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Problem Determination Procedures
Before you use these Problem Determination
Procedures,
check to
see that your printer
is
free of obvious problems such as foreign
objects (paper clips, pens, and so
on)
in
the
printer.
Use these
Problem
Determination Procedures
before
having your
printer
serviced.
You may be able to
correct
the problem without
help from a service
representative
and avoid unnecessary downtime
and service
costs.
By
following the step-by-step procedures you will
be
able to
determine what to do to make your printer operational
again.
A
spare
printhead, font,
and ribbon are needed to diagnose
some
problems.
It
is
important
that
you
follow the
steps in
order.
If
you
change any-
thing
on
the
printer,
try to print again before going
to
the next
step.
If
you
have followed all the steps and none of them solve the
problem,
your
printer
requires
service.
Note:
Before using these procedures you may want to use the
"
Power-On Self
Test"
on
page
6-14,
the
"
Printer
Self Test" on
page
6-15,
or the
"
Hex
Trace
Dump"
on page 6-17 to help diagnose
your printer problems.
Problem
Determination
Procedures
6-1
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