Overview Of Visual Voicemail - Nortel 1000 Configuration Manual

Chapter 5 Visual Voicemail Configuration

Overview of Visual Voicemail

Note
Overview of Visual Voicemail
62
Voice Office Application Suite Configuration Guide
The following topics describe how to configure the connection and
operation of Visual Voicemail for Nortel IP telephones:
Overview of Visual Voicemail, page 62
•
Configuring Nortel Messaging, page 63
•
Configuring Visual Voicemail, page 64
•
The instructions in this chapter assume that you have completed the
configuration described in Chapter 1,
Requirements."
The Application Gateway distribution includes a document, Using Visual
Voicemail on Nortel Internet Telephones, that you can change as needed and
distribute to IP phone users.
Visual Voicemail enables IP telephone users to:
Quickly scan a list of messages.
•
View message details such as the caller name, the day/date/time and
•
length of call, and the status of the message (played or not yet played).
Listen to messages in any order.
•
Pause, fast forward, rewind, reply to, and delete messages.
•
Call back the message sender without having to dial the number.
•
Forward messages, using the email addresses stored in the Express
•
Directory or in an alternate directory, such as your PBX.
If a telephone user receives a call while logged into Visual Voicemail, the
call takes precedence and the user must press the Expand key to return to
Visual Voicemail after the call is complete. Pages also take precedence
over recording in Visual Voicemail; the user will need to restart a
recording after the page ends.
An IP telephone user will be logged out of Visual Voicemail after an idle
period configured in the Operation > Voice Office > Voicemail page.
"Voice Office Configuration