Outside Calls; Placing Outside Calls - Inter-Tel AXXESS Administrator's Manual

OUTSIDE CALLS

When a trunk is selected for receiving or placing an outside call, the voice channel is seized
and cannot be used by any other station (unless the Conference feature is used, see
If the desired trunk is busy, the station user can camp on or request a callback (queue). Other
features that apply to both outside and intercom calls are discussed later in this section of the
manual. They include placing calls on hold, call waiting, call transfer, reverse transfer, confer-
encing, and call forwarding. Refer to
answer, and ring-in assignments.

PLACING OUTSIDE CALLS

Keysets can be programmed to select a trunk, a trunk group, or ARS when a Call key is
pressed. In the default state, all Call keys are programmed for ARS access.
On display keysets, the dialed number is displayed with hyphens separating the toll field, equal
access field, area code, office code, hookflashes, pauses, asterisks, pounds, Centrex codes, and/
or absorbed digits. When the system absorbs local trunk digits, the digits are displayed even
when they are not dialed. (For example, if 423 is absorbed and 6767 is dialed, 423-6767 is dis-
played.)
NOTE
expires, the system drops the trunk connection and sends repeating reorder tones. This prevents
a trunk from being tied up accidentally.
T
O PLACE AN OUTSIDE CALL
(1)
(2)
Outside Calls
INTER-TEL AXXESS ADMINISTRATOR'S GUIDE – Issue 5.1, March 2000
When placing a call, begin dialing before the Dial Initiation timer expires. If the timer
:
Lift the handset. (Keyset users can dial on hook by skipping this step.)
Select an outgoing trunk, using one of the methods below. The associated individual
trunk or Call key flashes slowly. (If on hook, the SPKR key is lit.) NOTE: You must
have outgoing access to a trunk to seize it.
Executive Digital Keyset: Press the OUTGOING menu key.
Any Keyset: Select a trunk using one of the following methods:
a. Press an individual trunk key for direct access.
b. Enter a trunk group access code (9201-9299, 93000-93003) or press a trunk group
key. This selects a trunk in the chosen trunk group. (If the group has not been pro-
grammed, the display shows NO TRUNKS IN TRUNK GROUP.)
c. If your station is programmed to select a trunk group when a Call key is pressed,
press a Call key for outgoing access.
d. Refer to the Automatic Route Selection (ARS) procedure on the next page.
e. Enter the Outgoing Calls feature code (8). This automatically selects an outgoing
trunk according to the programmed outgoing access mode for your station.
Single-Line Set: Select a trunk using one of the following methods:
f.
Enter the Outgoing Call feature code (8). This automatically selects an outgoing
trunk according to the programmed outgoing access mode for your station.
g. Enter a trunk group access code (9201-9299, 93000-93003).
h. Refer to the Automatic Route Selection (ARS) procedure on the next page.
page 104 for an explanation of outgoing-access, allowed-
AXXESS System Features
page 154).
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