Severity Level And Trap Type; Troubleshooting; Eisup_Path_Failure; Description - Cisco Signaling Interface H.323 User Manual

Chapter 5 Troubleshooting Cisco HSI Alarms

Cause

A major error has occurred in the configuration of the software packages. This is a potentially nonrecoverable
situation that requires an application restart.

Troubleshooting

To clear the CONFIGURATION_FAILURE alarm, complete the following steps:
Step 1 Use the restart-softw:init command to restart the application and revert to the base configuration.
Step 2 Review the modified parameters and ensure that the values are correct.
Step 3 Use the prov-cpy MML command to recommit the new parameters.
Use the restart-softw MML command to initiate a software restart.
Step 4
Use the rtrv-alms MML command to check the alarm list to see if the problem has been resolved.
Step 5

EISUP_PATH_FAILURE

Description

A failure of the RUDP layer has occurred. This alarm is reported to the management interface and can
be obtained with SNMP.

Severity Level and Trap Type

The severity level is major. The trap type is 4.
Cause
Both IP links A and B to a single Cisco PGW 2200 have gone down.
Troubleshooting
To clear the EISUP_Path_Failure alarm, complete the following steps:
Use the rtrv-dest command to assess which Cisco PGW 2200 (standby or active) has been lost.
Step 1
Check the network connections, cables, and routers for that system.
Step 2
Use the clr-alm MML command to attempt to clear the alarm.
Step 3
OL-4806-01 Rev. A14
Cisco H.323 Signaling Interface User Guide
Troubleshooting
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