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FAQ
Q6. The system cannot record, why?
a. Make sure the HDD was formatted prior to use.
b. The record schedule has not been set in manual record mode. Please refer to
for details.
c.
Maybe HDD is full and thus the NVR is not able to record. Check HDD information from Disk Management and if
required, please enable the recycle function (please see
d. There is no disk but cameras in the disk group, so please add at least one disk to the group. Refer to
Mode Configuration
for details.
e. The HDD could have gone bad. Please change another one.
Q7. Fail to access the NVR remotely through IE.
a. Please make sure the IE version is IE8 or above.
b. Please check whether the PC has enabled the firewall or installed the antivirus software. Please try to access the
NVR again after you disable the firewall and stop the antivirus software.
c.
Allow & block list may have been set in Account and Authority setting. The PC of which the IP address is in the
block list or out of the allow list cannot access the NVR remotely.
Q8. ActiveX control cannot be downloaded. What can I do?
a. IE browser blocks ActiveX control. Please do setup as per the steps mentioned below.
1
Open IE browser. Click
Internet Options.
7.1.2 Advanced Configuration
99
NVR User Manual
7.3.2 Record Schedule Configuration
for details).
7.5.1 Storage
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