Troubleshooting - Nortel 1000 Configuration Manual

Chapter 4 Zone Paging Configuration

Troubleshooting

Troubleshooting
Trouble
No extensions appear in the list
of Available Extensions.
Pages are not reaching zones.
A user did not receive a page.
An in-progress page is
terminated.
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Voice Office Application Suite Configuration Guide
Resolution
Verify that the signaling and call servers are correctly
configured and synchronized with the Application
Gateway. Verify that there are licensed phones.
Verify the settings on the Operation > Voice Office > IP
Phones page. After the Application Gateway restarts,
check the system log for the message
"datasources/succession: cache refresh from Succession
succeeded."
If you use Application Gateway clusters, verify that the
IP phones being paged are associated with an
Application Gateway that is part of the cluster.
The user's phone was likely busy when the page was
pushed to the phone. For example, the phone audio was
in use.
Application Gateway maintenance functions that require
a server restart (such as uploading an Application
Gateway configuration or changing network interface
settings) terminate a page. It is recommended that you
perform maintenance functions when Voice Office
application use is at a minimum. Note that adding or
removing a zone terminates pages.