Technical Support Procedures - Supermicro X13SAE User Manual

Super X13SAE/X13SAE-F User's Manual
3. Use the minimum configuration for troubleshooting: Remove all unnecessary
components (starting with add-on cards first), and use the minimum configuration (but
with the CPU and a memory module installed) to identify the trouble areas. Refer to the
steps listed in Section A
4. Identify bad components by isolating them: If necessary, remove a component in
question from the chassis, and test it in isolation to make sure that it works properly.
Replace a bad component with a good one.
5. Check and change one component at a time instead of changing several items at the
same time. This will help isolate and identify the problem.
6. To find out if a component is good, swap this component with a new one to see if the
system will work properly. If so, then the old component is bad. You can also install the
component in question in another system. If the new system works, the component is
good and the old system has problems.

3.2 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, please note that as
a motherboard manufacturer, Supermicro also sells motherboards through its channels, so it
is best to first check with your distributor or reseller for troubleshooting services. They should
know of any possible problems with the specific system configuration that was sold to you.
1. Please go through the Troubleshooting Procedures and Frequently Asked Questions
(FAQ) sections in this chapter or see the FAQs on our website
com/FAQ/index.php) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website
ResourceApps/BIOS_IPMI_Intel.html).
3. If you still cannot resolve the problem, include the following information when contacting
Supermicro for technical support:
•
Motherboard model and PCB revision number
•
BIOS release date/version (This can be seen on the initial display when your system first
boots up.)
•
System configuration
4. An example of a Technical Support form is on our website at
RmaForm/.
5. Distributors: For immediate assistance, please have your account number ready when
placing a call to our Technical Support department. We can be reached by email at
support@supermicro.com.
above for proper troubleshooting procedures.
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