Epson WF-C5890 Series User Manual page 296

Solving Problems
The printer port is not set correctly.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu.
USB connection: USBXXX, Network connection: EpsonNet Print Port
If you cannot change the port, select Run as administrator on the Printer menu. If Run as
administrator is not displayed, contact your system administrator.
Printer Does Not Print While Using PostScript Printer Driver (Windows)
The following causes can be considered.
The Printing Language setting needs to be changed.
Solutions
Set the Printing Language setting to Auto or PS on the control panel.
A large number of jobs have been sent.
Solutions
In Windows, if a large number of jobs are sent, the printer may not print. Select Print directly to the
printer on the Advanced tab in the printer properties.
Cannot Print Even Though a Connection has been Established (Mac OS)
The following causes can be considered.
There is a problem with the software or data.
Solutions
❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson
printer driver is not installed, the available functions are limited. We recommend using a genuine
Epson printer driver.
❏ If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
❏ If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
❏ You may be able to clear the problem by updating the software to the latest version. To check the
software status, use the software update tool.
"Checking if a genuine Epson printer driver is installed - Windows" on page 275
&
"Checking if a genuine Epson printer driver is installed - Mac OS" on page 277
&
"Installing or Uninstalling Applications Separately" on page 274
&
There is a problem with the status of the printer.
Solutions
Make sure the printer status is not Pause.
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Cannot Print, Copy, Scan, or Fax
>
The Application or Printer Driver do not Work Properly
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