Tech-Support Download - ZyXEL Communications XS1930-12HP User Manual

You may need WordPad or similar software to see the log report correctly. The table below describes
the fields in the above screen.
Table 147 Management > Maintenance > Tech-Support
LABEL
CPU
Mbuf
Apply
Cancel
All
Crash
CPU history
Memory Section
Mbuf
ROM
L3

35.9.1 Tech-Support Download

When you click Download to save your current Switch configuration to a computer, the following screen
appears. When the log report has downloaded successfully, click Back to return to the previous screen.
Chapter 35 Maintenance
DESCRIPTION
Type a number ranging from 50 to 100 in the CPU threshold box, and type another
number ranging from 5 to 60 in the seconds box then click Apply.
For example, 80 for CPU threshold and 5 for seconds means a log will be created when
CPU utilization reaches over 80% and lasts for 5 seconds.
The log report holds 7 days of CPU log data and is stored in volatile memory (RAM). The
data is lost if the Switch is turned off or in event of power outage. After 7 days, the logs
wrap around and new ones and replace the earliest ones.
The higher the CPU threshold number, the fewer logs will be created, and the less data
technical support will have to analyze and vice versa.
Type a number ranging from 50 to 100 in the Mbuf (Memory Buffer) threshold box. The
Mbuf log report is stored in flash (permanent) memory.
For example, Mbuf 50 means a log will be created when the Mbuf utilization is over 50%.
The higher the Mbuf threshold number, the fewer logs will be created, and the less data
technical support will have to analyze and vice versa.
Click Apply to save your changes to the Switch's run-time memory. The Switch loses
these changes if it is turned off or loses power, so use the Save link on the top navigation
panel to save your changes to the non-volatile memory when you are done configuring.
Click Cancel to begin configuring this screen afresh.
Click Download to see all the log report and system status. This log report is stored in flash
memory. If the All log report is too large, you can download the log reports separately
below.
Click Download to see the crash log report. The log will include information of the last
crash and is stored in flash memory.
Click Download to see the CPU history log report. The 7-days log is stored in RAM and you
will need to save it, otherwise it will be lost when the Switch is shutdown or during power
outage.
Click Download to see the memory section log report. This log report is stored in flash
memory.
Click Download to see the Mbuf log report. The log includes Mbuf over threshold
information. This log report is stored in flash memory.
Click Download to see the Read Only Memory (ROM) log report. This report is stored in
flash memory.
Click Download to see the layer-3 Switch log report. The log only applies to the layer-3
Switch models. This report is stored in flash memory.
XS1930 Series User's Guide
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