Chapter 7. Getting Help, Service, And Information; Before You Call For Service; Getting Customer Support And Service; Using Electronic Support Services - IBM Netfinity ServeRAID-3H Installation And User Manual

Chapter 7. Getting help, service, and information

If you need help, service, technical assistance, or just want more information about IBM products, you will
find a wide variety of sources available from IBM to assist you.
For example, IBM maintains pages on the World Wide Web where you can get information about IBM
products and services, find the latest technical information, and download device drivers and updates.
Help is also available from online services, as well as by fax and telephone. This section provides
information about these sources.
Services available and telephone numbers listed are subject to change without notice.
This chapter contains:

Before you call for service

Getting customer support and service

Using electronic support services

Using the World Wide Web
Getting information by fax
Getting help online
Getting help by telephone
Getting help around the world
Purchasing additional services
900-Number operating system and hardware support line
Network and server support line
Ordering support line services
Warranty and repair services
Ordering publications
Before you call for service
Many computer problems can be solved without outside assistance, by using the online help or by looking
in the online or printed documentation that comes with your computer or software. Also, be sure to read
the information in any README files that come with your software.
Most computers, operating systems, and application programs come with documentation that contains
troubleshooting procedures and explanations of error messages. The documentation that comes with your
computer also contains information about the diagnostic tests you can perform.
If you receive a POST error code when you turn on your computer, refer to the POST error-message
charts in your hardware documentation. If you do not receive a POST error code, but suspect a hardware
problem, refer to the troubleshooting information in your hardware documentation or run the diagnostic
tests.
If you suspect a software problem, consult the documentation (including README files) for the operating
system or application program.
 Copyright IBM Corp. 1996, 1999
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . .
109
109
109
110
110
110
111
112
112
112
112
113
113
114
109