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Nortel HMS400 Installation And Configuration Manual

Hospitality messaging server
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See also: Maintenance Manual

Nortel Communication Server 1000

Hospitality Messaging Server 400
Installation and Configuration Guide
Document Number: NN42350-301
Document Release: 4.0
Date: April 2006
Year Publish FCC TM
Copyright © 2006 Nortel Networks. All rights reserved.
Produced in Canada
The information in this document is subject to change without notice. The statements,
configurations, technical data, and recommendations in this document are believed to be
accurate and reliable, but are presented without express or implied warranty. Users must
take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of
Nortel Networks.

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Summary of Contents for Nortel HMS400

  • Page 1: Nortel Communication Server

    Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

  • Page 3: Revision History

    HMS 400 Installation and Configuration Guide HMS 400 Installation and Configuration Guide HMS 400 Installation and Configuration Guide HMS 400 Installation and Configuration Guide NTP Number and Nortel Logo change Denan Regulatory Compliance Updates related to PEP HM040002G039 April 2006...
  • Page 4 April 2006 Nortel Hospitality Messaging Server 400 Installation and Configuration Guide...

  • Page 5: Table Of Contents

    Environmental specifications ... 44 Slot assignments ... 44 Introduction ... 44 Slot definition and numbering ... 45 IRQ mapping table ... 45 Supported peripheral devices ... 46 Pre-Installation Requirements ... 46 Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006...
  • Page 6 Configuring ODBC Connection on Slave Server... 81 Admin Mailbox Class Of Service Setup... 83 Configuring Global Voicemail Settings ... 83 Configuring Hotel Voicemail Settings... 85 Auto Attendant Time Of Day and Holiday Setup... 86 Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006...
  • Page 7 Information for the United States ... 116 Appendix B: Entry Point Examples ...117 Introduction ... 119 Entry Point Examples... 119 Appendix C: Package Options ...121 The Concept ... 123 The Delivery Mechanism ... 123 Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006...
  • Page 8 April 2006 Nortel Hospitality Messaging Server 400 Installation and Configuration Guide...

  • Page 9: Chapter 1: About This Guide

    Chapter 1: About This Guide In This Chapter: General Introduction Installation Overview Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006...
  • Page 10 April 2006 Nortel Hospitality Messaging Server 400 -10- Installation and Configuration Guide...

  • Page 11: General Introduction

    The hospitality industry and hospitals have a unique business situation that requires a specialized voice messaging system. The constant turnover of guests creates special requirements for the voice mail system. Hospitality Messaging Server 400 (HMS 400) is a voice messaging system designed specifically for the hospitality industry. Typical customers would include hotels, inns, resorts and time-share properties.
  • Page 12 This chapter illustrates real life settings of entry points that may help installers understand the methods and reasons of entry point configuration. Appendix C: Package Options This chapter introduces the concept of packages and its implementation methods. Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -12-...

  • Page 13: Chapter 2: Pre-Site Preparation

    Chapter 2: Pre-site Preparation n This Chapter: Site Inspection Checklist Site Preparation Pre-Installation Checklist Compatibility Matrix Configuration Example Diagram PMSI Host Cabling Connections Dialogic Board to PBX Cabling Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -13-...
  • Page 14 April 2006 Nortel Hospitality Messaging Server 400 -14- Installation and Configuration Guide...

  • Page 15: Site Inspection Checklist

    UPS of at least 400VA with Power Management software recommended 1 LAN point (Optional) 56Kb USB Modem – recommended NTUB30HA: Orderable from Nortel only in North America. Customers outside of North America will have to supply their own USB modems (Requirement for remote technical...

  • Page 16: Pre-Installation Checklist

    9 pin female terminated RS232 cable laid from PMS Interface PC to HMS400 PC (PMSI). If cable length is more than 50 feet, line modem/booster is required. 9 pin female terminated RS232 cable laid from PBX PMS serial port to HMS400 PC (for the proper cable, see HMS400 PMSI Cabling Specifications below).

  • Page 17: Compatibility Matrix

    ELAN dependency. 2. There are no plans to support integration to the following hosts at this time: • Option 11C Compact Nortel Hospitality Messaging Server 400 Installation and Configuration Guide HMS 400 Supported on Software CS 1000 CS 1000 25.40...

  • Page 18: Supported Property Management System Host Integration

    This section identifies the supported customer supplied Property Management Systems (PMS) integrations for the HMS 400 system. Any PMS system that supports Nortel’s PMSI Release 4.0 specification can work with the HMS400. Below are examples of PMS systems that work to this specification: •...

  • Page 19: Dse Integration Requirements On Succession Ism Software

    The table above represents the minimum software requirements for HMS 400 support. Upgrades to CS 1000 R3.0 are at the customer’s expense. Contact your Nortel Networks account prime for applicable marketing programs available in your region. DSE Integration Physical Media Path This section identifies the digital set emulation media path requirements for each HMS 400 system voice channel.

  • Page 20: Cs 1000 Ntp References

    Notes: 1. Cable 1 above is the Nortel PBX DSE Integration Cable - 8 Ports (A0553247) included with the 8 port channel package (NTZE63DA) and 4 port channel package (NTZE63EA). 2. Cable 2 is the RS232 cable from HMS 400 to PBX must be supplied by the customer.

  • Page 21: Pmsi Host Cabling Connections

    OEM vendors. The one constant will be the cabling connection for the HMS 400 server. NOTE: Customers must supply their own PMS RS232 cables. Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -21-...

  • Page 22: Hms 400 Pmsi Connections

    Note 1: PMSI cabling must follow the guide lines for specification covered in the Meridian 1 installation manual for shielding, distance limitations, and grounding requirements. Note 2: RS232 cabling is not required from HMS400 slave servers to the PBX or PMS. Only the master needs to connect to the PMS or PBX via RS232.

  • Page 23: Hms 400 To Cs1000/M Meridian 1 Serial Data Interface

    Meridian 1/CS 1000 octopus cable. 2. Alternately, you can use a DB25 Female to Female null modem cable with a DB9 Female to DB25 Male gender changing adapter. Nortel Hospitality Messaging Server 400 Installation and Configuration Guide Meridian SDI - 25...
  • Page 24 RECEIVE DATA REQUEST TO SEND CLEAR TO SEND DATA SET READY SIGNAL GROUND DATA CARRIER DETECT DATA TERMINAL READY RING INDICATOR Nortel Hospitality Messaging Server 400 Installation and Configuration Guide 9 Pin (female) 25 Pin (female) 25Pin (male) 9 Pin (female)

  • Page 25: Dialogic Board To Pbx Cabling

    KRONE/BIX panel. Typically, a standard 25-pair cable is used to connect from the KRONE/BIX panel to the Amphenol connector at the back of the switch. Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006...
  • Page 26 April 2006 Nortel Hospitality Messaging Server 400 -26- Installation and Configuration Guide...

  • Page 27: Chapter 3: Pbx Configuration

    This chapter highlights the global configuration that needs to be done by engineers on the PBX to enable connectivity to HMS 400. n This Chapter: PBX Programming 2616 Digital Set Programming Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -27-...
  • Page 28 April 2006 Nortel Hospitality Messaging Server 400 -28- Installation and Configuration Guide...

  • Page 29: Pbx Programming

    Default Name Length for each DN is set to the maximum, i.e. 27, as well. Otherwise, this will result in a ‘BIG NAME’ error on the swtich for all check in and/or out records from the HMS400. Nortel Hospitality Messaging Server 400...

  • Page 30: Program Pmsi Port

    Program PMSI Port A PMS port is needed to allow the HMS400 to communicate with the switch to do functions like check in, check out, and COS/COR change. To check the status of the TTY ports before programming PMS port: >ld 37...

  • Page 31: Other Required Settings

    PCML mu/a (depending on region: NA/CALA – mu; EMEA/APAC – a) ALRM YES ERRM ERR BUG AUD DTRB 100 TMRK 128 FCDR OLD PCDR NO TPO NO TSO NO CLID NO DUR5 NO MLDN YES Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -31-...
  • Page 32 DROL 030 040 – If both these are set, then they have to be removed >ld 17 REQ: chg TYPE: ovly DROL: x030 x040 – Remove OVLY 30 and 40 from midnight routine diagnostics Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -32-...

  • Page 33: 2616 Digital Set Programming

    2616 Digital Set Programming As mentioned earlier, each voice channel on the HMS400 has to be programmed as a 2616 set. One Terminal Number (TN) is needed for each channel. All the voice mail channels need to be programmed in one Hunt Group. If there is more than one room status/minibar channel, then these channels need to be configured into a separate hunt group.
  • Page 34 HUNT 2000 number) KEY 0 scr 2006 KEY 3 trn KEY 4 mck KEY 5 mik KEY 9 ao6 Nortel Hospitality Messaging Server 400 Installation and Configuration Guide -> Fixed -> Fixed -> Fixed -> Fixed -> Any name will do ->...

  • Page 35: Steps In Programming A Circular Hunt Group For The Digital Lines

    FCR_DATA FFC_DATA FTR_DATA yes DGRP IRNG PKND DNDL SPRE - Enter SPRE code here PREO BPSS SRCD >ld 57 REQ new TYPE ffc (Flexible Feature Code) CUST 0 Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -35-...
  • Page 36 CUST 0 CODE pldn CUST 00 FFCT yes PLDN 50 – An example of a Hunt Group Number USE GPHT LSNO 50 (List No) HTYP RRB CFWI NO MQUE 0 Nortel Hospitality Messaging Server 400 -36- Installation and Configuration Guide...
  • Page 37 Note: If converting from Meridian Mail to HMS400, it is necessary to program another dummy ACD number (NCFW to voicemail’s Pilot DN) to be used as all MWK definitions on new phone sets. For the room status/minibar channel, the TN programming is essentially the same as the above.
  • Page 38 MAXP 1 (one agent... But it will forward all callers to the NCFW number) NCFW 2000 (whatever the pilot DN is) . (hit enter until it is saved) Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -38-...

  • Page 39: Chapter 4: Hms 400 Hardware Installation

    Chapter 4: HMS 400 Hardware Installation This chapter details the HMS 400 Server and its various components. It also covers the server installation. n This Chapter: Server Description Slot assignments Pre-Installation Requirements Installing the Server Nortel Hospitality Messaging Server 400...

  • Page 40: Server Description

    CD-ROM drive • floppy drive • tape drive Note: This configuration is for a single server, on multi-server configuration the servers dimension shall be multiplied Nortel Hospitality Messaging Server 400 Installation and Configuration Guide chassis only: 42 cm (16.75 in.) with chassis feet: 44 cm (17.5...

  • Page 41: Front Panel Features

    Triggers a hardware (cold) reset. Do not use this button to perform a server restart. Restart the server as described in “Shutting down or Restarting the HMS400” on Pages 102 - 103. Left: 10/100Base-T controller LED (NIC1 10/100 MB: ELAN for Meridian1/Succession1000...

  • Page 42: Rear Panel Diagram

    Drive bay Drive bay Air flow slot Rear Panel Diagram The following diagram shows the HMS 400 server’s rear panel features: Nortel Hospitality Messaging Server 400 Installation and Configuration Guide Indicate when the server is powered up and the disk drives are active.
  • Page 43 PS/2 mouse connector COM1 serial port connector (9-pin) Parallel port connector (25-pin) Monitor connector (15-pin) 10/100/1000BaseT LAN network connector for customer LAN connection (NIC2 1 GB) Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 Color Not applicable Not applicable...

  • Page 44: Environmental Specifications

    (for example, board #1, 2, 3, and so on) • the maximum capacity for each switch connectivity Note: Your server may vary depending on what was ordered from Nortel Networks; therefore, your server may not have all of the slots populated. Nortel Hospitality Messaging Server 400...

  • Page 45: Slot Definition And Numbering

    In the following table, the term “slot” refers to the available slot openings in the chassis, not the PCI connectors inside the server. The slots are numbered from the bottom of the server to the top. Slot 1 is the bottom slot in the chassis when the chassis is standing upright.

  • Page 46: Supported Peripheral Devices

    Pre-Installation Requirements Installation overview This section provides an overview of the steps required to install the HMS 400 server and peripheral devices. Installation checklist Description Ensure that you have reviewed the “Installing HMS 400”, and...
  • Page 47 Connect the power cords for all devices, and then power them up If 3 party modem has DIP switches, please follow the Modem’s Installation guide to set them up correctly (Nortel provided modem doesn’t have DIP switches) Start up the HMS 400 server Nortel Hospitality Messaging Server 400...

  • Page 48: Conventions For Warnings

    Provides information that is essential to the completion ATTENTION of a task. Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -48-...

  • Page 49: Unpacking The Hms 400 Server

    This section describes how to remove the server’s side cover so that you can work with the interior components. The side cover is on the server’s left side when the front of the server is facing you. To remove the side panel...
  • Page 50 2.5 cm (1 in.) away from the front of the server until it stops. 4. Use one hand to pull the top edge of the cover away from the server to disengage the top row of tabs on the cover from the notches in the chassis.

  • Page 51: Inspecting The Server Interior

    Ensure that there are no tools or loose parts inside the server chassis before replacing the side cover. 1. Align the right edge of the server’s side cover with the inside ledge at the front of the server. 2. Ensure that the cover lays flat along the side of the server.

  • Page 52: Installing The Chassis Feet

    Installing the chassis feet Introduction You can install feet on the bottom of the server. The feet stabilize the server and will help prevent the server from accidentally falling over on its side. Nortel Hospitality Messaging Server 400 Installation and Configuration Guide...

  • Page 53: Installing The Server

    You require a modem to support remote dial-up access to the HMS 400 server. The modem also enables Nortel Networks technical support to connect to your HMS 400 server for troubleshooting purposes. Nortel Networks requires modem to be connected to your server only when you request technical assistance.

  • Page 54: Required Equipment

    1. an analog external modem that includes a. an RJ-11 analog phone cord b. US Robotics 56 Kbps USB modem Nortel order code NTUB30HA for North America only. Other regions must source for an equivalent USB modem. 2. an analog line jack Connecting peripherals to the server This section describes how to connect the monitor, keyboard, mouse, and modem to the server.

  • Page 55: Connecting The Server To Power

    1. Connect the ‘B’ end of the USB A-B cable to the back of the modem. 2. Connect the ‘A’ end of the USB A-B cable to a free USB port at the rear of the server. 3. Connect one end of the telephone cable to the modem RJ-11 jack labeled LINE.

  • Page 56: Denan Regulatory Compliance (Japan Only)

    PBX system. A qualified electrician must implement the single-point ground reference as required among the power outlets of the HMS 400 server, its associated peripherals, and the power outlets of the switch.
  • Page 57 HMS 400 Installation and Configuration Guide. To connect the server to power 1. Plug the server’s AC power cord into the server’s rear panel. 2. Plug the other end into a wall receptacle or power bar. To start the server 1.
  • Page 58 April 2006 Nortel Hospitality Messaging Server 400 -58- Installation and Configuration Guide...

  • Page 59: Chapter 5: Multi-Server Configuration

    Determining Master and Slave Servers Auto-File Synchronization Master Server Configuration Slave Server Configuration Network Setup Lost Network Connection IP Address/Computer Name Setup Connection to PBX and PMS Reverting to Single Server Configuration Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -59-...
  • Page 60 April 2006 Nortel Hospitality Messaging Server 400 -60- Installation and Configuration Guide...

  • Page 61: Overview Of Multi-Server Setup

    Security device conventions The USB Security device assignment distinguishes the master versus slave servers. This is to be done by combining the Nortel NTI order number combined with a suffix to show which servers are slaves. For instance: Nortel Hospitality Messaging Server 400...

  • Page 62: Auto-File Synchronization

    • For a single server order, the security lock ID number is the Nortel order number (or NTI number) combined with 01, for example: NTI# + 01: NTI12345601 • For multi-server orders, the master security lock ID will be NTI # + 01, the 1...

  • Page 63: Synchronization Via Tui Prompt Recording

    This will overcome the current hassle of the user having to manually rename the prompt from nnnn.x40 to welcome.x40 and then moving to its respective language folder, which they may or may not know Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006...

  • Page 64: Synchronization From Slave Servers

    43 2. Ensure that there is no other network connection on the server. If there is, either remove or disable it. Otherwise, it will disrupt the connection to the other server, which will bring down the link 3.

  • Page 65: Ip Address/Computer Name Setup

    10 seconds is up. IP Address/Computer Name Setup Each of the server’s IP address or computer name has to be set in the HMS400 configuration. However, this is only required to be done on the Master Server. See Chapter 6, Page 79 for detailed instructions.
  • Page 66 April 2006 Nortel Hospitality Messaging Server 400 -66- Installation and Configuration Guide...

  • Page 67: Chapter 6: Configuring Hms 400

    Configuring HMS 400 This chapter highlights the global configuration that needs to be done by engineers when the server is booted up for the first time. The Configuration Wizard provides a step-by-step guide in configuring the system. n This Chapter:...
  • Page 68 April 2006 Nortel Hospitality Messaging Server 400 -68- Installation and Configuration Guide...

  • Page 69: Starting The Configuration Wizard

    Security lock has not been programmed or it is faulty. This field is locked and editing is not allowed. Note: The diagram below shows the location of the USB ports on the HMS 400 Server’s Rear Panel:...

  • Page 70: Configuring Entry Point

    Calling Party ID. The PBX sends this information on each call, without which the system would be forced to run a default call flow that only allows callers to access their own mailbox. Nortel Hospitality Messaging Server 400 Installation and Configuration Guide...
  • Page 71 Used to ease Guest/Operator in setting an AWU call Telephone UI Used for TUI Access AA01 - AA30 Used to configure AA Call Flows Nortel Hospitality Messaging Server 400 Installation and Configuration Guide Explanation Leave Message/Transfer to Operator Retrieve Message/Mailbox...
  • Page 72 8. To Edit, select an entry, make the change (to the format and/or the type), then click Update 9. Click Save upon completion and then Next to go to the following screen 10. Otherwise, a reminder message will pop-up, as shown below Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006...

  • Page 73: Channels Engineering Assumptions

    Each channel can make an average of 5 calls per minute Line Configuration The Dialogic Digital Set Emulation board is used to interface with Nortel switches. Each card has 8 voice channels. The Line Configuration Module is used to determine the function of each channel based on the modules purchased.
  • Page 74 9. Click Next upon completion to go to the following screen 10. A message box will be shown requesting for a system shutdown in order for the changes to take effect Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006...

  • Page 75: Configuring Operator Extension

    Message Desk is the number the system will transfer to for guests to retrieve text/written messages, usually also the operator extension unless a specific phone is designated for such a purpose. Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006...

  • Page 76: Assigning Password

    Voice Modules Administration program, all the UIs on the system, Manual Posting option, and perform system and specific module shutdown. The TUI password is necessary in order for the user to login when calling into the TUI number. Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006...

  • Page 77: Create New Password

    1. Enter password to be created in the Password field. 2. Select access level to be assigned to the password. Table below shows the access level of each user type Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006...

  • Page 78: Change Access Level For Existing Password

    The system allows up to 3 servers to be cascaded for customers who need more than 40 ports. The concept is to have a centralized database (on the Main server) shared amongst all servers. All mailboxes and messages are also stored in the Master server. Only the main server has PMSI connections to both the PBX and the PMS.
  • Page 79 Select Slave Server to configure a server as a secondary server. 3. Skip this step for the Master Server and proceed to step 5. For Slave Servers, enter the path of the mapped HMS 400 directory of the Main Server. (First, the HM directory must be shared out on the Main Server and then mapped on the Slave servers.

  • Page 80: Sharing The Hm Directory On The Master Server

    6. Click the IP Setup button to configure each server’s IP Address. This only needs to be done on the Master Server 7. Click Save once completed As a safety measure, the system will try to ‘ping’ the IP entered before it is allowed to be saved 8.

  • Page 81: Mapping Network Drive On Slave Server

    9. Select Programs, Administrative Tools, then Data Sources (ODBC). 10. Click on the System DSN tab. 11. Under the System Data Sources list box select the first entry – buffer; then click on the Configure button. Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -81-...
  • Page 82 9. Click OK again to return to the main ODBC screen 10. Select the second entry – vm-hotel, then click Configure 11. Repeat steps 5 to 9 12. Close the ODBC window when done by clicking OK Nortel Hospitality Messaging Server 400 -82- Installation and Configuration Guide...

  • Page 83: Admin Mailbox Class Of Service Setup

    This allows for the configuration of various messaging parameters. To change these parameters, simply key-in the values in each field and click Save or click the Default button for default values. Nortel Hospitality Messaging Server 400 Installation and Configuration Guide...
  • Page 84 Call will be terminated after the maximum duration is up. Enabling this option means callers will get to hear the date and time of a message only instead of hearing the Sender’s ID first. Nortel Hospitality Messaging Server 400 -84- Installation and Configuration Guide...

  • Page 85: Configuring Hotel Voicemail Settings

    Save or click the Default button for default values. The table below explains the meaning of each field. Field Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 Description...

  • Page 86: Auto Attendant Time Of Day And Holiday Setup

    2359). See the HMS 400 Administration Guide (document number NN42350-600) Page 40 for details on setting up Auto Attendant call flows. Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 There are 3 Password formats to choose from. This only applies to Guests.
  • Page 87 The Holiday tab allows setting of all public holidays for a particular calendar year. A description for each date can be set for easy identification of the holidays configured. Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006...

  • Page 88: Configuring Auto-Wakeup System

    CS1000/M (Meridian 1) PBX. Please refer to Succession/CS1000M/Meridian 1 NTP “Hospitality Features, Description and Operation” (NTP# 553-3001-353) available from www.nortelnetworks.com/documentation details. Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 for AWU configuration -88-...
  • Page 89 The table below explains the meaning of each field Field Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 Description Determines when the next call would take place should the first attempt fails. Determines the number of retries to be made by the system.

  • Page 90: Configuring Log Printer

    Note: A new parameter has been added in Printer.ini (located in C:\HM\System folder) that will enable printing of double-space for each line. This is especially useful for the AWU audit trail. ENABLE CARRIAGE RETURN=1 (Default 0) Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006...

  • Page 91: Configuring Pmsi

    Enable Module/s option, then the setting here will have no effect. Click Save upon completion. Configuring PMSI PMSI refers to the interface to both the PMS (Front Office System) and the switch’s PMS ports. Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -91-...
  • Page 92 AWU Extension Position AWU Extension Length Guest Name Length Default Check In/Admin MBOX Language Language Settings Nortel Hospitality Messaging Server 400 Installation and Configuration Guide Description PMS CONFIGURATION Serial Port settings viz. Com Port, Baud Rate, Parity, Data Bit, and Stop Bit...

  • Page 93: Package Upgrade

    Room Status Settings Enable Connection to Nortel PBX Port Settings Maximum Retry Time-Out (in seconds) Click Save upon completion. The above settings are saved into PMSI.ini, PBX.ini, and Vmail.ini files respectively, located in the \HM\PMSI\Data folder. Package Upgrade This is essentially a quick way to crossover from Basic to Full Package. For a detailed explanation on the difference between the two as well as the concept of packages, please refer to Appendix C on Page 122.
  • Page 94 April 2006 Note: The HMS400 must be stopped before the package change can be carried out. This utility will only allow selection of the remaining option depending on the package that had already been installed. To upgrade, just select the Full Version and click on Save.

  • Page 95: Auto Login

    Voicemail System. This table is divided into three sections: the first section configures the Admin Extension, the second the Guest Rooms and Extensions, and the third is for deleting all data in the database. Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006...

  • Page 96: Generating Admin Extensions

    Enter the Admin Extension Range or if it is just one extension, then the same number must be entered in the From and To fields. Note: All numbers within this range will be treated as Admin Extensions 3. Select the desired Language for these extensions. Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -96-...
  • Page 97 8. Double click on any extension to delete the entire list. A prompt will be displayed as shown below: 9. After confirming that all the extensions are correct, click Update Admin Database to save them to the database. A confirmation message will be displayed: Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -97-...

  • Page 98: Generating Guest Rooms And Extensions

    Note: Extension 1-5 corresponds to the number of extensions selected in the first step above. Example: If Two Extn was selected, then both Extension 1 and Extension 2 fields are required. Refer to diagram below Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006...
  • Page 99 If the Exit button is pressed when the data creation hasn’t been completed, a Warning message will be shown. This is to safeguard against unwanted program abortion. Clicking No allows user to proceed. Nortel Hospitality Messaging Server 400 Installation and Configuration Guide p date.
  • Page 100 April 2006 Nortel Hospitality Messaging Server 400 -100- Installation and Configuration Guide...

  • Page 101: Chapter 7: Starting Up And Shutting Down The Hms

    Starting Up and Shutting Down the HMS 400 This chapter highlights the recommended procedures to start up and shutdown the HMS 400 server both in a single as well as multi-server configuration. n This Chapter: Starting up HMS 400 Server...
  • Page 102 April 2006 Nortel Hospitality Messaging Server 400 -102- Installation and Configuration Guide...

  • Page 103: Starting Up Hms 400 Server

    ‘Manually Launching the HMS400’ below. 5. It takes approximately 5 minutes for HMS400 to become fully operational because it is allowing the Dialogic Services to completely start before it launches Atlas (If Atlas starts before the...

  • Page 104: Shutting Down Or Restarting Hms 400 Server

    If it says Stopped, then click the Green Play button to start the services e. If it says Pending, then wait until the services have started before launching HMS400 2. To start the HMS 400 application, go to Start double-click on the VoiceCop shortcut on the desktop.

  • Page 105: System Shutdown/Startup Sequence

    (depending on the circumstances). System Shutdown/Startup Sequence It is imperative in a multi-server configuration that the proper order is followed when the need arises for shutting down the systems. Otherwise, the inter-server connection might fail to be re- established and hence services would be impacted.
  • Page 106 April 2006 Nortel Hospitality Messaging Server 400 -106- Installation and Configuration Guide...

  • Page 107: Chapter 8: Alternate Pmsi Settings

    Chapter 8: Alternate PMSI Settings This chapter highlights the new configuration settings to enable/disable the latest PMSI features n This Chapter: Introduction Alternate PMSI Settings Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -107-...
  • Page 108 April 2006 Nortel Hospitality Messaging Server 400 -108- Installation and Configuration Guide...

  • Page 109: Introduction

    Introduction Some properties may need to have specific options set on the HMS400 PMS Interface to enable compatibility with certain front office systems. Due to the nature of some of these settings, they may not be applicable to all users. Therefore, these features are by default deactivated and would require specific configuration to be made available.
  • Page 110 ACK. This is effected via the parameter above. The default setting is disabled (0). Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006...

  • Page 111: Appendix A: Regulatory Information

    Appendix A: Regulatory Information n This Chapter: General Information Grounding Notice for International Installations Radio and TV interference Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -111-...
  • Page 112 April 2006 Nortel Hospitality Messaging Server 400 -112- Installation and Configuration Guide...

  • Page 113: General Information

    CAUTION Risk of equipment damage The HMS 400 frame ground of each system cabinet or chassis must be tied to a reliable building ground reference. Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -113-...

  • Page 114: Notice For International Installations

    European compliance information Safety specifications The HMS 400 System meets the following European safety specifications: • EN 60825 • EN 60950. Denan Regulatory Compliance (Japan Only) Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -114-...

  • Page 115: Electromagnetic Compatibility

    Operation of this equipment in a Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006...

  • Page 116: Radio And Tv Interference

    Also, you can refer to the document “How to Identify and Resolve Radio-TV Interference”, prepared by the Federal Communications Commission. This document is available from: U.S. Government Printing Office Washington DC 20402 Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -116-...

  • Page 117: Appendix B: Entry Point Examples

    Appendix B: Entry Point Examples n This Chapter: Introduction Entry Point Examples Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -117-...
  • Page 118 April 2006 Nortel Hospitality Messaging Server 400 -118- Installation and Configuration Guide...

  • Page 119: Introduction

    Introduction The entry point configuration is one of the more difficult exercises in the HMS400 installation. Therefore, the following are some examples taken from a live site along with a brief explanation for each entry with the intention of providing further insight into the concept of configuring entry points.
  • Page 120 Info: Same as above except that 2000-1 is the trunk and route numbers Reason: This is to capture calls to access TUI from an external source provided there is a DID mapped to the TUI number Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006...

  • Page 121: Appendix C: Package Options

    Appendix C: Package Options n This Chapter: The Concept The Delivery Mechanism Nortel Hospitality Messaging Server 400 Installation and Configuration Guide April 2006 -121-...
  • Page 122 April 2006 Nortel Hospitality Messaging Server 400 -122- Installation and Configuration Guide...

  • Page 123: The Concept

    The good news is there is no change to the installation of this PEP. For more on the installation process, see Page 59 of the HMS400 Maintenance Guide (NNN42350-101). Nortel Hospitality Messaging Server 400...
  • Page 124 April 2006 Nortel Hospitality Messaging Server 400 -124- Installation and Configuration Guide...
  • Page 126 The process of transmitting data and call messaging between the HMS 400 server and the switch or system is proprietary to Nortel. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel prior to such use.

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