Axxessory Talk Networking; Undeliverable Messages - Inter-Tel AXXESS Administrator's Manual

AXXESSORY Talk Features
INTER-TEL AXXESS ADMINISTRATOR'S GUIDE – Issue 5.1, March 2000

AXXESSORY TALK NETWORKING

The AXXESSORY Talk network is programmed separately from the AXXESS System net-
work. There can be up to 100 nodes (AXXESSORY Talk units) in the network.
Each node has its own internal message queue (similar to a mailbox's message queues) and
will store messages destined for other nodes until they are delivered.
To leave messages for mailboxes on remote nodes, you must have "network mailboxes" on the
local node. If the local node only has direct network mailboxes (associated with specific mail-
box numbers), the local node can only leave messages for those mailboxes. If the local node
has a node network mailbox for a remote node (with no mailbox number specified), the local
node can leave messages for any mailbox on the remote node (as long as the Validate Network
Mailboxes flag is disabled).
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If there are no direct network mailboxes that refer to mailboxes on the remote node, the caller
will hear a prompt indicating that the message cannot be delivered to the remote node.

UNDELIVERABLE MESSAGES

The AXXESSORY Talk delivers messages to another node by calling the System Number of
the remote node. If the remote number is busy or there is no answer, the AXXESSORY Talk
will continue attempting to contact the remote node until the remote node answers, or until it
has reached the Maximum Network Call Attempts limit. If the AXXESSORY Talk has made
consecutive, unsuccessful Maximum Network Call Attempts (due to busy or no answer), it will
stop attempting to contact the remote node and return any messages pending for the node. The
messages are then considered "undeliverable." Undeliverable messages pending for a node are
handled according the Undeliverable Network Messages Destination field. The field can have a
value of Delete, Sender, or System Administrator:
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Leaving messages for a direct network mailbox is just like leaving messages for a regu-
lar mailbox. After entering the network mailbox number, voice mail will play the mail-
box directory name (if it is recorded, otherwise, the mailbox number), followed by the
recording instructions, and the caller can leave a message as usual.
Users can also leave messages using a node network mailbox. Users who calls the node
network mailbox will hear a prompt asking them to enter the desired mailbox on the
remote AXXESSORY Talk. After that step, it is the same as leaving a message for a
regular mailbox. Node network mailboxes are useful when you do not know the direct
network mailbox number and/or when the mailbox on the remote node does not have a
direct network mailbox on the local node. (If the AXXESSORY Talk attempts to deliver
the message from a local mailbox user to the remote node and the mailbox number is
invalid, the message will be returned to the sender.)
When the field is set to Delete, all undeliverable messages are deleted.
When the field is set to Sender, all undeliverable messages are returned to the sender's
mailbox, if possible. If the sender is unknown, the messages are returned to the System
Administrator's mailbox. If the System Administrator's mailbox does not exist, then the
messages are deleted. When a mailbox owner listens to a returned message he will hear
a prompt indicating that the message was undeliverable.
When the field is set to System Administrator, all undeliverable messages are returned
to the System Administrator's mailbox, if it exists. Otherwise the messages are deleted.
AXXESSORY Talk Networking