Nortel HMS400 Installation And Configuration Manual page 71

The number of digits sent would depend on the length of the Caller and/or Called ID (extension or
phone number). Therefore, it is imperative that every possible permutation for each set of ID of
differing length is captured by the system. For instance, the entry points with 10 X's are for calls
originating from outside the hotel (includes Long distance and some IDD calls). Most IDD calls are
longer than that so it is necessary to add entries with 11, 12, and even 13 X's.
Each entry point has to be mapped to a specific call type in the system, which is designed to offer a
particular service. The table below gives a brief explanation of the most commonly used Call Types
in the system.
Call Type
No Answer
Direct
Leave Room
Retrieve Room
AWU Direct
Telephone UI
AA01 - AA30
Nortel Hospitality Messaging Server 400
Installation and Configuration Guide
Explanation
Used in a No Answer situation.
Used for accessing own mailbox
Used for Express Messaging
Used for Express Message
Retrieval
Used to ease Guest/Operator in
setting an AWU call
Used for TUI Access
Used to configure AA Call Flows
Service/s Offered
Leave Message/Transfer to
Operator
Retrieve Message/Mailbox
Options
Leave a message without calling
the person
Retrieve a message from any
phone, anywhere in the property
For Guest: Enter time to set AWU
call
For Operator: Enter room number
then time to set AWU call
TUI Options
AA Call Flows
April 2006
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