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- Page 1 Was this document helpful? smarttech.com/docfeedback/171257 SMART Board MX series interactive displays INSTALLATION AND MAINTENANCE FOR MODELS: SBID-MX265 SBID-MX275 SBID-MX286...
- Page 2 Trademark notice SMART Board, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. All third-party product and company names may be trademarks of their respective owners. Copyright notice © 2018 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC.
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Page 3: Important Information
Important information IMPORTANT There are critical software updates for the display that you need to install to ensure the display is fully functional and provides the best experience. Connect the display and iQ appliance to a wired or wireless network with Internet access to automatically download and apply these updates as well as future updates. - Page 4 IMPORTANT INFORMATION Use the power cable provided with the display. If a power cable is not supplied, contact your supplier. Use only power cables that match the AC voltage of the power outlet and that comply with your country’s safety standards. If the glass is broken, do not touch the liquid crystal.
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Page 5: Federal Communication Commission Interference Statement
The following are the normal operating requirements for the display, including AM module and speakers: Model Power requirements SBID-MX265 100V to 240V AC, 50 Hz to 60 Hz, 115 W max SBID-MX275 100V to 240V AC, 50 Hz to 60 Hz, 224 W max... -
Page 6: Innovation, Science And Economic Development Canada Statement
Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur. EU declaration of conformity: AM40 Hereby, SMART Technologies ULC declares that the radio equipment type OPS, AM40 is in compliance with Directive 2014/53/EU. - Page 7 IMPORTANT INFORMATION Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm) 2400–2483.5 5150–5350 5470–5725 Restrictions in AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT/NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR. 5150MHz- 5350MHz is for indoor use only. CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.
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Page 9: Table Of Contents
Contents Important information Federal Communication Commission interference statement Innovation, Science and Economic Development Canada statement EU declaration of conformity: AM40 Chapter 1: Welcome About this guide About the SMART Board MX Components Related products More information Chapter 2: Installing the display Transporting the display Installing the display on a wall Installing the display on a stand... - Page 10 CONTENTS Setting connected computers’ resolutions and refresh rates Chapter 6: Maintaining the display Checking the display installation Cleaning the screen Cleaning the touch sensors Maintaining ventilation Preventing condensation Replacing the pens Turning the display off and back on Resetting the display Removing and transporting the display Chapter 7: Troubleshooting Troubleshooting the display...
- Page 11 CONTENTS Appendix E: Supported resolutions HDMI 1 in, HDMI 2 in and HDMI 3 in Appendix F: Hardware environmental compliance Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives) Batteries More information smarttech.com/kb/171257...
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Page 13: Chapter 1: Welcome
Chapter 1 Welcome About this guide About the SMART Board MX Features Identifying your SMART Board MX series interactive display model Components iQ appliance Screen Pens Front connector panel Front control panel Remote control Remote control sensor Status light Ambient light sensor Internal speakers Related products SBA-100 projection audio system... -
Page 14: About The Smart Board Mx
CHAPTER 1 WELCOME How to maintain the display for years of use How to troubleshoot issues with the display In addition, this guide includes information on the display’s settings and remote management support. This guide is intended for those who install and maintain displays in their organizations. Other documentation and resources are available for those who use displays (see More information on page 9). -
Page 15: Components
CHAPTER 1 WELCOME Identifying your SMART Board MX series interactive display model The following models of SMART Board MX series interactive display are available: Model Screen size (approximate) SBID-MX265 65" (165 cm) SBID-MX275 75" (190 cm) SBID-MX286 86" (218 cm) Refer to the specifications for detailed technical information for this model, including product dimensions and weights (see More information on page 9). -
Page 16: Iq Appliance
Remote control page 6 iQ appliance The iQ appliance is inserted in the accessory slot on the back of the SBID-MX265, SBID-MX275 and SBID-MX286 models. The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. -
Page 17: Pens
CHAPTER 1 WELCOME Pens The display comes with two pens. The display’s bottom frame includes magnetic holders for the pens. Remove a pen from its holder and use the pen to draw digital ink. CAUTION When you return a pen to the magnetic holder, make sure it’s centered in its holder to keep it from falling and being damaged. -
Page 18: Remote Control
CHAPTER 1 WELCOME Name SMART Board MX procedure Power Press to wake the display. Press to again enter Sleep mode. Input select Press to switch input source. Menu Press to open the display’s settings. Press to freeze and unfreeze the screen. Freeze See SMART Board MX series interactive displays user’s guide... -
Page 19: Related Products
CHAPTER 1 WELCOME Name Function INFO Press to show the display’s detected resolution and refresh rate for the current input source Open the display’s settings AUDIO Change the display’s audio mode VOL + / VOL - Increase or decrease volume [Number buttons] Press buttons on the number pad to customize settings... -
Page 20: Sba-100 Projection Audio System
CHAPTER 1 WELCOME SBA-100 projection audio system SMART Audio 400 classroom amplification system USB extenders SBA-100 projection audio system The SBA-100 projection audio system consists of two 14 W speakers and is intended for wall-mounted displays. You can control volume using the display’s front control panel or the digital volume controls in a connected computer’s operating system. -
Page 21: More Information
In addition to this guide, SMART provides the following documents for the display: Document Link User’s guide smarttech.com/kb/171284 SBID-MX165, MX175, MX186, MX265, MX275 and MX286 installation smarttech.com/kb/171274 instructions SBID-MX265 specifications smarttech.com/kb/171240 SBID-MX275 specifications smarttech.com/kb/171259 SBID-MX286 specifications smarttech.com/kb/171260 Comparison smarttech.com/kb/171161 These documents are available in the Support section of the SMART website (smarttech.com/support). -
Page 23: Chapter 2: Installing The Display
Chapter 2 Installing the display Transporting the display Using transportation aides Accommodating doorways, hallways and elevators Dealing with cracked, chipped or shattered glass Saving the original packaging Installing the display on a wall Choosing a location Choosing a height Assessing the wall Selecting mounting hardware and tools Selecting a wall mount Mounting the display... -
Page 24: Using Transportation Aides
CHAPTER 2 INSTALLING THE DISPLAY IMPORTANT Transport the display at your own risk. SMART cannot accept liability for damages or injury that occur during the display’s transportation. When transporting the display, do the following: Follow local safety regulations and standards. Keep the display in its original packaging. -
Page 25: Installing The Display On A Wall
CHAPTER 2 INSTALLING THE DISPLAY Dealing with cracked, chipped or shattered glass The display contains safety-tempered glass. Although this glass is heat-strengthened to help withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes can cause a minor crack or chip to become worse, possibly causing the glass to shatter. -
Page 26: Choosing A Location
CHAPTER 2 INSTALLING THE DISPLAY Choosing a location A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting space. Selecting an appropriate location for the display is crucial for ensuring the best possible experience with the product. - Page 27 CHAPTER 2 INSTALLING THE DISPLAY Factor Considerations Visibility The display’s screen is clearly visible to all users in the room. SMART recommends users sit within a 178° viewing area: NOTE The viewing area depends on the display’s resolution and a variety of other factors.
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Page 28: Choosing A Height
CHAPTER 2 INSTALLING THE DISPLAY Factor Considerations Environment and The location meets the environmental requirements in the display’s ventilation specifications (see More information on page 9). The display isn’t subjected to strong vibrations or dust. Ventilation systems don’t blow air directly on the display. There is adequate ventilation or air conditioning around the display so that heat can flow away from it and the mounting equipment. -
Page 29: Selecting Mounting Hardware And Tools
CHAPTER 2 INSTALLING THE DISPLAY NOTE Refer to the display’s specifications for its weight (see More information on page 9). In some situations, you may need to request an engineering analysis to determine if the wall can support the display. Selecting mounting hardware and tools The mounting hardware and tools required for installation vary according to the type of wall onto which the display is being mounted. - Page 30 CHAPTER 2 INSTALLING THE DISPLAY Non-standard orientation can affect ventilation, creating hotpots in equipment, premature failures and, in displays that use projectors, exploding projector bulbs. Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in landscape orientation.
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Page 31: Mounting Multiple Displays
CHAPTER 2 INSTALLING THE DISPLAY Use the included wall mount. Optionally, use a VESA-approved mounting plate that is rated for the display’s weight and size. If you’re not using the included bolts to fasten the wall mount to the display, see the following table. -
Page 32: Installing The Display On A Stand
CHAPTER 2 INSTALLING THE DISPLAY SMART recommends that you mount no more than three displays in a convex arrangement. NOTE Different displays support multiple-display configurations to varying degrees. Consult a display’s documentation before including it in a multiple-display configuration. Although a computer can support up to 16 touch-sensitive displays, the demands on the computer and graphics card increase as you add more displays. -
Page 33: Chapter 3: Connecting Power And Devices
Chapter 3 Connecting power and devices Connecting the iQ appliance Connecting power Connecting to a network Connecting cables for room computers, guest laptops and other input sources Using recommended cables Connecting to the side connector panel Connecting to the bottom connector panel Connecting to the front connector panel Viewing a connected computer or other device’s input Connecting external speakers... -
Page 34: Connecting Power
CHAPTER 3 CONNECTING POWER AND DEVICES Connecting power SBID-MX265 SBID-MX275 SBID-MX286 Connect the supplied power cable from the AC power inlet on the side of the display to a power outlet. NOTE Refer to the display’s specifications for power requirements and power consumption information (see More information on page 9). -
Page 35: Connecting Cables For Room Computers, Guest Laptops And Other Input Sources
CHAPTER 3 CONNECTING POWER AND DEVICES Connecting cables for room computers, guest laptops and other input sources You can connect cables to the display so that users can connect and use room computers, guest laptops or other devices, such as Blu-ray™ disc players. NOTE For information about configuring connected computers, see Chapter 5: Configuring connected computers on page 49. -
Page 36: Connecting To The Side Connector Panel
CHAPTER 3 CONNECTING POWER AND DEVICES Connecting to the side connector panel The side connector panel includes two HDMI video connectors: HDMI 1 and HDMI 2. Both connectors can accommodate an HDMI cable for video and audio, and both support HDMI 2.0. NOTES The USB Type-B connector for touch control is located on the bottom connector panel. -
Page 37: Connecting External Speakers
CHAPTER 3 CONNECTING POWER AND DEVICES NOTE When connecting a computer to the VGA connector, use the Stereo 3.5 mm in connector for audio. Connecting to the front connector panel In addition to the three sets of video connectors on the side and bottom connector panel, there is one set of computer connectors on the front control panel: HDMI 3: This set of connectors can accommodate a... -
Page 38: Connecting Room Control Systems
CHAPTER 3 CONNECTING POWER AND DEVICES You can connect external speakers to the display using the stereo 3.5 mm out connector (pictured). The display also provides a Sony/Philips Digital Interface (S/PDIF) optical out connector. S/PDIF is a digital audio transmission medium. You need an audio receiver that supports S/PDIF to decode this connection to analog for use with external speakers. -
Page 39: Connector Reference
CHAPTER 3 CONNECTING POWER AND DEVICES Connector reference Side connector panel The following diagram and table present the connectors on the display’s connector panel: Connector Connects to Notes HDMI 1.4 out (HDCP- External monitor This connector is HDCP- compliant) encrypted HDMI. NOTE HDMI out is an optional feature. -
Page 40: Bottom Connector Panel
CHAPTER 3 CONNECTING POWER AND DEVICES Connector Connects to Notes USB Type-A USB drives and other Connect a USB drive to update connector devices the display’s firmware. NOTE If troubleshooting an issue with the display, connect a USB mouse to navigate the display’s on-screen menu. -
Page 41: Front Connector Panel
CHAPTER 3 CONNECTING POWER AND DEVICES Front connector panel The following diagram and table present the connectors on the display’s convenience panel: Name Procedure USB Type-A connector Connect USB drives and other devices that you want to use with the currently selected input source. -
Page 42: Other Connectors
CHAPTER 3 CONNECTING POWER AND DEVICES Connector Connects to Notes RJ45 [N/A] Do not use this connector. Use the connectors on the display instead. See page 22. USB Type-A (×2) [N/A] Do not use. See page 29. HDMI out [N/A] Do not use. See page 27. Micro SD [N/A] This connector is a service port. -
Page 43: Chapter 4: Configuring The Display
Chapter 4 Configuring the display Turning on the display for the first time Turning on and setting up the display for the first time Connecting the display and iQ appliance to a network Configuring the iQ appliance’s network connection Connecting the iQ appliance to a network Connecting the display to a network Evaluating the impact of Screen Share on your network data usage Updating system software... -
Page 44: Turning On The Display For The First Time
Turning on and setting up the display for the first time To turn on and set up the display for the first time 1. Turn on the display by flicking the power switch on the back of the display. SBID-MX265 SBID-MX275 SBID-MX286 2. -
Page 45: Connecting The Display And Iq Appliance To A Network
CHAPTER 4 CONFIGURING THE DISPLAY Connecting the display and iQ appliance to a network You can connect the display and iQ appliance to a network using a Wi-Fi connection. If the display is connected to a network using an Ethernet connection, the iQ appliance will also be connected to the network. - Page 46 CHAPTER 4 CONFIGURING THE DISPLAY Network administrators need to configure the network so users can use the Screen Share app, update the system software automatically over the air and enable the iQ appliance to set the date and time automatically. smarttech.com/kb/171257...
- Page 47 CHAPTER 4 CONFIGURING THE DISPLAY To configure the network Add the following URLs to the network whitelist. Feature https://ws.kappboard.com Automatic iQ system software update NOTE Block access to https://ws.kappboard.com to prevent automatic iQ system software updates https://*.mixpanel.com iQ system software *.hockeyapp.net iQ system software https://*.smarttech-prod.com...
- Page 48 CHAPTER 4 CONFIGURING THE DISPLAY To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share 1. Open the required TCP/UDP ports: Protocol Port range Feature e³ experience system software update Outbound http Outbound http Network Time Protocol 3689 iTunes music sharing...
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Page 49: Connecting The Iq Appliance To A Network
CHAPTER 4 CONFIGURING THE DISPLAY To allow SMART Notebook Player to connect to the display NOTE The network may have been configured to allow Network Time Protocol in To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share app. Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers To allow updates to the display’s firmware Open TCP port 80. - Page 50 CHAPTER 4 CONFIGURING THE DISPLAY To connect to an Ethernet network Connect an Ethernet cable to the RJ45 receptacle on the display. NOTE The network must provide network settings via DHCP. If you require a static IP, use DHCP reservation on your router. To configure a proxy 1.
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Page 51: Connecting The Display To A Network
CHAPTER 4 CONFIGURING THE DISPLAY 4. Tap Wi-Fi > … > Advanced > Install Certificates. The USB Drive window appears. 5. Tap USB Drive. 6. Select a certificate to install. 7. If required, enter a password to extract the certificate. 8. Optionally, enter a name for the certificate in the Certificate name box and reason for certificate use in the Credential use box. -
Page 52: Updating System Software
CHAPTER 4 CONFIGURING THE DISPLAY 5. If the network requires a password, enter the Wi-Fi password and tap Connect. If the network requires a user name and password, enter the user name and Wi-Fi password and tap Connect. To connect to an Ethernet network 1. -
Page 53: Updating The Display's Firmware
CHAPTER 4 CONFIGURING THE DISPLAY About iQ system software When a system software update is available, the iQ appliance downloads the update in the background then waits for four hours of inactivity. When that happens, the display shows a two-minute countdown before beginning the update. The countdown can be interrupted at any time. -
Page 54: Applying The Display's Firmware Update Manually
CHAPTER 4 CONFIGURING THE DISPLAY the display shows a message that an update is available. When the update is installing, touch, the front control panel and remote control will not respond. Applying the display’s firmware update manually To apply a system software update 1. -
Page 55: Locking Down The Settings App For Iq System Software
CHAPTER 4 CONFIGURING THE DISPLAY 8. The upgrading software screen appears. If the update includes an upgrade to the touch firmware, don’t touch the screen during an update. 9. Using the switch on the back of the display, turn off the display. 10. -
Page 56: Switching The Iq System Software To The Beta Channel
CHAPTER 4 CONFIGURING THE DISPLAY 4. Tap Security > Lock Down Settings. 5. Use the on-screen keyboard to enter a name for the lockdown certificate, and then tap Create. The display’s settings are locked down. 6. Remove the USB drive and keep it in safe place. Locking down the iQ appliance with an existing lockdown certificate If you’ve already created a lockdown certificate, you can use it to lock the Settings app. -
Page 57: Before Switching To The Beta Channel
CHAPTER 4 CONFIGURING THE DISPLAY that are still in development. Sign up to receive Beta channel announcements at smarttech.com/SMARTBetaProgram or go to smarttech.uservoice.com to learn more about upcoming Beta releases. IMPORTANT You may encounter bugs or other unexpected behavior in pre-release software. Features previewed in the Beta channel may never appear in a Stable channel release. -
Page 58: Getting Support And Sending Feedback
CHAPTER 4 CONFIGURING THE DISPLAY To switch to the Stable channel 1. Tap the Home button on the screen. The launcher appears. 2. Tap Settings The Settings window appears. 3. Tap Auto Update. 4. Tap Update Channel, and then select Stable Channel. A dialog box appears asking you to confirm the switch to the Stable channel system software releases. -
Page 59: Adding Or Removing Apps From The Launcher
CHAPTER 4 CONFIGURING THE DISPLAY Adding or removing apps from the launcher You can add or remove apps from the launcher. Selecting which apps appear in the launcher To add or remove apps from the launcher 1. Tap the Home button on the screen. -
Page 61: Chapter 5: Configuring Connected Computers
Chapter 5 Configuring connected computers Installing SMART software on connected computers Installing SMART Learning Suite Installing SMART Product Drivers Setting connected computers’ resolutions and refresh rates Install SMART software and set the resolution and refresh rate on any computers you connect to the display. -
Page 62: Setting Connected Computers' Resolutions And Refresh Rates
CHAPTER 5 CONFIGURING CONNECTED COMPUTERS Installing SMART Product Drivers SMART Board MX series interactive displays require SMART Product Drivers 12.10 or later installed on the room computer. If you’ve installed SMART Learning Suite 17.1 or earlier, you’ll need download a newer version of SMART Product Drivers from smarttech.com/downloads. Setting connected computers’... -
Page 63: Chapter 6: Maintaining The Display
Chapter 6 Maintaining the display Checking the display installation Cleaning the screen Cleaning the touch sensors Maintaining ventilation Preventing condensation Replacing the pens Turning the display off and back on Resetting the display Removing and transporting the display With proper maintenance, the display will provide years of use. Checking the display installation Inspect the display installation frequently to ensure that it remains securely installed. -
Page 64: Cleaning The Touch Sensors
CHAPTER 6 MAINTAINING THE DISPLAY Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate or discolor the screen. To clean the screen 1. Turn off any connected computers. 2. Turn off the display (see Turning the display off and back on on the facing page). 3. -
Page 65: Maintaining Ventilation
CHAPTER 6 MAINTAINING THE DISPLAY Maintaining ventilation The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling and can lead to product failure. Clean accessible ventilation holes monthly with a dry cloth. Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes regularly. -
Page 66: Resetting The Display
CHAPTER 6 MAINTAINING THE DISPLAY In some situations, such as when you need to transport the display or clean its screen, you need to turn the display off for a period of time. You can turn it back on after. To turn the display off 1. - Page 67 CHAPTER 6 MAINTAINING THE DISPLAY IMPORTANT Follow any documentation included with the third-party mounting hardware. To remove the display 1. Turn off connected computers. 2. Turn off the display by pressing and holding the Power button on the front control panel for two seconds.
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Page 69: Troubleshooting The Display
Chapter 7 Troubleshooting Troubleshooting the display Resolving general issues Resolving issues with power Resolving issues with image or video quality Resolving issues with audio Resolving issues with touch and digital ink Troubleshooting the iQ system software Resolving general issues Resolving issues with SMART Notebook Player Resolving issues with Browser Resolving issues with Screen Share Resolving issues with Android mobile devices... -
Page 70: Chapter 7 Troubleshooting
CHAPTER 7 TROUBLESHOOTING Audio Touch and digital ink Resolving general issues Issue Solutions You’ve forgotten the lock screen Contact SMART Support. password. You forgot the Settings security Contact SMART Support. password. The display can’t connect to a The wireless network may be operating on bands that the display doesn’t 5 GHz wireless network. -
Page 71: Resolving Issues With Image Or Video Quality
CHAPTER 7 TROUBLESHOOTING Resolving issues with image or video quality Issue Solutions You’re experiencing the following Set the connected computer’s resolution and refresh rates to values that the or similar issues with image quality: display supports. See Setting connected computers’ resolutions and refresh rates on page 50. There are lines or snow on Open the on-screen display menu. - Page 72 CHAPTER 7 TROUBLESHOOTING Issue Solutions Colors don’t appear correctly. Minor differences in colors across displays are common. This issue is not unique to SMART products. If you’re using a VGA video input, use a different cable or connect a different source to see if the issue is with the cable or input source.
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Page 73: Resolving Issues With Audio
CHAPTER 7 TROUBLESHOOTING Issue Solutions No image appears on a device Using a secondary display. you've connected to the display's HDMI OUT connector. The image from a device Make sure the computer's background is not a dark or solid-black image. connected to the VGA port is cut-off Switch to a different video input source, then switch back to the VGA input. -
Page 74: Troubleshooting The Iq System Software
CHAPTER 7 TROUBLESHOOTING Resolving issues with touch and digital ink Issue Solutions You’re experiencing the following If you’re using two pens, make sure they’re at least 2" (5 cm) apart. or similar issues with touch and Make sure you are not holding the pen near its tip, and that the pen is at a right digital ink: angle (90°) to the screen. -
Page 75: Resolving General Issues
CHAPTER 7 TROUBLESHOOTING This section explains how to troubleshoot the display’s software. This section explains how to troubleshoot the iQ system software. Resolving general issues Issue Solutions An app or feature is missing or not The iQ system software may not include that feature or app. available. -
Page 76: Resolving Issues With Smart Notebook Player
CHAPTER 7 TROUBLESHOOTING Issue Solutions When turning on the display for the Make sure the iQ appliance is properly installed. first time, a configuration code is a. Turn off the display by flicking the power switch on the back of the display. required. -
Page 77: Resolving Issues With Browser
CHAPTER 7 TROUBLESHOOTING Resolving issues with Browser Issue Solutions There is an issue with Browser. Make sure the iQ system software is connected to a network and the network is configured properly to allow an Internet connection. See Connecting the display and iQ appliance to a network on page 33. If Browser can’t visit secure (https) websites, ensure the iQ system software’s date and time are correct. -
Page 78: Resolving Issues With Android Mobile Devices
CHAPTER 7 TROUBLESHOOTING Resolving issues with Android mobile devices Issue Solutions The display’s name doesn’t appear Make sure your mobile device is connected to the same network as the display. in the list of available devices. Not all Android devices can initiate Screen Share from the notification drawer. Download the Google Home app from Google Play™... -
Page 79: Resolving Issues With Apple Devices
CHAPTER 7 TROUBLESHOOTING Issue Solutions The issues persist even after you’ve Contact your system administrator. The network may need to be restarted your Android mobile configured to allow Screen Share and other iQ features. device and ensured it is on the The system administrator should also make sure that device-to-device same network as the display. -
Page 80: Resolving Issues With Chrome Browser And Chromebook
CHAPTER 7 TROUBLESHOOTING Issue Solutions The video is choppy or the audio If the network is slow or congested, Screen Share is affected. Contact the and video are not in sync. network administrator. The display and the mobile device or computer could be connected to different wireless access points, which can increase latency. - Page 81 CHAPTER 7 TROUBLESHOOTING Issue Solutions The display’s name appears in the Open the Screen Share app. list of available devices but you’re a. On the display, open the launcher. unable to connect to it. b. Tap Screen Share The video is choppy or the audio If the network is slow or congested, Screen Share is affected.
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Page 82: Resolving Issues With Windows Computers
CHAPTER 7 TROUBLESHOOTING Resolving issues with Windows computers Issue Solutions The display’s name doesn’t appear Make sure your computer is on the same network as the display. in the list of available devices. If your display is using a wired network connection, try connecting it to a wireless network. - Page 83 CHAPTER 7 TROUBLESHOOTING Issue Solutions When using Miracast, you can’t add If you can’t add the display, wait for it to become ready and then try again. If that or connect to the display. doesn’t work, restart your computer and the display. See Turning the display off and back on on page 53.
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Page 84: Advanced Troubleshooting For Screen Share
CHAPTER 7 TROUBLESHOOTING Issue Solutions The issues persist even after you’ve Contact your system administrator. The network may need to be configured to restarted your computer and allow Screen Share and other iQ features. ensured it is on the same network The system administrator should also make sure that device-to-device as the display. -
Page 85: Referring To The Smart Knowledge Base For Additional Troubleshooting Information
CHAPTER 7 TROUBLESHOOTING Issue Solutions Screen Share is not working on Ensure your Android device is on the same network as the display. Android devices. Casting the screen is available on mobile devices running Android 4.4.2 or later. Turn off the device’s Power Saving mode. If you’ve downloaded the Google Cast app, see Cast your Android screen from the Chrome Cast... - Page 86 CHAPTER 7 TROUBLESHOOTING NOTE You need to remove the iQ appliance from the display to locate the serial number. smarttech.com/kb/171257...
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Page 87: Appendix A: Using Iq System Settings
Appendix A Using iQ system settings Network settings Application settings System settings You can access the iQ appliance’s settings using the icon in the launcher. Network settings Option Values Function Notes [N/A] Shows which wireless network the Turn on Wi-Fi to discover networks. Wi-Fi display is connected to. - Page 88 APPENDIX A USING IQ SYSTEM SETTINGS Option Values Function Notes Save Whiteboards in For 1 week Sets how long the whiteboard [N/A] sessions are saved Library For 1 Month Indefinitely Mobile App [N/A] [N/A] [N/A] Enables or disables the Capture If this is off, the QR code is not Saving Whiteboards function in the SMART kapp app...
- Page 89 APPENDIX A USING IQ SYSTEM SETTINGS Option Values Function Notes Factory Reset [N/A] Resets all options to their default Only administrators should values reset the display. Save Log File [N/A] Copy diagnostic logs to a USB [N/A] drive Improve the Sends usage statistics and error [N/A] reports to SMART...
- Page 90 APPENDIX A USING IQ SYSTEM SETTINGS Option Values Function Notes Check for Updates [N/A] Checks for updates to the If an update is available, the system software text changes to Apply update now. NOTE The display must be connected to the Internet to check for system software updates.
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Page 91: Appendix B: Using Display Settings On Your Smart Board Mx
Chapter B Using display settings on your SMART Board MX Accessing the display’s settings Exiting the display’s settings Network Screen lock Advanced Update Recovery About Accessing the display’s settings You can access the display’s settings using the Menu button on the front control panel. Exiting the display’s settings To exit the display’s settings: Tap Exit... -
Page 92: Network
CHAPTER B USING DISPLAY SETTINGS ON YOUR SMART BOARD MX Network Option Values Function Notes Ethernet Ethernet Enable Enables or disables connecting to a Enabling Ethernet disables Wi-Fi. network with the wired RJ45 jacks Disable Get IP address Enable The display automatically acquires Enabling Wi-Fi hotspot allows you to an IP address from a DHCP server connect your mobile device to the... -
Page 93: Advanced
CHAPTER B USING DISPLAY SETTINGS ON YOUR SMART BOARD MX Option Values Function Notes Lock screen password Enable Set a PIN to unlock the lock screen [N/A] Disable Settings security Enable Set a PIN to access certain settings When Settings security is enabled, only Advanced and About settings Disable are available. -
Page 94: Update
CHAPTER B USING DISPLAY SETTINGS ON YOUR SMART BOARD MX Option Values Function Notes OTA sever [OTA servers] Sets which server the display Default is Auto. connects to for updates NOTE The display must be connected to the Internet to check for system software updates. -
Page 95: About
CHAPTER B USING DISPLAY SETTINGS ON YOUR SMART BOARD MX About Option Values Function Notes [N/A] Select a name for your display This name is different from the Name display name set in the iQ system software. [N/A] Shows how much RAM is installed [N/A] in the display Local storage... -
Page 97: Appendix C: Remotely Managing The Display
Chapter C Remotely managing the display Connecting a computer to the display Configuring the computer’s serial interface settings Power states Commands and responses Command inventory Power state Input Brightness Volume Mute Firmware version Serial number Part number Resolving issues with remote management You can connect a computer to the room control input on the display to remotely select video inputs, change power and sleep states, and get information about the display’s current settings, such as current input source, contrast and power state. -
Page 98: Connecting A Computer To The Display
CHAPTER C REMOTELY MANAGING THE DISPLAY Connecting a computer to the display Connect an RS-232 cable from the computer’s serial port to the RS-232 connector on the bottom of the display. IMPORTANT Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have ends of the same type. -
Page 99: Power States
CHAPTER C REMOTELY MANAGING THE DISPLAY 4. Configure the serial interface settings using the following values, and then press ENTER. Baud rate 19200 Data length Parity bit None Stop bit A command prompt (>) appears on the following line, and the display can now accept commands from the computer. -
Page 100: Commands And Responses
CHAPTER C REMOTELY MANAGING THE DISPLAY Power state Description UPDATEON The display is updating firmware. Do not turn off the display. UPDATEREADY The display is updating firmware while the screen is off. Do not turn off the display. With the exception of get powerstate and set powerstate, commands are available only when the display is in ON power state. -
Page 101: Command Inventory
CHAPTER C REMOTELY MANAGING THE DISPLAY To identify the current value of a setting Use a get command. This example shows how to get the display’s current volume setting: >get volume volume=55 > To assign a value to a setting Use a set command. -
Page 102: Power State
CHAPTER C REMOTELY MANAGING THE DISPLAY Power state Get command Set command Response get powerstate set powerstate[Value] powerstate=[Value] Where [Value] is one of the following: Where [Value] is one of the following: =ready ready =standby standby =powersave powersave updateon NOTE updateready If the display is in UPDATEON or UPDATEREADY state, it might not... -
Page 103: Volume
CHAPTER C REMOTELY MANAGING THE DISPLAY Volume Get command Set command Response get volume set volume[Value] volume=[Value] Where [Value] is one of the following: Where [Value] is a number between 0 and 100 +[Value] -[Value] =[0–100] Mute Get command Set command Response get mute set mute[Value]... -
Page 104: Resolving Issues With Remote Management
CHAPTER C REMOTELY MANAGING THE DISPLAY Resolving issues with remote management The following table presents common issues with remote management and explains how to resolve them. Issue Solutions Remote management isn't working Make sure all the cable connections are secure. correctly. -
Page 105: Appendix D: Identifying Your Display
Chapter D Identifying your display Identify your display To identify your display 1. Press Input on the front control panel. A list of input sources appears. 2. If the input source list doesn’t include SMART MX e³, the display is a SMART Board MX series interactive display. -
Page 107: Supported Resolutions
Chapter E Supported resolutions HDMI 1 in, HDMI 2 in and HDMI 3 in Resolution Input source aspect ratio Mode Refresh rate 3840 × 2160 16:9 UHD / 2160p 59.94 Hz / 60 Hz 50 Hz 29.97 Hz / 30 Hz 25 Hz 23.98 Hz / 24 Hz 1920 ×... - Page 108 CHAPTER E SUPPORTED RESOLUTIONS Resolution Input source aspect ratio Mode Refresh rate 1280 × 1024 SXGA 60 60.020 Hz 1024 × 768 XGA 60 60.004 Hz XGA 70 70.069 Hz XGA 75 75.029 Hz 800 × 600 SVGA 60 60.317 Hz SVGA 72 72.188 Hz SVGA 75...
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Page 109: Batteries
Chapter F Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives) Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health.