screen.
The image if flickering or
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flashing.
25 smarttech.com/kb/171163
Solutions
Make sure any connected computers are on and not in Standby mode.
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Make sure the iQ appliance is securely installed in the accessory slot and its
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power light is on.
Set connected computers' resolution and refresh rate to values that the SMART
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product supports.
See Setting the resolutions and refresh rates of computers you want to connect
to the display on page 19.
Restart the SMART product and any connected computers.
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Replace the video cable connecting the computer to the SMART product to
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determine if the issue is with the cable.
Make sure any connected computers are on and not in Standby mode.
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Make sure the screen is working by pressing the Home button (below the
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screen) to open the launcher.
Restart the SMART product and any connected computers.
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Replace the video cable connecting the computer to the SMART product to
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determine if the issue is with the cable.
Make sure the computer is connected to the currently selected input.
Be aware that only SMART products with newer AM30 or AM40 appliances
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support video output.
See Using a secondary display.
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See Referring to the SMART knowledge base for additional troubleshooting
information on page 29.
Solutions
Set the connected computer's resolution and refresh rates to values that the
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SMART product supports.
See Setting the resolutions and refresh rates of computers you want to connect
to the display on page 19.
Open the on-screen display menu. If it appears correctly, the issue is with the
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video input.
Adjust the SMART product's image settings.
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Restart the SMART product.
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