Telephones - Nortel 1000 Configuration Manual

Telephones

Trouble
Phone does not appear in
Subscriber list.
Cannot broadcast (and have
more than 100 subscribers).
System Alerts indicate that an
alert failed to reach an extension.
Pushed alerts are sometimes
delayed in reaching their
destination.
Telephone hangs intermittently
Telephone interface corrupted
HTTP Error [4] reported by
telephone
HTTP Error [8] reported by
telephone
No alert content displayed – only
the command line contains text
of last prompt.
Telephone displays
"Requesting..." prompt but no
response from Broadcast Server.
"Host not found" error reported
on telephone
Resolution
Either the phone or the Application Gateway is not
subscribed to Broadcast Server.
Configure IIS to handle the maximum capacity (more
than 100,000 hits per day).
Verify that the phone is online and in a pushable state.
Verify that the Application Gateway is subscribed to
Broadcast Server.
A delay can result from a number of factors: A phone
may not be in a pushable state. the alert might contain a
large media file. The Application Gateway might be busy
or not responding. Check the System Alerts for
information.
Ensure that the telephone has the latest firmware load
installed.
Ensure that the telephone has the latest firmware load
installed.
Report this error to our Support organization.
Ensure that the telephone has the latest firmware load
installed.
Ensure that the telephone has the latest firmware load
installed.
Ensure that the telephone has the latest firmware load
installed.
Ensure that Broadcast Server is operational by
attempting to login using a browser.
Ensure that the telephone has an IP route to the
Application Gateway.
Ensure that Broadcast Server is operational by
attempting to log in using a browser.
Ensure that the telephone has an IP route to the
Application Gateway.
Voice Office Application Suite Configuration Guide
Chapter 3 Broadcast Server Installation
Troubleshooting
49