Tips And Troubleshooting; Checking Your Connection To The Pix Firewall; Step 1 - Cisco PIX 520 - PIX Firewall 520 Installation Manual

Tips and Troubleshooting

This chapter provides tips on using PDM and instructions on basic PDM troubleshooting symptoms and
workarounds. Use this information prior to contacting the Technical Assistance Center (see the
"Preface").
This chapter includes the following topics:
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Checking Your Connection to the PIX Firewall

To communicate with the PIX Firewall, your computer should have an IP address and, if it is located on
different LAN, your computer should be configured with a route to the PIX Firewall.
To set the default gateway IP address, refer to the Cisco PIX Firewall and VPN Configuration Guide.
If you cannot access the PIX Firewall through PDM, follow these steps:

Step 1

Enter
into your web browser is the same IP address that you assigned to the inside interface of your
PIX Firewall; these IP addresses must be the same to make a connection.
Check the networking setup of your console workstation to see how it is connected to the PIX Firewall.
Step 2
Check that your network cabling is connected.
Step 3
If you are connecting a workstation directly to the PIX Firewall unit's Ethernet interface, use a
cross-over cable or add a hub or switch between your computer and the PIX Firewall.
If the LEDs indicate the system is not working, ping the PIX Firewall unit's interface IP address. For
Step 4
example, if the inside interface's IP address is 10.1.1.1, enter the following command to ping the
PIX Firewall:
ping 10.1.1.1
If the ping is unsuccessful, there is a power or network connectivity problem.
Note
78-15483-01
Checking Your Connection to the PIX Firewall, page 5-1
Tips on Using PDM, page 5-2
Troubleshooting, page 5-3
show ip interface inside
If your console operating system supports a traceroute, tracert, or similar command, use it to
troubleshoot the route between your computer and the PIX Firewall unit.
at the console command prompt to check that the IP address you typed
Cisco PIX Device Manager Installation Guide
C H A P T E R
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5-1