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Isys™ 2.8" Handheld WiFi Touchpanel
Problem Solving
40 • Isys™ 2.8" Handheld WiFi Touchpanel: TPMC-3X
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-3X Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
Touchpanel does
Battery was not charged
not turn on.
or is discharged.
Battery connector is not
fully seated.
Cannot upload VT
TPMC-3X is off or in
Pro-e project or
standby mode or has no
firmware from
power.
Toolbox via Wi-Fi.
No WAPs
defined/selected on the
TPMC-3X.
No IP address
configured/obtained on
the TPMC-3X.
TPMC-3X is out of
range or has poor
access to the WAPs.
TPMC-3X does
No WAPS
not show
defined/selected on the
feedback and/or
TPMC-3X.
does not control
any devices.
(Continued on following page)
Crestron TPMC-3X
CORRECTIVE ACTION
Place the TPMC-3X on the
docking station/charger and
charge the battery using the
provided power supply.
Check to see that battery is
properly connected.
Verify the TPMC-3X has
power and is on or in standby
mode. Standby settings may
need to be lengthened.
Refer to "WiFi Setup" which
starts on page 16 to
define/select WAPs.
Refer to "IP Config" on page
19 to define IP addresses. If
the TPMC-3X is set up to use
DHCP, you can use the "IP
Config" window's IP Address
tab to verify the IP address
provided. If the number is
invalid for your subnet or no
number is present, verify the
DHCP server is working
properly.
The TPMC-3X is out of range
of the WAP or is experiencing
interference. For detailed
information, refer to the latest
version of the Best Practices
for Installation and Setup of
Crestron RF Products
Reference Guide (Doc.
6689).
Refer to "WiFi Setup" which
starts on page 16 to
define/select WAPs.
Operations Guide – DOC. 6789F
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