Managing Call Pickup; Directed Call Pickup - Linksys SPA9000 Administrator's Manual

Chapter 4 Configuring SPA9000 Features

Managing Call Pickup

This section describes the features available for picking up calls and includes the following topics;
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Directed Call Pickup and Group Call Pickup let the user answer an incoming call to a client station from
another client station.

Directed Call Pickup

To use Directed Call Pickup, the user performs the following steps.
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The result is that the user is connected to the caller of the selected incoming call. The target station stops
ringing (unless it has more incoming calls).
It is usually more convenient to dial the extension number of the target instead of its <Station Name>.
The main drawback of this approach is that with multiple extension numbers on the target station the
user does not know which extension is ringing. Dialing the <Station Name> retrieves all the calls ringing
on all the extension numbers on the target station.
One workaround is to assign a simple numeric value to <Station Name> for each client station (which
must not conflict with the actual extension numbers used in the PBX). A better alternative is to invoke
the "Corporate Directory" application of the SPA9000 when prompted to enter the target station number
by pressing the "dir" softkey and selecting the "Corporate Directory" option.
The corporate directory includes the <Station Name> of all the client stations that are currently
registered with the SPA9000. This method still assumes that the user knows the <Station Name> of the
target station. The administrator should assign a <Station Name> to each client station that can easily be
remembered, such as the first name of the primary user of that station.
Note
Spaces are not allowed in the <Station Name> parameter. By default, <Station Name> is set to the MAC
address of the client station when auto-provisioned by the SPA9000.
Document Version 3.01
Directed Call Pickup, page 4-25
Group Call Pickup, page 4-26
Call Park and Pickup, page 4-26
Determine which client station is ringing (by listening, for example). This is the target station.
Press the "pickup" softkey or dial the corresponding *code on the client station.
Wait for the client station prompt to enter the target station number.
Enter either the extension number of the target station or the <Station Name> of the station.
The client station then displays a menu of calls that are currently ringing on the target station.
Select the call to pickup from the menu.
Managing Call Pickup
Linksys SPA9000 Administrator Guide
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