Troubleshooting - Nortel 1000 Configuration Manual

Chapter 1 Voice Office Configuration Requirements

Troubleshooting

Troubleshooting
Trouble
Application Gateway sessions
are not persistent after a reboot.
The system log indicates that a
URL cannot be found.
After submitting a URL for a
custom application on the
Operation > Voice Office > Menu
page, the message Host Not
Found displays.
Broadcast Server does not
appear in the Voice Office menu.
The Application Gateway is not
communicating with IP Phone
2007.
Automatic dialing of DNs is not
working from Express Directory
or Visual Voicemail.
A phone cannot obtain a license
on the Application Gateway.
I'm using a CSV source for
IP/DN mapping and the latest
information is not appearing.
16
Voice Office Application Suite Configuration Guide
Resolution
Before entering URLs in the Application Gateway
Administration Tool, verify that they can be reached via
a browser window.
Verify and enter the full URL, including http://.
This is correct behavior. Broadcasts are sent from a
Windows-based PC.
Verify that the port used to communicate between the
Application Gateway and the phones is set up as
described in "Enabling Communication between the
Phones and Application Gateway," page
Enable Hands Free Activation (HFA) as part of the Class
of Service (CLS) options during set provisioning on the
Communication Server 1000.
Perhaps all licenses are occupied. If obsolete phones are
occupying licenses, you can disable the license through
the License Monitor (Operation > Advanced). Also, to
obtain a license, the phone's extension must appear in
the IP/DN map. Verify the configuration described in
"Specifying a Source for Phone IP-to-DN Mappings,"
page 10.
Before performing a synchronization, you must update
the CSV file.
7.