Troubleshooting; H323_Stack_Failure; Description; Severity Level And Trap Type - Cisco Signaling Interface H.323 User Manual

Troubleshooting

Troubleshooting
This section provides troubleshooting procedures for the alarms listed in

H323_STACK_FAILURE

Description

Irrecoverable failure in the RADVision stack. This alarm is reported to the management interface and
can be obtained with SNMP.

Severity Level and Trap Type

The severity level is critical. The trap type is 4.

Cause

The H.323 RADVision stack has failed to correctly initialize on an application startup. An automatic
application restart is initiated, and the application reverts to the base configuration data.
Troubleshooting
To clear the H.323 stack failure alarm, complete the following steps:
Allow the application to restart and revert back to the base configuration data that is known to be reliable.
Step 1
Review the H323_SYS parameters in a provisioning session, ensuring that the values are correct and
Step 2
within the memory limits of the machine.
Use the prov-cpy MML command to recommit the new H323_SYS parameters.
Step 3
Use the restart-softw MML command to initiate a software restart.
Step 4
Use the rtrv-alms MML command to check the alarm list to see if the H.323 stack correctly initializes.
Step 5

CONFIGURATION_FAILURE

Description
The configuration has failed. This alarm is reported to the management interface and can be obtained
with SNMP.
Severity Level and Trap Type
The severity level is major. The trap type is 4.
Cisco H.323 Signaling Interface User Guide
5-6
Chapter 5 Troubleshooting Cisco HSI Alarms
Table 5-4.
OL-4806-01 Rev. A14