Step 2 - Access Numbers; Nortel Integrated Conference Bridge: Service Implementation Fundamentals; Nn43001-558/555-4001-135 01.02 Standard - Nortel 2100 Fundamentals

Service implementation fundamentals

Table of Contents

78 Installation and conﬁguration

Item

Description

"From" E-mail

Enter the E-mail address which the ICB uses to identify itself when sending

address, by

E-mails. This item appears in the "From:" field of sent E-mails.

which the ICB

Note 1: Some E-mail servers require this information as a mandatory field. It

identifies itself

cannot be empty, but it can be a non-existent address. Some servers will not

deliver the E-mail if it is not correct.

Note 2: ICB never receives E-mails, so it does not require an address. However,

the "from" address is used when returned mail occurs (for example, someone

replies to the ICB's E-mail or the network returns an undeliverable E-mail). If the

address is unreal, the returned mail is not delivered. If the "from" address is

someone's real address, they will receive the ICB's returned mail.

Automatic Call

Define the ACD setup according to the Meridian system ACD configuration.

Distribution

Use an agent ID - Indicate whether ACD is configured with the agent ID option.

If yes, enter the four-digit agent ID of the first ICB port in the adjacent text box.

The other ports use the succeeding agent IDs.

Use multiple queue assignment - Indicate if ACD is configured with the

multiple-queue option. An entry is required, because this option affects the agent