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6-12
No
-
Have
your
printer
serviced.
Yes
- Go to Step 22 if you
have
another printer problem
.
If
not,
leave these problem
determination
procedures and con-
tinue printing.
22.
Do
the printer
buttons
operate correctly? (Refer
to
"
Operating the
Printer"
on page 3-1
if
you
need
help.)
No
-
Go to Step
23.
Yes - Go to Step
24.
23.
Turn the
printer
off,
then on again.
Do
the
buttons
operate correctly
now?
No -
Your printer requires
service.
--
Yes
- Go to Step 24 if you
have another
printer problem
.
If
not,
leave these problem determination
procedures
and
con-
tinue
printing.
,--,
24.
Check the following
items.
Try
to print your
job
again after
checking
each
item.
If
the
printer
cable is
disconnected,
recon-
nect
it to the
printer.
a.
Make
sure you are using the proper
font
for your applica-
tions.
b.
Make
sure your switch settings are correctly set for your
application.
Your printer
is
also
controlled
by
program commands from
your
computer. There may
be
commands in your
program
that are
causing
the problem.
Try
running a
different program
that you 've
run successfull
y
in
the
past,
or run
the
"
Hex Trace
Dump"
on
page
6-17 to determine
if
the
controls
from
your
computer are
valid.
r -
Do
you
still have a problem with a
known
successful
program?
_...,
No
-
Examine
the
original
program for commands
that are
causing the
problem.
Yes
- Go
to Step
25.
25.
Run
the
diagnostic procedures for
your computer.
Did
the diagnostic
procedures locate
any problem?
No
-
Go
to Step 26
on
page
6-13.
.,........,
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